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Agent Assistant Jobs in Delaware (NOW HIRING)

Photon

Product Owner/Manager | Onsite

Wilmington, DE

* Own the AI use-case backlog for the pod, starting with the servicing agent-assist scale-out and prioritizing additional items from the backlog of AI pilots. * Partner with internal Product Owner and ...

Photon

Frontend / UX Designer | Onsite

Wilmington, DE

* Design the call-center agent-assist experience and the future customer-facing omnichannel surfaces (a stated SLM target architecture priority). * Run on a Figma + Figma Make stack (Photon's standard ...

Photon

Product Owner/Manager | Onsite

Wilmington, DE · On-site

* Own the AI use-case backlog for the pod, starting with the servicing agent-assist scale-out and prioritizing additional items from the backlog of AI pilots. * Partner with internal Product Owner and ...

Photon

Frontend / UX Designer | Onsite

Wilmington, DE · On-site

* Design the call-center agent-assist experience and the future customer-facing omnichannel surfaces (a stated SLM target architecture priority). * Run on a Figma + Figma Make stack (Photon's standard ...

Four Seasons

$25.43 - $26.93/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...

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Agent Assistant information

See Delaware salary details

$32.5K

$69.4K

$176.7K

How much do agent assistant jobs pay per year?

As of May 29, 2026, the average yearly pay for agent assistant in Delaware is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $77,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Agent Assistant, and why are they important?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What are some common responsibilities of an Agent Assistant and how do they contribute to the success of the team?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are Agent Assistants?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the most commonly searched types of Agent jobs in Delaware? The most popular types of Agent jobs in Delaware are:
What are popular job titles related to Agent Assistant jobs in Delaware? For Agent Assistant jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Delaware look for? The top searched job categories for Agent Assistant jobs in Delaware are:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Delaware as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $69,370 per year, or $33.4 per hour.
AI Developer - Customer Services and Support

AI Developer - Customer Services and Support

Proofpoint

Dover, DE • On-site

$18.75 - $25/hr

Full-time

Posted yesterday

Job description

Job Summary:
Proofpoint is a global leader in human- and agent-centric cybersecurity. They are seeking an AI Specialist / Developer to transform customer support delivery using AI, focusing on building AI-powered solutions that improve support efficiency and enhance customer experience.
Responsibilities:
• Design and implement AI-powered customer support solutions (chatbots, virtual agents, agent assist tools)
• Build and maintain systems for automating ticket triage, classification, routing, and response generation
• Develop retrieval-augmented generation (RAG) systems using internal knowledge bases and documentation
• Integrate AI into support platforms (e.g., Salesforce Service Cloud, etc.)
• Analyze workflow data (tickets, chats, call transcripts) to identify automation opportunities and insights
• Optimize AI systems for accuracy, latency, cost, and customer satisfaction
• Establish evaluation frameworks (e.g., response quality, resolution rate, deflection rate)
• Collaborate with services and support teams to continuously refine workflows and ensure practical usability
• Implement guardrails and monitoring to ensure safe, reliable, and compliant AI behavior
Qualifications:
Required:
• 3+ years of software development experience (Python, JavaScript/TypeScript, or similar)
• Hands-on experience with AI/ML systems, especially LLMs and API-based integrations
• Experience building backend services and integrating with third-party platforms/APIs
• Familiarity with customer support systems (Zendesk, Salesforce, Freshdesk, Intercom, etc.)
• Strong understanding of data handling, APIs, and system design
• Ability to translate support and operations challenges into technical solutions
Preferred:
• Experience building conversational AI or chatbot systems in production
• Knowledge of RAG architectures, embeddings, and vector databases
• Experience with speech-to-text or call center AI (optional but valuable)
• Familiarity with prompt engineering and evaluation techniques for customer-facing AI
• Experience working with support analytics and KPIs (CSAT, first response time, resolution time)
• Background in automation tools or workflow orchestration
Company:
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data. Founded in 2002, the company is headquartered in Sunnyvale, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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