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NVA

Client Services Lead

State College, PA · On-site

Familiarity with AllyDVM, Vetstoria, or similar communication platforms. * Strong conflict resolution and team development skills. * Commitment to continuous improvement and leadership growth.

National Veterinary Associates

Ability to navigate and utilize Allydvm program Basic Skills: Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment. Knowledge of the instruments, materials, and ...

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How much do allydvm jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for allydvm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is an AllyDVM?

An AllyDVM job typically refers to a role at AllyDVM, a company that provides client communication and retention software for veterinary practices. Positions at AllyDVM may include customer support, sales, software development, or account management, depending on the department. Employees help veterinary clinics improve client engagement through automated reminders, loyalty programs, and data analytics. The job often involves working closely with veterinary professionals to optimize their use of the platform and improve patient care.

What are the typical day-to-day responsibilities of an AllyDVM?

Team members at AllyDVM frequently engage with veterinary practices to provide technical support, optimize client communication strategies, and assist with onboarding new customers to the platform. Daily tasks may include troubleshooting software issues, training staff, analyzing engagement data, and collaborating with both internal departments and clinic teams. It's common for team members to balance scheduled meetings with clinics alongside proactive outreach and internal process improvements. This mix of responsibilities offers a dynamic workday and the chance to make a tangible impact on veterinary client relationships.

What are the key skills and qualifications needed to thrive in the AllyDVM position, and why are they important?

To thrive in an AllyDVM role, you need a background in veterinary medicine, strong technical skills with practice management software, and a solid understanding of client communications in the veterinary industry. Familiarity with CRM systems, appointment reminder technology, and data analytics platforms is typically required, along with relevant experience in veterinary practice settings. Excellent customer service, problem-solving skills, and the ability to clearly communicate with both veterinary staff and pet owners stand out in this position. These capabilities are essential for effectively supporting clinics in client engagement and maximizing practice efficiency.

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Allydvm jobs near you
Infographic showing various Allydvm job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Lead Client Service Representative (CSR)

National Veterinary Associates

Silverdale, WA • On-site

$26 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Ridgetop Animal Hospital - Silverdale, WA
Full-Time | Leadership Opportunity

Ridgetop Animal Hospital is seeking a motivated, compassionate, and experienced Lead Client Service Representative (CSR) to join our team. This leadership role is ideal for someone who excels in customer service, thrives in a fast-paced environment, and is passionate about creating exceptional experiences for both clients and their pets.

As the first point of contact for our hospital, our CSRs play a vital role in delivering outstanding service. The Lead CSR will support daily front desk operations, mentor team members, and ensure efficiency, professionalism, and consistency in every client interaction.

About Us

Ridgetop Animal Hospital is a full-service, 6 doctor, AAHA-accredited veterinary hospital dedicated to providing high-quality medicine and compassionate care. We pride ourselves on fostering a collaborative, supportive, and positive workplace culture where team members are empowered to grow and succeed.

Key Responsibilities
  • Lead and support the Client Service Representative team in daily operations.
  • Provide exceptional client service and set the standard for professionalism and empathy.
  • Oversee front desk workflow, including scheduling, patient check-in/check-out, and financial transactions.
  • Train, mentor, and onboard new CSR team members.
  • Assist in creating and maintaining standard operating procedures (SOPs).
  • Ensure accuracy in medical records, estimates, and invoices.
  • Address client concerns with professionalism and resolve issues effectively.
  • Collaborate with hospital leadership to improve efficiency and client satisfaction.
  • Monitor schedules to optimize appointment flow and maximize hospital productivity.
  • Support hospital initiatives, promotions, and client communication strategies.
  • Maintain a clean, organized, and welcoming reception area.
Qualifications
  • Minimum of 3 years of customer service experience in a veterinary or medical setting required.
  • Previous leadership or supervisory experience preferred.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to multitask and remain composed in a fast-paced environment.
  • Proficiency with veterinary practice management software (Avimark experience is a plus).
  • Financial and administrative experience, including handling payments and estimates.
  • A positive attitude with a passion for teamwork and client care.
  • High school diploma or equivalent required.
Preferred Skills
  • Experience in an AAHA-accredited veterinary hospital.
  • Familiarity with AllyDVM, Vetstoria, or similar communication platforms.
  • Strong conflict resolution and team development skills.
  • Commitment to continuous improvement and leadership growth.
Compensation

Hourly Structure

  • Base hourly rate of $26-$30 DOE
  • Eligible for periodic bonus (where applicable)
Benefits
  • Medical, Vision, and Dental Insurance
  • 401(k) matching
  • Health Savings Account (HSA)
  • Paid Time Off
  • Employee Discounts
  • Uniform Allowances
  • Continuing Education and Leadership Development Opportunities
Our Core Values

At Ridgetop Animal Hospital, we live by the following principles:

 
  • We Are Better as One
  • We Care About Results
  • We Lead with Compassion
  • We Do the Right Thing

Submit your resume and cover letter to join our exceptional team at Ridgetop Animal Hospital.

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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Headquarters location

Agoura Hills, CA, US

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