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Personal Lines Account Manager Jobs in Puerto Rico

Grainger Businesses

Account Manager

Catano, PR · On-site

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

Grainger Businesses

Account Manager

Catano, PR · Hybrid

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

Grainger Businesses

Account Manager

Catano, PR · Hybrid

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

Grainger Businesses

Account Manager - PR

Catano, PR · On-site

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

Grainger Businesses

Account Manager - PR

Catano, PR · Hybrid

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

Grainger Businesses

Account Manager - PR

Catano, PR · Hybrid

$42K - $71K/yr

The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory. You Will * * Develop and expand relationships across all levels within ...

RosadoToledo&

Account Supervisor

San Juan, PR · On-site

Overview Our Account Supervisor's mission is to lead the strategic and operational management of client accounts, helping solve business challenges while uncovering opportunities for growth, both for ...

Money Group, LLC

Publisher Account Executive

San Juan, PR · On-site

$80 - $100/hr

As the Publisher Account Executive, you are responsible for growing, optimizing, and finding new ... Manage day-to-day communication through email, Slack, and other communication tools with key ...

Money Group

Publisher Account Executive

San Juan, PR · On-site

$80 - $100/hr

As the Publisher Account Executive, you are responsible for growing, optimizing, and finding new ... Manage day-to-day communication through email, Slack, and other communication tools with key ...

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Personal Lines Account Manager information

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What are the most commonly searched types of Personal Lines Account jobs in Puerto Rico?

The most popular types of Personal Lines Account jobs in Puerto Rico are:

What are popular job titles related to Personal Lines Account Manager jobs in Puerto Rico?

For Personal Lines Account Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Personal Lines Account Manager jobs in Puerto Rico look for?

The top searched job categories for Personal Lines Account Manager jobs in Puerto Rico are:

Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Account Manager

Grainger Businesses

Catano, PR • On-site

$42K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Develop and expand relationships within assigned accounts, effectively selling Grainger's products, services, and solutions.

  • Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities.

  • Own and deliver against sales, margin, and growth targets for assigned accounts, and manage the overall customer relationship.

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

36th of 366 rated logistics

Job description

Work Location Type: Hybrid
Req Number 334460
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $42,900.00 - $71,500.00. This role is eligible for an incentive target of up to % or $ $14,000.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
The Account Manager is responsible for driving profitable sales growth within an assigned customer portfolio, by executing Grainger's value proposition through a consultative sales approach. This role develops and maintains long-term customer relationships, identifies growth opportunities, and leverages internal and external resources to deliver customer solutions, operational excellence, and business results. The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory.
You Will
    • Develop and expand relationships across all levels within assigned accounts, effectively selling Grainger's products, services, and value-added solutions.
    • Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities.
    • Owns and consistently delivers against sales, margin, and growth targets for assigned accounts.
    • Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans using tools such as Reports and Strategic Selling Plans.
    • Manage and track pipeline, activities, and performance using CRM and other sales enablement tools.
    • Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction.
    • Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet.
    • Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health.
    • Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction.
    • Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet.
    • Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health

You Have
  • Bachelor's Degree • Bachelor's degree preferred or equivalent professional experience.
  • 3+ years • 3-5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
  • Proficiency in Microsoft Office and CRM/sales management tools.
  • Fluent bilingual communication skills (English and Spanish), both verbal and written.
  • Proven ability to work independently with high energy, accountability, and results orientation.
  • Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders.
  • Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers.
  • Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support.
  • Self-motivated with strong organizational, time management, and problem-solving skills.
  • Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs.
  • Possess the technological capabilities and understanding to communicate in today's business environment
  • Valid Puerto Rico driver's license, reliable transportation and insurance required. Upon Hire required
  • Role requires approximately 80% field-based work and 20% administrative responsibilities, supporting operations across the Southwest Region of Puerto Rico.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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