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Full Time Walmart Call Center Jobs in Rochester, NY

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Full Time Walmart Call Center information

See Rochester, NY salary details

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How much do full time walmart call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for full time walmart call center in Rochester, NY is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time Walmart call center representative?

To thrive as a Full Time Walmart Call Center Representative, you need strong customer service skills, problem-solving abilities, a high school diploma or equivalent, and familiarity with call center operations. Proficiency with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient support, customer satisfaction, and effective handling of a high volume of inquiries in a fast-paced environment.

Which positions at Walmart pay the most?

At Walmart, management roles such as Store Managers and District Managers typically have the highest salaries among store positions. Corporate roles like Regional or Divisional Directors also tend to offer higher pay, often supplemented with bonuses and benefits. These positions usually require extensive experience and leadership skills.

What is the difference between Full Time Walmart Call Center vs Full Time Amazon Customer Service Representative?

AspectFull Time Walmart Call CenterFull Time Amazon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting within Walmart facilities or remoteCall center setting, often remote or warehouse-based
Employer & Industry UsageWalmart retail and customer service industryAmazon e-commerce and logistics industry
Common Search & ComparisonYesYes

Both roles involve handling customer inquiries via phone or chat, requiring similar credentials and work environments. The main difference lies in the employer and industry focus: Walmart's call center supports retail customers, while Amazon's customer service representatives assist e-commerce clients. Both positions are popular choices for those seeking full-time customer service roles in large corporations.

What are the typical challenges faced by associates in a full-time Walmart call center role?

Associates in a full-time Walmart call center often manage high call volumes and encounter a wide range of customer inquiries, from order issues to product information and returns. One common challenge is maintaining a positive and patient demeanor, especially when handling upset or frustrated customers. Team members are expected to multitask efficiently, using various software systems while ensuring each customer receives accurate and timely assistance. Effective communication and adaptability are essential, and support is usually available from supervisors or experienced colleagues to help navigate complex situations.

What is a full time Walmart call center?

A Full Time Walmart Call Center job involves providing customer service and support over the phone or through online channels for Walmart customers. Employees assist with inquiries about orders, store locations, product availability, returns, and other Walmart services. Working full time generally means a standard 40-hour work week, and the role may require working evenings, weekends, or holidays. Strong communication skills and problem-solving abilities are important in this position.
What are the most commonly searched types of Walmart Call Center jobs in Rochester, NY? The most popular types of Walmart Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Walmart Call Center jobs? Cities near Rochester, NY with the most Full Time Walmart Call Center job openings:
Infographic showing various Full Time Walmart Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,397 per year, or $16.5 per hour.

(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart

Batavia, NY • On-site

$29 - $58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,373 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers


Job description

Position Summary...We are the backbone that keeps Walmart/Sams running. When a cooler goes down at 2 a.m., when a store faces a compliance deadline, when equipment fails during the busiest shopping hour, our team is who they call. And we deliver.
This isn't just a maintenance job. This is a career where your skills protect millions of dollars in sales, keep food safe for families, and create environments where associates thrive and customers keep coming back. You'll troubleshoot the toughest problems, master new trades, and grow alongside a team that has your back.
We invest in our people. We train, we develop, we promote. If you bring the drive, we'll give you the tools, the mentorship, and the path to build something bigger than a paycheck, a real career with purpose.
Join us and you'll never wonder if your work matters. You'll see it every day in the stores you protect, the teammates you support, and the customers who never even knew there was a problem, because you solved it before they did. What you'll do...
Supermarket Rack Refrigeration HVAC Technician 
 
Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail stores and is actively recruiting Supermarket Rack Refrigeration HVAC Technician. If you possess relevant experience in this field, we invite you to bring your skills to our fast-paced and welcoming work environment! 
 
As a Supermarket Rack Refrigeration HVAC Technician at our local retail store, your role will support and oversee repair within the Walmart facilities Refrigeration HVAC equipment team and assets by utilizing commercial HVAC and Refrigeration skills and using hand tools, digital tools, power tools, and other equipment to complete jobs.   
 
At Walmart, we're committed to providing exceptional services that enhance the customer experience and maintain our facilities to the highest standards. Join us and be part of a team that values innovation, teamwork, and excellence.  
Join us and be part of a team that values innovation, teamwork, and excellence. Take the next step in your career with Walmart, where your expertise and dedication will make a real impact! 
 
Minimum Qualifications: 
  • 2 years’ experience in commercial Refrigeration HVAC maintenance  
  • Large Scale Rack Refrigeration Experience 
  • Type I/Type II or Universal Environmental Protection Agency (EPA) Certification for Refrigerant handling  
  • Hold a valid state-issued driver’s license with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report  
  • 18 years or older with a High School Diploma or equivalent 
 
Key Responsibilities: 
  • Maintain and repair Walmart facility's Refrigeration HVAC equipment and assets by utilizing commercial HVAC and Refrigeration skills and using hand tools, digital tools, power tools, and other equipment to complete jobs. 
  • Utilize the work order management system to receive repair Work Orders to support Stores and Store associates and document repair activities. 
  • Provide prompt response to emergency maintenance calls. 
  • Inspecting, operating, or testing facilities, equipment, or fixtures to diagnose issues. 
  • Complete all required training requirements to operate equipment and tools safely. 
  • Ensures compliance with Occupational Safety and Health Administration and Environmental Protection Agency regulations and guidelines by performing work according to practices and procedures outlined in the Walmart Refrigeration HVAC safety policy and environmental guidelines. 
  • Lift up to 75 pounds, move up and down ladders, and comfortable working at heights frequently 
 
 
Benefits & Perks:   
  • Competitive Compensation 
  • Currently offering a sign-on bonus (for select locations) 
  • Multiple health plan options, including vision & dental plans for you & dependents  
  • Walmart discount 
  • Work vehicle and tools provided 
  • World-class training 
  • Pay during military service  
  • Paid time off - to include vacation, sick leave and parental leave  
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth  
  • 401k with company match 
  • Eligible to participate in the Associate Stock Purchase Plan 
  • FREE College through Live Better University 
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.  
 
 
Compensation
  • Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, level of job offer, qualifications and other job-related factors. 
  • Eligible for bonus incentive 
 
 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $29.00 - $58.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Vocational or technical HVAC/R certification and 2 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls.
Option 2: 4 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls or related field.
Hold and maintains Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
Where required, HVAC-R/ Mechanical Journeyman.
Valid state-issued driver’s license and ability to pass motor vehicle report.
Ability to read and speak the English language as required by Federal Motor Carrier Safety Regulations. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years., Commercial driving record with no more than two (2) moving violations in the last three (3) years., Completion of a 2-year Vocational or Technical HVAC/R program, Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint)., Mechanical license in city and/or state where job is located, No preventable accidents while operating a commercial motor vehicle in the last three (3) years., No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years., Prior work experience reading blueprints, schematics, and wiring diagrams., Prior work experience using hand tools, power tools, and testing equipment. Primary Location... 4133 VETERANS MEMORIAL DR, BATAVIA, NY 14020-1253, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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