Description
Cozzini, LLC is part of The Middleby Corporation Food Processing Equipment Platform and a recognized leader in innovative food processing solutions. With manufacturing facilities located in Illinois and Iowa, Cozzini supports the food processing industry through leading equipment brands including Alkar, Danfotech, MP Equipment, and RapidPak.
We are currently seeking a motivated and hands-on Field Service Technician to join our growing Technical Service team.
The Field Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of industrial food processing equipment at customer locations. This role requires strong electro-mechanical troubleshooting abilities, excellent customer service skills, and the flexibility to travel extensively to support customer operations.
The ideal candidate will have experience working with industrial equipment, a proactive problem-solving mindset, and the ability to communicate technical information clearly and professionally.
Cozzini has a great opportunity for a Field Service Technician to join our Team!
Responsibilities:
- Travel to customer facilities to install, maintain, troubleshoot, and repair food processing equipment and systems
- Perform preventive maintenance to ensure equipment reliability and optimal performance
- Diagnose and resolve mechanical, electrical, PLC, and control panel issues efficiently and accurately
- Provide technical support and troubleshooting assistance both on-site and remotely via phone or digital communication platforms
- Partner with customers to understand operational needs and provide guidance on equipment operation and maintenance
- Train customers on equipment functionality, safety procedures, and best practices
- Complete detailed service reports and maintain accurate documentation of work performed
- Follow all company and customer safety procedures and maintain a safe working environment
- Manage tools, spare parts, and service equipment inventory effectively
- Stay current on new technologies, product updates, and industry trends to support continuous improvement in service quality
- Support after-hours service needs and respond to urgent customer situations as required
Cozzini, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Account (FSA) with employer contribution
- Company-Paid Life Insurance
- Company-Paid Disability Insurance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Employer Match
- Paid Technician Training Programs
Requirements
- Minimum of 1 year of field service experience, preferably within the meat processing or food processing industry
- Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques
- Familiarity with PLC systems and control panels
- Ability to read and interpret technical manuals, schematics, and electrical diagrams
- Excellent problem-solving and customer service skills
- Strong communication and interpersonal abilities, including the ability to explain technical concepts to non-technical users
- Ability to work independently and manage time effectively while traveling and working on-site
- Willingness and ability to travel extensively, including occasional short-notice and after-hours support
- Valid driver's license required
Preferred Qualifications:
- Experience servicing industrial food processing or packaging equipment
- Bilingual Spanish proficiency preferred