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Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Conversion Manager is a flexible, shift-based position responsible for coordinating event changeovers, post-event clean-ups, and daily facility cleaning at PeoplesBank Arena. The Conversion Manager is required to work all event changeovers and post-event clean-ups while overseeing union staff for building cleanliness during off days. Events may include AHL hockey games, college basketball, concerts, graduations, theatrical performances, trade shows, and other public gatherings. This position provides leadership and oversight for all operations, ensuring cleaning practices are efficient, safe, and effective throughout the arena. This role is responsible for all aspects of custodial and operational management, including staff supervision, inventory control, and the maintenance and upkeep of equipment for both custodial and operational needs. The Conversion Manager will possess the knowledge, skills, and abilities required to perform the essential functions of the role, with or without reasonable accommodation, and demonstrate proficiency through experience or a combination of relevant competencies.

This role pays an annual salary of $65,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until June 26, 2026.

PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Manage and oversee all event changeovers, ensuring timely and efficient transitions between events, including setup and teardown of equipment such as retractable seating, dashers/plexiglass, basketball flooring, hoops, tables, chairs, etc.
• Manage and oversee all post-event clean-ups to ensure the facility is properly restored after each event.
• Develop and implement operating procedures related to changeovers and post-event cleaning.
• Conduct daily building walks to ensure overall presentation and cleanliness, while supervising union custodial staff on non-event days (flexible shifts when no event changeovers or post-event clean-ups are scheduled).
• Assist in the administrative work for part-time operational staff, including changeover crews and custodial teams.
• Implement preventative maintenance logs to ensure the upkeep of heavy machinery and cleaning equipment, such as scrubbers and carpet cleaners.
• Other duties as assigned by the Director of Operations.

• Bachelor's/Technical degree from an accredited college/university/school preferred.
• 3-5+ years' experience in facility operations management including at least one year of building changeover work in arena, convention center or public assembly facility including set-up/housekeeping preferred.
• Demonstrated knowledge of facility management, supervisory skills, and experience in staff supervision.
• Ability to function in a fast paced, high-pressure environment and possess superior interpersonal and communication skills.
• Ability to work flexible schedules and demanding hours including overnights, weekends and holidays as required.
• Proficiency with general office PC applications.
• Familiarity with OSHA requirements.
• Ability to coordinate multiple tasks and prioritize quickly.
• Must be self-motivated and have excellent organizational skills.
• Basic understanding of how to use cleaning equipment.
• Ability to operate scrubbers, buffers, carpet extractors, etc.
• Basic understanding of SDS.
• Basic understanding of PPE.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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