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The Ring and Blink CS Technology Enablement team is seeking a Systems Engineer to support the AI-driven platforms powering next-generation customer service technologies. This role sits at the intersection of cloud infrastructure and artificial intelligence -implementing and operating the systems that enable large language models, intelligent automation, and AI agents to deliver seamless customer experiences at scale.
The ideal candidate is deeply technical, with hands-on experience integrating AI/ML services into production infrastructure. They can support resilient systems that serve as the foundation for AI-powered workflows - from orchestration layers to real-time decision engines. They anticipate failure modes in complex AI systems and build observability and guardrails that keep services reliable.
This role will implement, support, and monitor scalable, secure, and cost-optimized technology stacks that combine cloud-native services with AI capabilities including generative AI, natural language understanding, and intelligent routing. You'll drive automation that reduces operational toil and continuously improve the reliability of AI-integrated customer support systems.
The ideal candidate brings strong communication skills, sound judgment in prioritization, and the ability to collaborate across engineering, product, security, privacy, legal, and operations teams to ship AI-powered experiences responsibly and at pace.
Key job responsibilities
AI Enablement:
• Leverage AI tools and automation to drive efficiencies across all areas of responsibility
• Identify opportunities to streamline and improve operational processes through technology and automation
• Explore and implement AI-driven solutions for document management, reporting, and administrative tasks
• Stay current on emerging AI capabilities and recommend adoption where appropriate
System Engineering / System Admin:
• Document systems with appropriate level of detail; can create, revise, and/or improve SOPs
• Apply appropriate technologies and best practices
• Working knowledge of system programming, Linux/Unix, CI/CD pipelines
• Create scripts (e.g., Bash, Perl, PowerShell, Python, Ruby) and use automation to scale operations
• Able to identify when implementations are not highly available, performant, secure, stable, instrumented, maintainable, or have defects
• Identify operational and security risks and then resolve, mitigate and/or escalate them
• Root cause system issues and problems
• Identify opportunities/problems arising from technical decisions
• Oversee the administration and maintenance of Amazon Connect, Salesforce, AWS services, Chat Bots, Voice AI Bots, and other 1P/3P systems supporting customer service operations.
About the team
The Ring and Blink CS Tech team owns and manages the customer support technology stack to provide and empower Ring's & Blink's customer support associates to deliver exceptional service to our Neighbors (customers). Our vision is to be customer-inspired and technology-enabled to propel customer service towards new horizons, transforming it into a scalable, secure, enterprise-grade infrastructure powered by AI and automation. We're evolving from reactive customer service to proactive, AI-enhanced support experiences. We are committed to delivering neighbor and associate experiences that are unparalleled, simplifying and streamlining business processes with intuitive interfaces via out-of-the-box, low-code, and innovative AI solutions. We focus on providing a seamless and effortless experience that revolutionizes customer service and boosts productivity.
BASIC QUALIFICATIONS
- 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
- Bachelor's degree in Computer Science or other technical degree or related experience
- Experience working in a 24/7 production environment
- Experience in Linux systems administration and/or development
PREFERRED QUALIFICATIONS
- 1+ years of building scripts, tooling, and automation for large-scale computing environments experience
- AWS certifications (e.g., Solutions Architect, SysOps Administrator) and/or Salesforce certifications (e.g., Administrator, Platform App Builder).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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