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Agent Assistant Jobs in Georgia (NOW HIRING)

BECPOS

Principal AI Engineer

Atlanta, GA · Remote

Agent Assist solutions * Knowledge retrieval and RAG * Intelligent routing and triage * Human-in-the-loop escalation workflows Ideal Candidate A strategic technology leader who can: * Drive ...

Digital Insight

Principal AI Engineer

Atlanta, GA · Remote

Agent Assist solutions * Knowledge retrieval and RAG * Intelligent routing and triage * Human-in-the-loop escalation workflows Ideal Candidate A strategic technology leader who can: * Drive ...

NCR

Principal AI Engineer

Atlanta, GA · Remote

Agent Assist solutions * Knowledge retrieval and RAG * Intelligent routing and triage * Human-in-the-loop escalation workflows Ideal Candidate A strategic technology leader who can: * Drive ...

New Hire Solutions

Agent Support

Thomasville, GA

$15 - $20/hr

Agent Support Representative Thomasville, GA l $15.00 - $20.00 / Hour An insurance company is ... Support agents via phone, email, and internal messaging * Assist with policy inquiries ...

New

Surge Staffing

Leasing Agent

Macon, GA · On-site

$17.50/hr

Leasing Agent Location: Macon, GA Pay: $17.50/hour Schedule: Monday-Thursday, 7:00 AM-4:00 PM or 8 ... Responsibilities * Assist prospective residents with leasing inquiries and applications * Provide ...

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Showing results 21-40

All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Georgia

Agent Assistant information

See Georgia salary details

$27.4K

$58.5K

$149K

How much do agent assistant jobs pay per year?

As of Sep 5, 2026, the average yearly pay for agent assistant in Georgia is $58,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What are the most commonly searched types of Agent jobs in Georgia?

The most popular types of Agent jobs in Georgia are:

What are popular job titles related to Agent Assistant jobs in Georgia?

For Agent Assistant jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Georgia look for?

The top searched job categories for Agent Assistant jobs in Georgia are:

What cities in Georgia are hiring for Agent Assistant jobs?

Cities in Georgia with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 19% Part Time, 1% Temporary, 7% Contract, and 3% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $58,524 per year, or $28.1 per hour.

Dynamics 365 Enterprise AI Architect

SWITS DIGITAL Private Limited

Atlanta, GA • On-site

$66.25 - $85.50/hr

Full-time

Re-posted 21 days ago

Job description

Greetings from Smart Work IT Services. We are hiring for the below rol,
Role : Dynamics 365 Enterprise AI Architect.
Locations: Atlanta/ Chicago/ Virginia - 3 days office
Job Description
Enterprise Architecture & Target-State Design
  • Define and own the end-to-end enterprise architecture for a Microsoft-native CCaaS and Customer Engagement platform spanning Dynamics 365 Customer Service, Dynamics 365 Sales, and the broader Microsoft ecosystem.
  • Establish target-state architecture across customer engagement, sales lifecycle, channels, agent and seller experience, integrations, data, security, and operations aligned to enterprise standards and revenue/CX outcomes.
  • Define architecture principles, reference architectures, patterns, and guardrails enabling scalable contact center modernization and sales transformation.
  • Hands on with business and futuristic AI Architect.
  • Techno -functional - on contact Centre experience

Qualifications
  • 15+ years of experience in enterprise or solution architecture with strong focus on Dynamics 365 Customer Engagement (Sales and Customer Service) and Microsoft ecosystem-based platforms.
  • Deep expertise in architecting Dynamics 365 Sales and Customer Service solutions, including Omnichannel and CCaaS capabilities.
  • Strong experience integrating sales and service processes to enable end-to-end customer lifecycle and revenue optimization.
  • Proven experience across Microsoft ecosystem including Power Platform, Azure, Microsoft 365, Teams, and Copilot capabilities.
  • Hands-on expertise in Azure architecture and enterprise integrations, including API management and event-driven architectures.
  • Demonstrated experience designing and governing Copilot Studio and AI-driven use cases across sales and service.
  • Strong background in enterprise integrations including CRM, ERP, telephony/voice, identity, WFM/WEM, analytics, and data platforms.
  • Solid data architecture experience including Dataverse, customer 360 modeling, analytics, governance, and privacy controls.
  • Experience working in regulated industries (Financial Services, Insurance, Healthcare) preferred.
  • Strong stakeholder management skills with the ability to influence business, sales, CX leaders, architects, and executive stakeholders.

Dynamics 365 Customer Engagement (Sales + Customer Service) Architecture
  • Architect integrated solutions across Dynamics 365 Customer Service, Omnichannel for Customer Service, and Dynamics 365 Sales to enable end-to-end customer and sales journeys.
  • Design unified customer and seller experiences including lead-to-opportunity, opportunity-to-close, account management, case management, and service resolution.
  • Define architectures for sales automation (lead management, pipeline management, forecasting, territory management), customer insights, and omnichannel engagement.
  • Design agent and seller workspaces, case and opportunity orchestration, session management, routing rules, queues, workstreams, and skills-based distribution.
  • Ensure tight alignment between sales and service processes to drive cross-sell/upsell, improved conversion, and customer lifetime value.
  • Align solutions with KPIs such as revenue growth, win rate, pipeline velocity, AHT, FCR, CSAT, NPS, and deflection.

Microsoft Ecosystem Architecture (End-to-End Platform Enablement)
  • Define architecture leveraging the full Microsoft stack including Power Platform (Power Apps, Power Automate, Power BI), Microsoft Teams, Microsoft 365, and Dynamics 365.
  • Architect collaboration and productivity integration using Teams (embedded calling, collaboration, and workflows for agents and sellers).
  • Leverage Power Platform for low-code extensibility, automation, reporting, and rapid solution acceleration across sales and service scenarios.
  • Define patterns for integrating third-party and Microsoft ISV solutions (WFM/WEM, CTI/voice, CPaaS, marketing automation, analytics platforms).
  • Enable connected experiences across Dynamics 365 Sales, Customer Insights, Customer Service, and external CX and revenue platforms.

Copilot Studio, AI & Automation Architecture
  • Architect and govern Copilot Studio solutions across service and sales scenarios, including virtual agents, sales copilots, conversational AI, and workflow automation.
  • Define patterns for intelligent lead qualification, opportunity insights, agent assist, knowledge recommendations, and next-best-action guidance.
  • Establish patterns for bot-to-agent and bot-to-seller handoff, context preservation, identity propagation, and escalation scenarios.
  • Define governance for AI including prompt design, model usage, security controls, monitoring, and responsible AI guardrails.

Azure & Integration Architecture
  • Define Azure-native integration patterns using Azure API Management, Logic Apps, Azure Functions, Service Bus/Event Grid, and secure networking constructs.
  • Architect integrations between Dynamics 365 Sales/Customer Service and enterprise systems including customer identity, ERP, core business systems, marketing platforms, knowledge repositories, WFM/WEM, telephony/voice, QA/recording, and analytics solutions.
  • Establish API standards, canonical models, event-driven architecture patterns, error handling, retries, idempotency, and resiliency design.

Data, Analytics & Observability
  • Own enterprise data architecture leveraging Dataverse as the core for customer, sales, and interaction data.
  • Define unified data models spanning leads, opportunities, accounts, cases, interactions, and customer 360 insights.
  • Establish data governance, lineage, retention, master data management, and privacy controls for PII and regulated data.

  • Define analytics architecture using Power BI and Azure analytics services for sales performance, pipeline tracking, service operations, and customer experience insights.
  • Define observability patterns for logging, metrics, tracing, and operational dashboards enabling proactive monitoring and performance tuning.

Security, NFRs & Compliance
  • Define and validate non-functional requirements including scalability, availability, performance, security, privacy, and disaster recovery across sales and service platforms.
  • Ensure alignment with enterprise security architecture using Microsoft Entra ID, role-based access control (RBAC), managed identities, Key Vault, and conditional access.
  • Support threat modeling, architecture reviews, and compliance validation with security, risk, and privacy stakeholders.

Governance & Delivery Enablement
  • Serve as architecture authority across CCaaS and Customer Engagement programs, ensuring consistent implementation across sales, service, and platform workstreams.
  • Define governance models for solution design, environment strategy, ALM, DevOps, release management, and platform lifecycle.
  • Partner with business, sales, CX, and technology stakeholders to translate architecture into roadmaps, milestones, and execution plans.
  • Review and validate solution designs, integrations, and deployment strategies; support go-live readiness and production stability.

Preferred Certifications
  • Azure Solutions Architect Expert
  • Power Platform Solution Architect Expert
  • Dynamics 365 Sales / Customer Service certifications
  • TOGAF (or equivalent)

Microsoft AI & Business Applications Certifications (Highly Preferred):
  • Microsoft Certified: Agentic AI Business Solutions Architect (AB-100)
  • Microsoft Certified: Copilot & Agent Administration Fundamentals (AB-900)
  • Microsoft Certified: AI Business Professional (AB-730)
  • Microsoft Certified: AI Transformation Leader (AB-731)
  • Microsoft Certified: Azure AI Engineer Associate (AI-102)
  • Microsoft Certified: Azure AI Fundamentals (AI-900 / AI-901)
  • Copilot Studio Functional Consultant (MB-820)
  • Copilot Studio Agent Developer / Maker (emerging certifications)

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