ServiceNow AI Specialist
Boston, MA · On-site
Design, configure, and deploy AI-powered solutions using ServiceNow's Now Assist, Virtual Agent, Predictive Intelligence, and AI Sear * Partner with business stakeholders to identify automation ...
ServiceNow AI Specialist
Boston, MA · On-site
Design, configure, and deploy AI-powered solutions using ServiceNow's Now Assist, Virtual Agent, Predictive Intelligence, and AI Sear * Partner with business stakeholders to identify automation ...
Product Adoption Expert - Contact Center
Boston, MA · On-site
$186K/yr
Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background * Hands-on experience with contact center or unified communications platforms * Experience in contact ...
Product Adoption Expert - Contact Center
Boston, MA · On-site
$186K/yr
Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background * Hands-on experience with contact center or unified communications platforms * Experience in contact ...
Product Success Technical Director
Waltham, MA · On-site
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
New
Product Success Technical Director
Waltham, MA · On-site
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
New
Product Success Technical Director
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
New
Product Success Technical Director
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
New
Product Success Technical Director
Waltham, MA · On-site +1
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
Product Success Technical Director
Waltham, MA · On-site +1
$182K - $210K/yr
Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via ...
Account Manager
Boston, MA · Remote
$172K - $192K/yr
Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: * Minimum of 4-years ...
Quick apply
Account Manager
Boston, MA · Remote
$172K - $192K/yr
Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: * Minimum of 4-years ...
Real Estate Showing Agent
Boston, MA · On-site +1
On our website, renters can search for apartments with accurate information and 360 degree virtual tours before going on a showing. Your responsibilities as an agent: * Show apartments to our clients
Real Estate Showing Agent
Boston, MA · On-site +1
On our website, renters can search for apartments with accurate information and 360 degree virtual tours before going on a showing. Your responsibilities as an agent: * Show apartments to our clients
Real Estate Showing Agent
Boston, MA · On-site +1
On our website, renters can search for apartments with accurate information and 360 degree virtual tours before going on a showing. Your responsibilities as an agent: * Show apartments to our clients
Real Estate Showing Agent
Boston, MA · On-site +1
On our website, renters can search for apartments with accurate information and 360 degree virtual tours before going on a showing. Your responsibilities as an agent: * Show apartments to our clients
Patent Agent
Boston, MA · Remote
$100K - $170K/yr
We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...
Patent Agent
Boston, MA · Remote
$100K - $170K/yr
We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...
Patent Agent
Boston, MA · Remote
$100K - $170K/yr
We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...
Patent Agent
Boston, MA · Remote
$100K - $170K/yr
We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...
Purchasing Agent
Brockton, MA · On-site +1
$51K - $66K/yr
Not available Virtual: This is not a virtual position. Position Description # 99896S Permanent ... of a Purchasing Agent, and that is typically in or related to the work of this position.
Purchasing Agent
Brockton, MA · On-site +1
$51K - $66K/yr
Not available Virtual: This is not a virtual position. Position Description # 99896S Permanent ... of a Purchasing Agent, and that is typically in or related to the work of this position.
Remote Insurance Agent
Boston, MA · Remote
$60K - $110K/yr
Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...
Quick apply
Remote Insurance Agent
Boston, MA · Remote
$60K - $110K/yr
Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...
Simply put, our Remote- Real Estate Investment Representative/Acquisition Agent are the dealmakers ... Running dozens of virtual and in-person appointments every week with property sellers * Negotiating ...
Simply put, our Remote- Real Estate Investment Representative/Acquisition Agent are the dealmakers ... Running dozens of virtual and in-person appointments every week with property sellers * Negotiating ...
Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...
Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...
Field Insurance Agent I (60118)
Pittsfield, MA · On-site
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Field Insurance Agent I (60118)
Pittsfield, MA · On-site
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Field Insurance Agent I (60045)
West Springfield, MA · On-site
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Field Insurance Agent I (60045)
West Springfield, MA · On-site
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Field Insurance Agent I (59651)
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Field Insurance Agent I (59651)
$24.75 - $30/hr
As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...
Simply put, our Remote- Real Estate Investment Representative/Acquisition Agent are the dealmakers ... Running dozens of virtual and in-person appointments every week with property sellers * Negotiating ...
Simply put, our Remote- Real Estate Investment Representative/Acquisition Agent are the dealmakers ... Running dozens of virtual and in-person appointments every week with property sellers * Negotiating ...
The primary mandate is to make agent-guided discovery scientifically useful, while also ... The role spans docking, virtual screening, SAR modeling, molecular property prediction, compound ...
The primary mandate is to make agent-guided discovery scientifically useful, while also ... The role spans docking, virtual screening, SAR modeling, molecular property prediction, compound ...
Powered by Boston Pads , NextGen Realty provides each agent with Boston's most comprehensive ... Virtual showing and closing technologies allowing you to close more deals * Most advanced ad-making ...
Quick apply
Powered by Boston Pads , NextGen Realty provides each agent with Boston's most comprehensive ... Virtual showing and closing technologies allowing you to close more deals * Most advanced ad-making ...
Virtual Agent information
See Massachusetts salary details
$651.08 - $839.14
9% of jobs
$839.14 - $1K
0% of jobs
$1K - $1.2K
14% of jobs
$1.2K is the 25th percentile. Wages below this are outliers.
$1.2K - $1.4K
24% of jobs
The median wage is $1.4K / yr.
$1.4K - $1.6K
30% of jobs
$1.6K - $1.8K
15% of jobs
$1.8K - $2K
1% of jobs
$2K - $2.2K
0% of jobs
$2.2K - $2.3K
0% of jobs
$2.3K - $2.5K
0% of jobs
$2.5K - $2.7K
7% of jobs
$651
$1.5K
$2.7K
How much do virtual agent jobs pay per week?
As of Aug 23, 2026, the average weekly pay for virtual agent in Massachusetts is $1,517.27, according to ZipRecruiter salary data. Most workers in this role earn between $1,271.15 and $1,605.77 per week, depending on experience, location, and employer.
What is a virtual agent?
Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.
What does a virtual agent do?
A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.
What are the key skills and qualifications needed to thrive as a virtual agent?
To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.
What is the difference between Virtual Agent vs Customer Service Representative?
| Aspect | Virtual Agent | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or IT | Requires communication skills, customer service experience, and sometimes a high school diploma or equivalent |
| Work Environment | Remote, often AI-driven or chatbot-based interactions | In-office or remote, handling inbound calls, emails, or live chats |
| Industry Usage | Used across tech, retail, banking, and telecom sectors for automated or semi-automated support | Common in retail, telecom, healthcare, and financial services for direct customer interaction |
The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.
How to become a virtual agent?
To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Massachusetts?
The most popular types of Agent jobs in Massachusetts are:
What are popular job titles related to Virtual Agent jobs in Massachusetts?
For Virtual Agent jobs in Massachusetts, the most frequently searched job titles are:
- Remote Insurance Agent
- Remote Loan Signing Agent
- Insurance Companies That Pay For Your License
- Work From Home Veterinary Toxicology
- Remote No Experience Arabic Translator
- Work From Home Repossession Recovery Agent
- Commission Agent
- Remote Agent
- Work From Home Crop Insurance Agent
- Remote Work From Home Aflac Agent
What job categories do people searching Virtual Agent jobs in Massachusetts look for?
The top searched job categories for Virtual Agent jobs in Massachusetts are:
- Aaa Membership Referral
- Seasonal International Call Center Agent
- Overnight Life Insurance Agent Salary Plus Commission
- Iul
- Work From Home Indonesian Language
- United Healthcare Entry Level Remote
- Commission Only Residual Commission
- Virtual Insurance
- Licensed Insurance Agent Final Expense
- Insurance Company Agent Login
What cities in Massachusetts are hiring for Virtual Agent jobs?
Cities in Massachusetts with the most Virtual Agent job openings:
Job description
ServiceNow AI Specialist (6 Month Contract)
About the Role We're looking for a ServiceNow AI Specialist to design, build, and optimize AI-driven solutions on the ServiceNow platform. You'll play a key role in helping a large MFG organization automate workflows, enhance service delivery, and unlock the value of Now Assist, Virtual Agent, and other AI/ML capabilities within ServiceNow
Role
- Design, configure, and deploy AI-powered solutions using ServiceNow's Now Assist, Virtual Agent, Predictive Intelligence, and AI Sear
- Partner with business stakeholders to identify automation opportunities across IT, HR, Customer Service, and other workflows
- Build and fine-tune NLU models, intent/entity training, and conversational flows
- Integrate ServiceNow AI capabilities with other enterprise systems
- Monitor, evaluate, and improve model performance and AI solution accuracy
- Stay current on ServiceNow's evolving AI roadmap and recommend adoption strategies
- Provide technical guidance and mentorship to platform administrators and developes
- Document solutions and provide training/enablement to internal teams
Requirments
- 5+ years of hands-on ServiceNow platform experience
- Demonstrated experience with ServiceNow AI/ML tools (Now Assist, Virtual Agent, Predictive Intelligence, Performance Analytics, or similat
- Strong understanding of NLU, machine learning concepts, and conversational AI desgn
- Experience with ServiceNow scripting (JavaScript, Glide API) and platform configuration
- ServiceNow certifications preferred (CSA required; CIS or AI-related certifications
- Excellent problem-solving skills and ability to translate business needs into technical soluti
- Strong communication skills
About CloudMasters
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Boston, MA, US
Year founded
2014