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Virtual Agent Jobs in Massachusetts (NOW HIRING)

GIA Legacy Planning

You'll work in a thriving virtual environment, receive in-house leads (no cold calling), and have ... Department Independent Sales Agent - Work from Home Locations Westfield, IN Remote status Fully ...

HMG Careers

Remote Insurance Agent

Holyoke, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Insurance Agent

Brockton, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Insurance Agent

New Bedford, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Lowell, MA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

GIA Legacy Planning

You'll work in a thriving virtual environment, receive in-house leads (no cold calling), and have ... Department Independent Sales Agent - Work from Home Locations Westfield, IN Remote status Fully ...

Lone Star Careers

Remote Insurance Agent

Springfield, MA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Insurance Agent

Fall River, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Insurance Agent

Lawrence, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Insurance Agent

Chelsea, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Springfield, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Worcester, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Lowell, MA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Worcester, MA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

T-Roc

Territory Field Lead

Chicopee, MA

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Hudson, MA

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

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Showing results 21-40

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Massachusetts

Virtual Agent information

See Massachusetts salary details

$651

$1.5K

$2.7K

How much do virtual agent jobs pay per week?

As of Aug 23, 2026, the average weekly pay for virtual agent in Massachusetts is $1,517.27, according to ZipRecruiter salary data. Most workers in this role earn between $1,271.15 and $1,605.77 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Massachusetts?

The most popular types of Agent jobs in Massachusetts are:

What are popular job titles related to Virtual Agent jobs in Massachusetts?

For Virtual Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Massachusetts look for?

The top searched job categories for Virtual Agent jobs in Massachusetts are:

What cities in Massachusetts are hiring for Virtual Agent jobs?

Cities in Massachusetts with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Massachusetts as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $78,898 per year, or $37.9 per hour.

NextGen Realty - Entry level Real Estate Agent

Boston Pads LLC

Boston, MA • On-site

Full-time

Re-posted 11 days ago

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement

NextGen Realty is Now Hiring Entry-Level Real Estate Agents
Do you want to dramatically increase your earning potential? Whether you're a recent graduate or looking for a change, start your career in real estate with NextGen Realty. Powered by Boston Pads, NextGen Realty provides each agent with Boston’s most comprehensive training program and technology stack that allows agents to start closing transactions in as little as their first month!
Our free, expert-led in-house training helps agents become exceptional leasing and sales professionals. It’s our goal to help you unlock every aspect of real estate so you reach your highest potential. Our upper management is well versed in real estate development and is there to provide you with insight that is nearly impossible to find at any other brokerage. We also mentor agents into becoming real estate investors. The best part is you can start training before becoming licensed. That means the instant you pass the real estate exam, you will be ready to start closing deals and making money!
Here is what is provided!
  • Free training courses that teach you every aspect of leasing and sales
  • Experienced 1-on-1 mentorship with dedicated manager professionals 
  • Incredible leads given for free on exclusive apartments
  • Virtual showing and closing technologies allowing you to close more deals
  • Most advanced ad-making technologies allowing you to generate more free leads
  • Largest Real-Time Database with 215,000+ listings allowing you to close on the best inventory available
  • Over 27,000 keys allowing you to show as many apartments with less access issues
  • The bostonpads.com real estate ecosystem which generates over 1M unique site visitors
  • Unlimited financial and professional growth potential
  • Opportunity for advancement in brokerage and beyond
What to expect:
Most of our agents close their first transaction within 14 days! We have had several agents close a real estate transaction within their first week! Come see how we make this happen.
Qualifications:
  • No experience necessary
  • Basic computer skills
  • Time management skills
  • Positive attitude
  • Desire to learn
  • Car suggested but not required
Compensation:
All agents are on a commission basis only - there is no ceiling on your earning potential in real estate! 
About NextGen Realty
Thanks to the power of the Boston Pads technologies and its incredible property owner aggregation and listing syndication technologies, we are creating extraordinary commissions and bright futures for our real estate agents. Our real-time database and endless quality leads puts you in the driver’s seat. Ask around, or simply do a Google search on which real estate platform makes the TV news on a regular basis. We give you the tools that make you look good, help you provide unique insight into the current market in each neighborhood, and close deals.
The core values of our company are the four T’s: Teamwork, Training, Trust, and Technology. At NextGen Realty, we help our agents build the necessary foundation to succeed from day 1. We are the largest local independent brokerage with an unmatched and impeccable track record spanning nearly two decades. We have listings that other companies can only dream about. Our access to over 27,000 keys to amazing and exclusive properties proves that point. Visit bostonpads.com and check out our incredible Press coverage. You will see our vast experience and unrivaled success.
JOIN THE NEXTGEN TEAM TODAY!