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Personal Lines Department Manager Jobs in Puerto Rico

H&M

PR · On-site

$14.46 - $17.06/hr

... Manager to act on them * Ensure customer service is provided in all areas of the store and that ... You'll be able to express your personal style with our employee discount at H&M, & Other Stories ...

Bio-Nuclear of Puerto Rico

PR · On-site

SENIOR MARKETING MANAGER DEPARTMENT: MarketingIMMEDIATE SUPERVISOR: Vice President of ... lines, leading multidisciplinary teams and ensuring operational excellence. ESSENTIAL DUTIES AND ...

A&W Canada

Restaurant Manager

Val Caron, ON · On-site

Maintaining good personal hygiene and appropriate uniform * Having the capacity to handle stressful ... By joining our team you'll be on the front lines, helping us change the fast food landscape. From ...

JLL

Facility Manager

San Juan, PR

Department: Operations / Maintenance Reports: Regional facility Manager General Description ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

A&W Canada

Restaurant Manager

Val Caron, ON

Maintaining good personal hygiene and appropriate uniform * Having the capacity to handle stressful ... By joining our team you'll be on the front lines, helping us change the fast food landscape. From ...

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Personal Lines Department Manager information

What does a Personal Lines Department Manager do?

A Personal Lines Department Manager oversees the operations and staff within an insurance agency's personal lines division, which typically handles insurance products for individuals, such as auto, home, and renters insurance. Their responsibilities include managing and training agents, ensuring excellent customer service, meeting sales targets, and ensuring compliance with industry regulations. They also develop strategies to grow the department, resolve complex client issues, and maintain relationships with insurance carriers. This role requires strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as a Personal Lines Department Manager, and why are they important?

To thrive as a Personal Lines Department Manager, you need in-depth knowledge of personal insurance products, strong leadership abilities, and typically a state insurance license. Familiarity with insurance management systems (like AMS360 or Applied Epic) and relevant certifications such as CIC or CPCU are highly valued. Outstanding interpersonal skills, problem-solving, and the ability to motivate teams set exceptional managers apart. These skills ensure effective team performance, regulatory compliance, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by Personal Lines Department Managers, and how can they be addressed?

Personal Lines Department Managers often face challenges such as balancing team productivity with high-quality customer service, staying updated on evolving insurance regulations, and managing multiple priorities during peak renewal periods. To address these, effective communication and regular training sessions for staff are essential, as well as implementing clear workflows and utilizing technology to streamline processes. Building a supportive team culture and setting measurable goals can also help ensure consistent performance and adaptation to industry changes.

What is the difference between Personal Lines Department Manager vs Personal Lines Underwriter?

AspectPersonal Lines Department ManagerPersonal Lines Underwriter
CredentialsInsurance licenses, management experienceInsurance licenses, underwriting certifications
Work EnvironmentSupervises team, manages department operationsEvaluates applications, assesses risk, makes underwriting decisions
Employer & Industry UsageCommon in insurance agencies and companiesFound within insurance companies and underwriting firms
Search & Comparison IntentManagement, leadership, department oversightRisk assessment, policy evaluation, underwriting process

The main difference is that the Personal Lines Department Manager oversees the entire personal lines department, focusing on team management and operations, while the Personal Lines Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require insurance licenses, but their responsibilities and focus areas differ significantly.

What job categories do people searching Personal Lines Department Manager jobs in Puerto Rico look for?

The top searched job categories for Personal Lines Department Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Personal Lines Department Manager jobs?

Cities in Puerto Rico with the most Personal Lines Department Manager job openings:

Personal Lines Department Manager jobs near you

Personal Lines Underwriter

AGC Consulting

San Juan, PR • On-site

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Job description

Antilles Insurance Company is a leading property and casualty insurer headquartered in Puerto Rico, regulated by the Oficina del Comisionado de Seguros (OCS). We serve both personal and commercial lines clients across the island, combining deep local expertise with a commitment to operational excellence and innovation.

Position Summary

We are seeking a detail-oriented and experienced Personal Lines Underwriter to join our underwriting team. This role is responsible for evaluating, pricing, and binding personal lines risks — primarily Personal Package Policies, HO6 and related endorsements — in compliance with company guidelines, OCS regulations, and sound underwriting principles.

Key Responsibilities

  • Review and underwrite new business submissions and renewals for personal lines accounts including personal package and HO6.
  • Analyze risk characteristics, property values, TIV, construction type, occupancy, and loss history to determine acceptability and pricing
  • Communicate underwriting decisions to brokers and agents in a timely and professional manner
  • Ensure compliance with OCS-mandated forms, rates, and filing requirements for personal lines products
  • Process policy endorsements, cancellations, and reinstatements accurately within system workflows
  • Collaborate with the production team to support broker relationships and agency pipeline development
  • Participate in workflow automation initiatives and contribute to process improvement efforts
  • Prepare reports and metrics for management review, including loss ratios, submission counts, and bind rates
  • Assist in the review and update of underwriting guidelines, SOPs, and authority matrices.

Qualifications

  • Bachelor's degree in Business Administration, Finance, Risk Management, or a related field
  • Minimum 2–4 years of personal lines underwriting experience in a P&C insurance environment
  • Working knowledge of Puerto Rico OCS regulatory framework preferred
  • Familiarity with personal lines policy forms (ISO HO3, HO6, DP forms) and coverage interpretation
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with policy administration systems a plus
  • Strong analytical skills with attention to detail and sound judgment in risk evaluation
  • Excellent written and verbal communication skills in Spanish and English
  • CPCU, CIC, or similar insurance designation is a plus but not required

What We Offer

  • Competitive salary commensurate with experience
  • Medical, dental, and vision benefits
  • Professional development and continuing education support
  • Collaborative team environment with exposure to both personal and commercial lines operations
  • Opportunity to contribute to a growing company undergoing exciting operational modernization


Equal Opportunity Employer