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Temporary Agent Support Representative Jobs in Delaware

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Temporary Agent Support Representative information

What is the difference between Temporary Agent Support Representative vs Customer Service Agent?

AspectTemporary Agent Support RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training varies by company
Work EnvironmentCall centers, support desks, or remoteCall centers, retail, or online support
Employer & IndustryInsurance, telecom, government agenciesRetail, tech companies, service providers
Search & Comparison IntentTemporary, support, agent rolesCustomer service, support, client interaction

The Temporary Agent Support Representative typically handles support tasks on a temporary basis, often in specialized industries like insurance or telecom. Customer Service Agents focus on assisting customers with inquiries or issues, usually in retail or service sectors. While both roles require similar credentials and work environments, their primary functions and industry focus differ, catering to different employer needs and job search intents.

What are popular job titles related to Temporary Agent Support Representative jobs in Delaware? For Temporary Agent Support Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Temporary Agent Support Representative jobs in Delaware look for? The top searched job categories for Temporary Agent Support Representative jobs in Delaware are:
What cities in Delaware are hiring for Temporary Agent Support Representative jobs? Cities in Delaware with the most Temporary Agent Support Representative job openings:
Temporary Agent Support Representative jobs near you
Infographic showing various Temporary Agent Support Representative job openings in Delaware as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Consumer Support Unit - Consumer Support Agent

Phillips and Cohen Associates Ltd

Wilmington, DE • On-site

$18.25 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

General Description:
Phillips & Cohen Associates, Ltd., the global leader in deceased account management with operations in the United States, United Kingdom, Canada, Ireland, Spain, Portugal, Germany, Australia and New Zealand, seeks a Consumer Support Agent for its Wilmington, DE office. Reporting to the Consumer Support Unit Manager, the incumbent will be responsible for receiving, handling and reporting consumer requests, queries and special-handling situations.
Responsibilities:
• Receive and action phone calls from consumers that require a level of special account handling.
• Function as the over-the-phone point of contact for consumers and/or their representatives to address matters pertaining to fraud, balance disputes, validation and substantiation requests, requests for SCRA-relief.
• Review work queue and timely processing of written consumer correspondence related to fraud, balance disputes, identity theft, validation & statement requests, reward-point inquiries, and requests for hardship or SCRA-relief
• Evaluate complex consumer and account circumstance and apply appropriate judgment-based decisions.
• Access client portals to obtain and deliver account-related documentation, including customer agreements, billing statements and payment histories.
• Investigate and resolve consumer queries in accordance with PCA and client SLA protocols.
• Represent PCA and its clients in a consumer-centric and brand-conscious manner.
Qualifications:
• High School Diploma or equivalent required; college education preferred.
• Two or more (2+) years Administrative or Customer Service experience required.
• Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.
• Experience with MS Office products (primarily Word & Excel) and web-based applications.
• Excellent verbal communication skills; the ability to establish trust and credibility.
• Flexible and able to prioritize workload accordingly to challenging deadlines.
• Ability to work well in a fast-paced and highly regulated environment where attention to detail truly matters.
• Ability to receive and apply constructive, balanced feedback.
• Multi-lingual fluency a plus.
*Key attributes; Commitment; Multi-task; Professional; Responsible Compliance; Compassionate; Innovation; Charisma, Confidence, Self-Starter, Leadership, Negotiation, Creativity, Independence, Motivation, Appreciation of Diverse Backgrounds/Experiences; Communication; Listen; Resolve; Fulfill; Investigate; Contracts; Billing Statements; Hardship; Fair; Equitable; Active Listening;
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability
  • Ability to commute/relocate:

Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Call center: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
  • Third Party Collection: 2 years (Preferred

#USIND

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