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Amazon It Support Jobs in Washington (NOW HIRING)

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

TECHEAD

IT Support Specialist

Gaithersburg, MD · On-site

$25 - $27/hr

Compensation: $25-27/hr We are looking for a motivated IT Support Specialist to join our team. In this role, you will serve as the first point of contact for internal IT requests, providing essential ...

New

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Helsing

IT Support Specialist

Washington, DC · On-site

C., we are looking for an IT Support Specialistto ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Helsing

IT Support Specialist

Washington, DC

C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information technology infrastructure to ensure efficient and secure operations. This role involves executing day ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

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Showing results 21-40

All JobsAmazon It Support JobsAmazon It Support Jobs in Washington

Amazon It Support information

See Washington salary details

$40.8K

$97.6K

$148.9K

How much do amazon it support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for amazon it support in Washington is $97,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $112,700.00 per year, depending on experience, location, and employer.

What is an Amazon IT Support?

Amazon IT Support professionals are responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. They handle technical issues related to hardware, software, and network systems, ensuring that employees can work efficiently. Their tasks often include setting up equipment, resolving connectivity problems, managing user accounts, and providing technical assistance to staff. These roles are critical in supporting Amazon’s fast-paced environment, keeping operations running smoothly, and ensuring minimal downtime.

What are the key skills and qualifications needed to thrive as an Amazon IT Support?

To thrive as an Amazon IT Support Specialist, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and Amazon's proprietary systems is often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help set candidates apart. These skills ensure efficient technical support, minimize downtime, and contribute to a seamless user experience in Amazon's fast-paced environment.

What are some common challenges Amazon IT Support professionals face, and how can they effectively address them?

Amazon IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and adapting to rapidly evolving technologies. To address these, strong organizational skills, effective communication, and a proactive approach to problem-solving are essential. Collaborating closely with team members and leveraging Amazon's internal knowledge bases can also help resolve issues efficiently and maintain high service standards.

What is the difference between Amazon IT Support vs Amazon Network Technician?

AspectAmazon IT SupportAmazon Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCCNA, CompTIA Network+
Work EnvironmentOffice, data centers, remote supportData centers, network infrastructure sites
ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, maintenance, troubleshooting

Amazon IT Support focuses on assisting users with hardware and software issues, providing technical support across various devices and systems. Amazon Network Technicians specialize in maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in technical environments, IT Support emphasizes end-user support, whereas Network Technicians focus on network systems. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

What are popular job titles related to Amazon It Support jobs in Washington?

For Amazon It Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Amazon It Support jobs in Washington look for?

The top searched job categories for Amazon It Support jobs in Washington are:

Amazon It Support jobs near you
Infographic showing various Amazon It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,571 per year, or $46.9 per hour.

IT Support Engineer

Exigent Mechanical

Reston, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Support Engineer
Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you? Exigent Mechanical Services is looking for a Support Engineer to serve as a senior technical resource supporting our growing organization and seven operating companies.
This is more than a traditional help desk role. As a Support Engineer, you will serve as a senior escalation point for complex IT issues, working across Microsoft 365, Entra ID, Intune, Windows endpoints, networking, cloud platforms, security, and other enterprise technologies. You will troubleshoot issues that require deeper technical expertise, identify root causes, partner with our managed service provider when appropriate, and help develop scalable solutions that improve the IT experience across the organization.
The ideal candidate is technically strong, highly dependable, comfortable working independently, and able to communicate complex technical concepts clearly to both technical and non-technical employees.
This is a hybrid position. The Support Engineer will primarily work remotely but will be required to report onsite at Exigent or operating company locations as needed based on business and IT support requirements.
About the Role
As a Support Engineer, you will provide advanced technical support across Exigent Mechanical Services and its seven operating companies. You will work closely with employees, leadership, the IT team, and our managed service provider to resolve complex technical issues and ensure our systems, users, devices, and infrastructure remain secure, reliable, and operational.
You will have the opportunity to:
  • Serve as a senior technical resource and escalation point for complex IT issues
  • Troubleshoot advanced problems across endpoints, identity, Microsoft 365, networking, applications, and cloud platforms
  • Take ownership of technical issues from initial investigation through resolution
  • Identify root causes rather than simply addressing symptoms
  • Improve IT processes, standards, documentation, and support procedures
  • Support infrastructure upgrades, system implementations, and technology initiatives
  • Partner with the MSP to resolve issues requiring additional expertise or vendor support
  • Identify opportunities to automate repetitive tasks and improve operational efficiency
  • Help create a more consistent and scalable IT environment across multiple operating companies
  • Collaborate with leadership and internal stakeholders to understand business needs and translate them into practical technology solutions

This is an excellent opportunity for an experienced IT professional who wants to move beyond day-to-day support and play a meaningful role in solving complex problems, improving systems, and helping shape the organization's IT environment.
Key Responsibilities
Advanced IT Support & Troubleshooting
  • Provide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud, identity, and application issues
  • Take ownership of complex technical problems and drive issues through resolution
  • Troubleshoot issues independently using structured diagnostic and root-cause analysis techniques
  • Investigate recurring or difficult-to-resolve problems and develop long-term solutions
  • Serve as an escalation point for issues that cannot be resolved through standard support procedures
  • Determine when issues should be escalated to the managed service provider, software vendors, or other technical resources
  • Collaborate with the MSP to troubleshoot complex infrastructure and application issues
  • Clearly communicate technical findings, recommended solutions, and status updates to both technical and non-technical stakeholders
  • Maintain a strong service-oriented approach while balancing urgency, business impact, and technical requirements

Microsoft 365, Identity & Access Management
  • Administer and troubleshoot Microsoft 365 environments
  • Manage and troubleshoot user accounts, permissions, licenses, groups, and access
  • Administer and troubleshoot Active Directory and Microsoft Entra ID
  • Investigate authentication, access, synchronization, and identity-related issues
  • Support Microsoft 365 applications and services, including email and collaboration tools
  • Support onboarding, transfers, and offboarding from a technical access perspective
  • Troubleshoot permissions and access issues across applications and systems
  • Help maintain appropriate security and access controls

Endpoint Management & Windows Administration
  • Administer and troubleshoot Windows-based endpoints
  • Support endpoint provisioning, configuration, deployment, replacement, and lifecycle management
  • Manage and troubleshoot devices through Microsoft Intune and/or Endpoint Manager
  • Support Microsoft Autopilot and automated device provisioning
  • Investigate device compliance, configuration, policy, and deployment issues
  • Troubleshoot hardware, operating system, application, driver, and peripheral issues
  • Test and validate new hardware, software, applications, and endpoint configurations
  • Help establish and maintain endpoint standards and configuration best practices

Network & Infrastructure Support
  • Troubleshoot advanced network connectivity and performance issues
  • Diagnose issues involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, and related network services
  • Troubleshoot network hardware and connectivity issues involving switches, firewalls, wireless infrastructure, and other network equipment
  • Partner with the MSP or network vendors on complex network issues
  • Analyze network-related problems to identify root causes and recurring issues
  • Support network and infrastructure changes associated with new locations, office moves, equipment upgrades, and technology projects
  • Help document network configurations, standards, and troubleshooting procedures

Cloud & Systems Administration
  • Support administration and troubleshooting of Microsoft Azure and other cloud-based services
  • Troubleshoot cloud connectivity, authentication, configuration, and access issues
  • Support integrations between cloud services, endpoints, identity platforms, and business applications
  • Assist with maintaining secure and reliable cloud configurations
  • Monitor and investigate system issues that impact business operations
  • Work with internal stakeholders and external providers to resolve cloud and infrastructure issues

Security & Endpoint Configuration
  • Support endpoint security and configuration standards
  • Assist with maintaining secure device, identity, and access configurations
  • Troubleshoot endpoint security and compliance issues
  • Help identify and address potential security risks within the IT environment
  • Support security-related configuration changes and technology initiatives
  • Follow established security policies and help strengthen technical controls and procedures

IT Projects & Implementations
  • Support and contribute to infrastructure upgrades and technology implementations
  • Take ownership of technical workstreams or assigned components of larger IT projects
  • Assist with evaluating, testing, and implementing new hardware, software, systems, and services
  • Coordinate technical activities with internal stakeholders, vendors, and the MSP
  • Test and validate solutions prior to broader deployment
  • Identify potential issues and recommend improvements before implementation
  • Assist with technology rollouts across multiple operating companies
  • Document project changes, configurations, procedures, and lessons learned

Documentation, Standards & Process Improvement
  • Develop and maintain technical documentation, procedures, standards, and troubleshooting guides
  • Document recurring issues and known solutions to improve future support efficiency
  • Identify opportunities to standardize technology and support processes across operating companies
  • Recommend improvements to existing IT workflows and procedures
  • Identify repetitive manual processes that could be automated
  • Use PowerShell or other scripting tools to improve efficiency where appropriate
  • Help build a knowledge base that enables the IT team to resolve issues more consistently

What We're Looking For
Experience
  • 5+ years of progressive IT support and systems administration experience
  • Demonstrated experience providing advanced Tier 2/Tier 3 technical support
  • Experience independently troubleshooting complex technical issues
  • Experience working across multiple technology environments, business units, or locations
  • Experience working with an MSP or external IT service provider is strongly preferred
  • Experience supporting infrastructure upgrades, implementations, or technology projects preferred

Technical Skills
Strong experience with several of the following:
  • Microsoft 365 administration and troubleshooting
  • Active Directory / Microsoft Entra ID
  • Windows endpoint administration
  • Microsoft Intune / Endpoint Manager
  • Microsoft Autopilot
  • Endpoint management / MDM
  • User and access administration
  • Network troubleshooting
  • Hardware and software troubleshooting
  • Application troubleshooting
  • Security and endpoint configuration
  • Azure / cloud administration
  • PowerShell or other scripting
  • Root-cause analysis
  • Technical documentation and process development

This role requires someone who can balance technical depth, business judgment, ownership, and customer service.
Education & Certifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • Relevant IT certifications such as CompTIA, Microsoft, Cisco, or similar are preferred
  • Equivalent combination of education, certifications, and professional experience will be considered

Why Join Exigent?
At Exigent Mechanical Services, technology plays an important role in keeping our growing organization connected and productive. Our IT environment supports seven operating companies, diverse teams, and mission-critical business operations.
As a Support Engineer, you'll have the opportunity to work across a broad technology landscape rather than being limited to a single area of IT. You'll gain exposure to enterprise platforms, cloud technologies, endpoint management, identity, networking, security, infrastructure, and business applications while working alongside a collaborative team and external technology partners.
What We Offer:
  • Competitive salary with full benefits package

  • Opportunity to work across multiple companies and tech environments
  • Supportive, collaborative team culture
  • Direct impact on operational excellence across a growing organization
  • Career Growth: Opportunities to advance within a growing, industry-leading company.
  • Comprehensive Benefits Package: Including health, dental, and retirement plans.
  • PTO: Company paid time off (PTO) + paid company holidays

About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
Our DMV Operating Companies
  • ACI: Leading mechanical and plumbing service provider specializing in commercial systems across DC, MD, VA, and the Mid-Atlantic
  • EASI: EASI provides turnkey and supervised installation services for HVAC, electrical, and DDC based projects in Maryland and Delaware
  • JPG Services: Premier 24/7 commercial plumbing and mechanical services company serving the National Capital region
  • GFS: One-stop shop for operations, engineering, energy, and sustainability services headquartered in Columbia, Maryland, and serving clients locally in the Mid-Atlantic region and nationwide

If you're an experienced IT professional who enjoys solving challenging problems, taking ownership, improving systems, and making a measurable impact, we'd love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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