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Amazon Call Center Work From Home Jobs in Rochester, NY

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Amazon Call Center Work From Home information

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How much do amazon call center work from home jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amazon call center work from home in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an Amazon Call Center Work From Home?

An Amazon Call Center Work From Home job involves providing customer service remotely, assisting customers with orders, account issues, refunds, and troubleshooting. Employees handle inquiries via phone, chat, or email while following company policies and ensuring a positive customer experience. These positions typically require strong communication skills, a reliable internet connection, and the ability to work flexible hours.

What does an Amazon Call Center Work From Home do?

A typical workday for an Amazon Call Center Work From Home employee involves handling inbound customer inquiries through phone, chat, or email, assisting with orders, troubleshooting account issues, and providing product information. You’ll typically work independently from your home office, following scheduled shifts and using Amazon-provided tools and resources. Collaboration often takes place virtually, with support from team leads and participation in online meetings or training sessions. Adaptability and self-motivation are important, since you'll need to manage your time effectively while delivering excellent customer service.

What are the key skills and qualifications needed to thrive in the Amazon Call Center Work From Home position?

To excel as an Amazon Call Center Work From Home employee, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and reliable high-speed internet are typically required, while prior remote work experience is a plus. Outstanding problem-solving abilities, patience, and time management will help you provide effective support and manage workloads independently. These skills are essential to ensuring customer satisfaction and achieving performance targets while working remotely.

What cities near Rochester, NY are hiring for Amazon Call Center Work From Home jobs?

Cities near Rochester, NY with the most Amazon Call Center Work From Home job openings:

Infographic showing various Amazon Call Center Work From Home job openings in Rochester, NY as of August 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 100% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

Fully Licensed Mental Health Counselor at Everside Therapy Center (Remote)

Everside Therapy Center

Rochester, NY • Remote

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

We invite compassionate and attentive mental health professionals to join our innovative team at Everside Therapy Center. As a Fully Licensed Mental Health Counselor, you will play a pivotal role in delivering high-quality, accessible mental health services remotely to clients in Rochester, New York. Our mission is to empower individuals to overcome personal challenges and lead fulfilling lives through expert therapy and support.

About the Organization

Everside Therapy Center is dedicated to revolutionizing mental health care. Our focus on accessibility and community-oriented services ensures that individuals can receive the help they need, when they need it. We pride ourselves on a collaborative approach to mental health, working with licensed professionals committed to making a difference. Our culture values continuous learning, shared knowledge, and a deep commitment to our clients' well-being.

Work Environment

As a remote mental health counselor at Everside Therapy Center, you will enjoy the flexibility of working from home while being part of a dynamic community health clinic. Our environment is built on trust, support, and collaboration, allowing you to engage deeply with your clients. We employ cutting-edge technology to facilitate virtual sessions, making it easier for you to connect with clients and collaborate with fellow professionals.

Key Responsibilities
  • Conduct detailed assessments to diagnose and evaluate clients' mental health concerns, ensuring personalized therapy approaches.
  • Create comprehensive, individualized treatment plans that address clients' unique needs, challenges, and goals.
  • Facilitate both individual and group therapy sessions, employing evidence-based practices tailored to various client demographics.
  • Work in close collaboration with other healthcare providers, such as psychiatrists, psychologists, and case managers, to deliver integrated and holistic care.
  • Guide and educate clients' families, enhancing their involvement and understanding of the recovery process.
  • Maintain accurate and confidential client records, adhering strictly to all ethical guidelines and regulatory standards.
Patient Population / Client Focus

In your role, you will support a diverse clientele, including children, adolescents, adults, and families, each facing their own distinct mental health challenges. Our clients come from varied socioeconomic backgrounds and possess different cultural perspectives, which polishes your clinical skills and enhances your understanding of cultural competence in therapy. The goal is to create an inclusive space where every client feels valued and understood.

Qualifications
  • A valid and active license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A master's or doctoral degree in Counseling, Social Work, Psychology, or a related field.
  • A proven track record of specialized training or extensive experience in mental health counseling practices.
  • A solid grasp of evidence-based therapeutic methods for various mental health disorders.
  • Exceptional interpersonal skills, with the ability to build rapport and motivate clients on their recovery journey.
  • Strong teamwork and communication abilities to foster effective collaboration across the treatment team.
Preferred Experience
  • Experience working in a community health setting or with underserved populations is highly desirable.
  • Proficiency in telehealth delivery and remote counseling practices.
  • Familiarity with various therapeutic modalities, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and trauma-informed care.
Compensation and Benefits
  • At Everside Therapy Center, we offer competitive compensation ranging from USD 80,000 to 104,000 annually, depending on your experience and credentials.
  • Our comprehensive benefits package includes comprehensive health insurance, a retirement plan, and paid time off.
  • We prioritize your professional development, providing numerous opportunities for continuing education and training in the field.
  • Work within a nurturing environment that prioritizes employee well-being and offers ongoing supervision to foster your growth.
  • Join a mission-driven organization where your work significantly impacts individuals' lives and overall mental health in the community.
Career Growth Opportunities

At Everside Therapy Center, we are committed to nurturing our employees' professional journeys. As a mental health counselor, you will have the chance to develop your practice through mentorship and ongoing training, allowing you to advance in your career. We encourage innovation and professional exploration, with pathways leading to potential leadership roles or specialized areas in mental health counseling.

Why Join Our Team

If you are passionate about making a significant difference in the mental health landscape and enjoy the convenience of remote work, Everside Therapy Center is the place for you. You will join a collaborative, multidisciplinary team dedicated to mental health excellence and care. We support not only our patients but also our staff with the resources and encouragement needed to thrive in this challenging yet rewarding field.

Application Information

If you are eager to contribute to a compassionate and transformative mental health practice, we strongly encourage you to apply. Please submit your resume highlighting your experiences and passion for mental health counseling, as well as a cover letter detailing your availability and motivation for joining Everside Therapy Center.