Agency Account Manager Jobs in Puerto Rico (NOW HIRING)

As an IT Product Manager, you will lead collaborative teams on high-visibility, complex, and time-sensitive IT software solution projects.
Location of position: GSA, Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Supplier Service Center.

The Office of Fleet Management oversees government vehicles and transportation services, including leasing, purchasing, short-term rentals, and telematics.

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: 

• Name, address, telephone number, email address;

• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS-14 salary range starts at $125,776 per year.  
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. 

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:

 IT SPECIALIST COMPETENCY REQUIREMENTS:

●       Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

●      Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

●      Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

●       Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

●      Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

●      Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

●      Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

●      Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

●      Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

SPECIALIZED EXPERIENCE REQUIREMENTS:

Specialized experience is experience utilizing project management skills to develop, maintain, implement and assist in managing Information Technology systems supporting Fleet offerings. This experience must also include:

●      Translating technical concepts and/or scenarios into understandable terms to provide stakeholders with project status;

●      Collaborating with stakeholders across multiple functional areas to improve business processes for an Information Technology system;

●      Leading/managing teams applying productivity practices within agile program management in an information technology (IT) environment using tools such as Jira, Smartsheets, and Confluence to solve complex product issues and to make informed decisions; and

●      Coordinating with a development team to communicate the implementation of product development with business stakeholders.

There is no substitution of education for experience for this position.