Amazon Chat Support Jobs in California (NOW HIRING)

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

We are seeking a highly experienced and passionate Sr. Staff Site Reliability Engineer (SRE) to join our growing team. In this critical role, you will be responsible for the reliability, scalability, performance, and security of our core systems and services. You will leverage your extensive expertise in various technologies to design, implement, and maintain robust infrastructure and automation solutions.

• Implement and maintain the infrastructure and pipeline required for an internal LLM-powered chat service, potentially leveraging platforms like OpenRouter or similar alternatives.
• implement and maintain highly available, scalable, and secure cloud-native infrastructure on Amazon Elastic Kubernetes Service (EKS).
• Develop and implement comprehensive observability strategies, including monitoring, logging, and alerting, to ensure the health and performance of our systems.
• Architect and optimize data pipelines to ensure efficient and reliable data flow across various platforms.
• Drive the continuous improvement of our CI/CD pipelines, promoting best practices for automated testing, deployment, and release management.
• Champion cloud-first strategies, leveraging the full capabilities of cloud platforms for infrastructure, services, and operations.
• Implement and enforce robust security practices across our infrastructure, applications, and data.
• Design and maintain Docker-based containerization solutions for our applications.
• Develop and maintain automation scripts and tools using Python, Bash, and PowerShell.
• Collaborate with development teams to ensure reliability is built into the software development lifecycle from inception.
• Troubleshoot complex production issues across various layers of the stack, identifying root causes and implementing preventative measures.
• Participate in on-call rotations to support production systems.

• 12+ years of experience in Site Reliability Engineering, DevOps, or a similar role with a strong focus on operational excellence.
• Deep expertise in Amazon EKS, including cluster provisioning, management, and troubleshooting.
• Extensive experience with observability tools and practices, including Prometheus, Grafana, ELK stack, or similar.
• Proven track record in designing and implementing robust data pipelines (e.g., Kafka, Airflow, Spark).
• Strong background in CI/CD methodologies and tools (e.g., Jenkins, GitLab CI, ArgoCD).
• Expert-level knowledge of cloud platforms (AWS preferred), including infrastructure-as-code principles.
• Comprehensive understanding of security best practices for cloud environments, applications, and data.
• Proficiency in Docker for containerization and orchestration.
• Advanced scripting and programming skills in Python, Bash, and PowerShell.
• Solid understanding of networking concepts, distributed systems, and operating systems.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a highly collaborative team.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Experience with other Kubernetes distributions or cloud providers.
• Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR).
• Certifications in AWS, Kubernetes, or other relevant technologies.

Successful candidates must be able to demonstrate U.S. citizenship, permanent residency, or status as a protected individual to satisfy ITAR, contractual, and/or regulatory requirements.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company's business strategy. For this position we are targeting a base pay between $207,400 - $259,200. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer's People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to People@archer.com. All employment processes are managed by the Archer People Team.