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Agent Assistant Jobs in Washington (NOW HIRING)

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Agent Assistant information

See Washington salary details

$36.8K

$78.5K

$199.9K

How much do agent assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for agent assistant in Washington is $78,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $87,200.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.
What are the most commonly searched types of Agent jobs in Washington? The most popular types of Agent jobs in Washington are:
What are popular job titles related to Agent Assistant jobs in Washington? For Agent Assistant jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Washington look for? The top searched job categories for Agent Assistant jobs in Washington are:
What cities in Washington are hiring for Agent Assistant jobs? Cities in Washington with the most Agent Assistant job openings:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $78,501 per year, or $37.7 per hour.

ServiceNow Customer Service Management (CSM) Developer (373)

iTech AG

Arlington, VA • Remote

$62.25 - $85.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW

iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.

This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences.

ROLES AND RESPONSIBILITIES

  • Design, configure, develop, and support ServiceNow CSM applications and workflows
  • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences
  • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal
  • Configure and support customer self-service and AI-assisted support experiences
  • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow
  • Support implementation and configuration of Now Assist for CSM capabilities
  • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms
  • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions
  • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
  • Support testing, deployments, upgrades, and production releases
  • Troubleshoot platform defects, workflow issues, and performance bottlenecks
  • Develop technical documentation, implementation guides, and knowledge transfer materials
  • Follow ServiceNow development standards, governance processes, and security best practices
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • 3+ years of ServiceNow development experience
  • Experience implementing or supporting ServiceNow Customer Service Management (CSM)
  • Strong understanding of ServiceNow platform architecture and development
  • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace
  • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs
  • Experience working in Agile/SAFe delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively with technical and non-technical stakeholders

EDUCATION AND CERTIFICATIONS

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field
  • Experience with ServiceNow Now Assist for CSM and generative AI capabilities
  • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow
  • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities
  • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center
  • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives
  • Experience designing customer self-service and AI-assisted support experiences
  • Familiarity with knowledge management and AI grounding best practices
  • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules
  • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments
  • Exposure to Agile, DevSecOps, and human-centered design practices

SECURITY CLEARANCE

  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.