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Full Time Walmart Call Center Jobs in Rochester, NY

Walmart

Auto Care Center Technician

Rochester, NY · On-site

$19.50 - $32.50/hr

Employment Type: Full-Time, Part-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #2859 2150 CHILI AVE, ROCHESTER, NY, 14624, US Job Overview These Auto Care Center roles focus ...

Walmart

Auto Care Center Service Manager

Rochester, NY · On-site

$21.50 - $34.50/hr

Employment Type: Full-Time Available shifts: Opening, Morning Location Walmart Supercenter #3280 1490 HUDSON AVE, ROCHESTER, NY, 14621, US Job Overview These Auto Care Center roles focus on the needs ...

Walmart

Auto Care Center Technician

Batavia, NY · On-site

$19.50 - $32.50/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #2088 4133 VETERANS MEMORIAL DR, BATAVIA, NY, 14020, US Job Overview These Auto Care Center roles focus on ...

Walmart

Auto Care Center Service Writer

Rochester, NY · On-site

$16.50 - $29.50/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #2859 2150 CHILI AVE, ROCHESTER, NY, 14624, US Job Overview These Auto Care Center roles focus on the ...

Walmart

Fashion Team Associate

Greece, NY · On-site

$16.50 - $29.50/hr

Employment Type: Full-Time Available shifts: Opening, Morning Location Wal-Mart #1610 100 ELMRIDGE CENTER DR, GREECE, NY, 14626, US Job Overview Fashion Team Associate Benefits & perks At Walmart, we ...

Walmart

Front End Service Team Supervisor

Greece, NY · On-site

$21.50 - $34.50/hr

Employment Type: Full-Time Available shifts: Location Wal-Mart #1610 100 ELMRIDGE CENTER DR, GREECE, NY, 14626, US Job Overview Front End Service associates are focused on compliance and customer ...

Walmart

Cart Attendant

Greece, NY · On-site

$16.50 - $29.50/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Wal-Mart #1610 100 ELMRIDGE CENTER DR, GREECE, NY, 14626, US Job Overview Cart Attendants ensure customers have a great first ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Full Time Walmart Call Center information

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How much do full time walmart call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for full time walmart call center in Rochester, NY is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What is a full time Walmart call center?

A Full Time Walmart Call Center job involves providing customer service and support over the phone or through online channels for Walmart customers. Employees assist with inquiries about orders, store locations, product availability, returns, and other Walmart services. Working full time generally means a standard 40-hour work week, and the role may require working evenings, weekends, or holidays. Strong communication skills and problem-solving abilities are important in this position.

What are the key skills and qualifications needed to thrive as a full time Walmart call center representative?

To thrive as a Full Time Walmart Call Center Representative, you need strong customer service skills, problem-solving abilities, a high school diploma or equivalent, and familiarity with call center operations. Proficiency with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient support, customer satisfaction, and effective handling of a high volume of inquiries in a fast-paced environment.

What are the typical challenges faced by associates in a full-time Walmart call center role?

Associates in a full-time Walmart call center often manage high call volumes and encounter a wide range of customer inquiries, from order issues to product information and returns. One common challenge is maintaining a positive and patient demeanor, especially when handling upset or frustrated customers. Team members are expected to multitask efficiently, using various software systems while ensuring each customer receives accurate and timely assistance. Effective communication and adaptability are essential, and support is usually available from supervisors or experienced colleagues to help navigate complex situations.

What is the difference between Full Time Walmart Call Center vs Full Time Amazon Customer Service Representative?

AspectFull Time Walmart Call CenterFull Time Amazon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting within Walmart facilities or remoteCall center setting, often remote or warehouse-based
Employer & Industry UsageWalmart retail and customer service industryAmazon e-commerce and logistics industry
Common Search & ComparisonYesYes

Both roles involve handling customer inquiries via phone or chat, requiring similar credentials and work environments. The main difference lies in the employer and industry focus: Walmart's call center supports retail customers, while Amazon's customer service representatives assist e-commerce clients. Both positions are popular choices for those seeking full-time customer service roles in large corporations.

How many hours is a full-time Walmart call center job?

A full-time Walmart call center job typically requires working around 40 hours per week, often scheduled in shifts that may include evenings, weekends, or holidays. Employees usually work five days a week, with schedules determined by the employer and the specific call center's needs.

What are the most commonly searched types of Walmart Call Center jobs in Rochester, NY?

The most popular types of Walmart Call Center jobs in Rochester, NY are:

What are popular job titles related to Full Time Walmart Call Center jobs in Rochester, NY?

For Full Time Walmart Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Walmart Call Center jobs in Rochester, NY look for?

The top searched job categories for Full Time Walmart Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Full Time Walmart Call Center jobs?

Cities near Rochester, NY with the most Full Time Walmart Call Center job openings:

Full Time Walmart Call Center jobs near you
Infographic showing various Full Time Walmart Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,397 per year, or $16.5 per hour.

Call Center Representative 3

Rochester, NY • On-site

Office of the New York State Comptroller
1 - 5K employees
Learn more about Office of the New York State Comptrollerexternal

$63K - $80K/yr

Full-time

Retirement

Posted 3 days ago

New

Job description

#2556 - Call Center Representative 3
Provide supervision, guidance, and oversight to teams of Call Center Representatives 1 and 2 and resolve work problems. Communicate with other staff to plan and review departmental/division/section procedures and activities to include: establish Service Level Objectives, implement recommended changes, and coordinate and integrate staff training and work schedules. Monitor work standards and daily volume to track and maintain service levels; meet productivity level objectives and ensure quality control; provide on-going feedback to identify problem areas and methods or techniques for improvement; assist in establishing work and quality control standards and productivity goals; collect and analyze statistical data on production and prepare reports on types and volumes of calls/correspondence, problems encountered, and recommended solutions; determine and oversee staff assignments; approve leave and track time and attendance; and identify training needs and arrange for the provision of training.
Position Summary:
Item #: 01827
Bargaining Unit: Public Employees Federation
Division: Retirement Services
Bureau: Benefits Information Services
Jurisdictional Class: Competitive
Appointment Type: Contingent-Permanent
Salary Grade: 017
Salary Range: $63,361-$80,655
Employment Type: FULL TIME
Occupational Category: No Preference
NY HELPS: Yes
Travel Percentage: 25%
Work Week: Monday - Friday
Work Hours: 8:30am - 4:30pm
Shift: N/A
Mandatory Overtime: No
Compressed Workweek Allowed: No
Telecommuting Allowed: Yes
How to Apply:
To be considered for this position, you must create a candidate profile or log in to your profile and upload the documents listed below.
  • Cover Letter
  • Resume
  • *Transcripts

Please ensure the item number 01827_TBK is included in each document's file name.
*Transcripts are required if the position has educational requirements or allows education as a substitution for minimum qualifications.
Minimum Qualifications:
Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to a Call Center Representative 3 you must have:
High school graduation or equivalency AND four (4) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
OR
60 college credits AND three (3) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
OR
Bachelor's degree AND two (2) of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
70.1 Transfer:
For a 70.1 transfer to a Call Center Representative 3, SG-17, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 15 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as a Call Center Representative 2 or Call Center Representative 2 (Spanish Language) (SG-14).
Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.
If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service.
Preferred Qualifications/Knowledge, Skills and Abilities:
  • Exhibits excellent interpersonal skills with staff and customers, both over the telephone and in-person
  • Possesses effective oral and written skills
  • Performs tasks accurately and within specific time frames
  • Operates a personal computer and effectively demonstrates a working knowledge of the PeopleSoft system, the Internet and OSC's Intranet in order to access Retirement Systems' laws, policies and procedures
  • Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries
  • Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
  • Possesses a valid driver's license for travel purposes

Contact Information:
If you have questions about this vacancy, please contact:
Division Contact:
Ashley Ritter
ERS_Personnel@osc.ny.gov
Human Resources Contact:
Takeitha Kelley
(518) 474-1924
Recruit@osc.ny.gov
The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.
Telecommuting
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.

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