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Agent Manager Jobs in Dallas, TX (NOW HIRING)

SmartStop 3PM

Customer Experience Agent

Arlington, TX · Remote

$16 - $18/hr

Salary range: $16.00 to $18.00 per hour depending on experience Customer Experience Agent Job Summary Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation ...

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Agent Manager information

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$11

$26

$58

How much do agent manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for agent manager in Dallas, TX is $26.23, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.19 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What are the most commonly searched types of Agent jobs in Dallas, TX?

The most popular types of Agent jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Agent Manager jobs?

Cities near Dallas, TX with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,557 per year, or $26.2 per hour.

Customer Experience Agent

SmartStop 3PM

Arlington, TX • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation’s 800 Award in 2023. Come join a winning team!

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!

Salary range: $16.00 to $18.00 per hour depending on experience

Customer Experience Agent Job Summary

Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.

This job can be 100% remote after training.

Essential Job Functions and Responsibilities

  • Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses extensive company and company product knowledge to answer and appropriately address inquiries.
  • Performs other related duties as necessary or assigned.

If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!

Qualifications Needed

  • High school diploma or equivalent.
  • Customer service experience required.
  • Minimum 3+ years of self-storage management experience.
  • Excellent written and verbal communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Excellent decision-making ability.
  • Strong problem-solving skills.
  • Proficient in computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Ability to function well in an often-stressful environment.

Benefits

  • Competitive salary
  • Medical, dental and vision insurance
  • Life and Disability Insurances
  • Ample paid time off
  • Generous holiday schedule
  • 401(k) + matching with no waiting period
  • Employee assistance program
  • Paid employee referral program

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Apply