ZipRecruiter

Log In

1

Virtual Agent Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Aspen Dental

Bilingual Scheduling Center Agent

DE

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Delaware

Virtual Agent information

See Delaware salary details

$596

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 4, 2026, the average weekly pay for virtual agent in Delaware is $1,390.48, according to ZipRecruiter salary data. Most workers in this role earn between $1,165.38 and $1,473.08 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Delaware? The most popular types of Agent jobs in Delaware are:
What are popular job titles related to Virtual Agent jobs in Delaware? For Virtual Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Delaware look for? The top searched job categories for Virtual Agent jobs in Delaware are:
What cities in Delaware are hiring for Virtual Agent jobs? Cities in Delaware with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Delaware as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $72,305 per year, or $34.8 per hour.

Lead Software Engineer - Java Full Stack & AWS

JPMorgan Chase & Co.

Wilmington, DE • On-site

Full-time

Medical, Retirement

Re-posted 2 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

72nd of 170 rated banks

Job description


Join a dynamic team at the forefront of machine learning-enabled digital assistance, where you'll help transform the call center agent experience through real-time guidance, workflow automation, and intelligent decision support.
As a Lead Software Engineer (Vice President) at JPMorganChase within the Machine Learning and Intelligence Operations Virtual Agent Assist team, you'll be a core technical contributor on an agile team that enhances, builds, and delivers trusted, market-leading technology products in a secure, stable, and scalable way. You'll partner across product, design, and engineering to deliver critical solutions that support the firm's business objectives while raising the bar on reliability and developer excellence.
Job responsibilities
  • Design and deliver end-to-end full-stack features that improve agent workflows and customer outcomes using Java, Spring Boot, REST APIs, and modern user interface frameworks
  • Build secure, high-quality production services and user experiences, and apply sound engineering practices to ensure maintainability and performance
  • Lead technical design discussions and drive solution architecture across backend and frontend components, balancing speed, quality, and long-term scalability
  • Implement automation and proactive monitoring to reduce recurring issues and improve the operational stability and resiliency of the platform
  • Review code, provide actionable feedback, and raise engineering standards through testing discipline, design patterns, and continuous improvement
  • Partner with product managers, designers, data and machine learning partners, and other engineering teams to deliver solutions aligned to business needs
  • Evaluate third-party solutions and integration approaches, and make recommendations that fit enterprise architecture, security, and reliability expectations
  • Identify technical risks early, propose mitigation strategies, and communicate progress and trade-offs clearly to stakeholders

Required qualifications, capabilities and skills
  • Formal training or certification on software engineering concepts and 5+ years applied experience
  • 5+ years of experience building and delivering full-stack web applications in enterprise environments
  • Advanced proficiency in Java and experience building services with Spring and RESTful application programming interfaces
  • Strong experience building modern web user interfaces using React and JavaScript/TypeScript
  • Experience designing distributed systems using messaging and caching technologies such as Kafka and Redis
  • Proficiency with SQL and hands-on experience with relational database design and development
  • Experience building delivery automation, including continuous integration and continuous delivery pipelines and infrastructure provisioning using Terraform
  • Strong testing discipline, including unit, integration, and automated testing using frameworks such as JUnit, Cucumber, Selenium, or Playwright
  • Demonstrated ability to lead technical delivery, influence design decisions, and collaborate effectively across teams

Preferred qualifications, capabilities and skills
  • Experience with micro-frontend architecture patterns and large-scale single-page application design
  • Experience building and operating cloud-based applications aligned to twelve-factor principles
  • Experience with Amazon Web Services, including ECS, S3, DynamoDB, RDS, and ElastiCache
  • Familiarity with Python and applied generative artificial intelligence patterns (for example, agent-based workflows)
  • Strong mentoring skills, including coaching engineers through design reviews, code reviews, and problem solving

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply