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Agent Assistant Jobs in Massachusetts (NOW HIRING)

Ropes & Gray

Legal Executive Assistant

Boston, MA · On-site

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

Ropes & Gray

Legal Executive Assistant

Boston, MA · On-site

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

Ropes & Gray

Legal Executive Assistant

Boston, MA

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

City of Worcester

ASSISTANT VETERANS AGENT

Worcester, MA · On-site

$69K - $91K/yr

  • Retirement

ASSISTANT VETERANS AGENT VETERAN SERVICES CITY OF WORCESTER The City of Worcester is seeking qualified applicants for an Assistant Veterans Agent for the Division of Veterans' Services within the ...

Compass

Senior Product Designer II, CRM

Boston, MA

$147K - $163K/yr

Familiarity with conversational UX, notification systems, or agent-assist tooling. * A basic understanding of ML/NLP fundamentals and experience designing for Generative AI. * Experience designing ...

YO AI Labs

Travel Agent - Remote

Boston, MA · Remote

$30 - $50/hr

Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Key Responsibilities * Assist with travel planning and itinerary development. * Provide excellent ...

New

YO AI Labs

Travel Agent - Remote

Boston, MA · Remote

$30 - $50/hr

Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Key Responsibilities * Assist with travel planning and itinerary development. * Provide excellent ...

New

CNA

Small Business Territory Manager

Boston, MA · On-site

... agent, producer, and CSR clarity on appetite, workflows, and "how to do business" with CNA • Strong connectivity between agencies and underwriting, resulting in fewer stalled deals, faster issue ...

Cna

Small Business Territory Manager

Boston, MA · Remote

... agent, producer, and CSR clarity on appetite, workflows, and "how to do business" with CNA Strong connectivity between agencies and underwriting, resulting in fewer stalled deals, faster issue ...

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA · On-site

$21/hr

... * Assist with aircraft turning, loading, and unloading. * Ensure all buildings and grounds are ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Woburn Hotel Management

Front Desk Agent

Woburn, MA

$22/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... From time to time you may need to assist with luggage which may require you to exert force of up to ...

New Castle Hotels and Resorts

Front Desk Agent

Woburn, MA · On-site

$22/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... From time to time you may need to assist with luggage which may require you to exert force of up to ...

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All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Massachusetts

Agent Assistant information

See Massachusetts salary details

$35.5K

$75.7K

$192.8K

How much do agent assistant jobs pay per year?

As of Aug 14, 2026, the average yearly pay for agent assistant in Massachusetts is $75,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $84,100.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What are the most commonly searched types of Agent jobs in Massachusetts?

The most popular types of Agent jobs in Massachusetts are:

What are popular job titles related to Agent Assistant jobs in Massachusetts?

For Agent Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Massachusetts look for?

The top searched job categories for Agent Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Agent Assistant jobs?

Cities in Massachusetts with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $75,696 per year, or $36.4 per hour.

IT - Consultant | Network | Contact Center Speech Technologies

Spruce Infotech

Springfield, MA • On-site

Full-time

Re-posted 27 days ago

Job description

POC: Raju
Job Details:
Job title: Genesys Architect
Work Location with Zip code: Springfield, MA 01107, Onsite - Hartford, Springfield, MA or Boston, MA preferred.
Duration of the project: 6 Months
• This role requires any travel (Yes/No): NO
• Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
• Is this a 100% remote role? NO
• Vendor rate range: XXX - Can be worked depending on the profile - Please submit profile at fair market rate!
• Minimum years of experience required: -5-8+ Years
• Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
• Education Qualification required: BE
Job title: Genesys Architect
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels.
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI-enabled CX features such as bots and agent assist.
Detailed Job Description:
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.
Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.
Minimum years of experience: 5-8 years
Education: Bachelor's or Master of Engineering

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