Personal Lines Account Manager Jobs in Puerto Rico

Company Overview
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the East & West of USA, in addition to Canada, owning & operating +70 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico, Ontario, Oregon and Alaska. At EMF we look to live out our mission statement:
"Our mission is to create and foster an environment where everyone can enrich their life through fitness."
With more than 2,900 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing high-quality fitness experience in a welcoming, non-intimidatingenvironment, which it calls the Judgement Free Zone.
General Responsibilities:
Personal Trainers are responsible for delivering safe, professional, and personalized one-on-one training sessions thatprovide meaningful value and help members achieve their fitness goals. They create a welcoming and inclusive environment, build positive relationships through exceptional service, and educate members on proper exercisetechniques and safe training practices. Personal Trainers are expected to collaborate with members to deliver a high-quality experience that reflects the values and standards of Planet Fitness.

Duties & Responsibilities
Complimentary A&A (Assess & Activate):

• Make sure the member is eligible for this session since it's complimentary and can be used only once.
• Confirm appointment with members the day before.
• Do not take more than 2 members per appointment. Do not exceed the one (1) hour appointment.
• Complete the Assessment and Activation process according to members' needs and goals.
• Do not hand out a designed program to the members, this will be done if the member decides toproceed to PT.
• Promote Private Sessions as a follow-up tool.
• Demonstrate the complementary tools available in the Planet Fitness app, especially for members whochoose not to enroll in Personal Training. This reinforces that our goal is to support every member'sfitness journey, regardless of whether they participate in PT services.

Private Sessions (PT Sessions):

• Deliver personalized one-on-one training sessions focused on each member's goals, abilities, and overallsuccess.
• Conduct training sessions based on the member's Assess & Activate (A&A) results and the personalizedtraining program developed from those findings.
• Educate members on proper exercise technique, equipment usage, and safe training practices.
• Deliver an exceptional Personal Training experience that prioritizes member success, education, and
• relationship-building, encouraging continued participation through outstanding service rather than high-pressure sales.
• Ensure every interaction reflects EMF's Core Values while maintaining a safe, professional, andwelcoming training environment.
• Monitor member progress, adjust training programs as needed, and document all assessments, session notes, and progress within the designated software.

Floor:

• Educate members on following rules, approved dress code, cellphone usage (no texting or phone calls ingym area), large gym bags and gallons of water on the floor.
• Watch and correct members who are not following the JFZ philosophy, remember to leave memberalerts in member's account.
• Re-rack all weights and plates.
• Check for any damaged equipment or physical plant problems and report to Manager.
• Complete Daily Cleaning Task(s).
  • Check that floor is fully stocked, i.e. paper towels, hand sanitizers, disinfectants.
  • Bathroom checks (cleaning and restocking)
  • Level out empty treadmills.
  • Check all cup holders in equipment for trash and belongings.
  • Dust trash cans and empty trash bags as needed; push trash down to make more space.
  • Stock cooler with approved drinks; no outside drinks or food should be stored in cooler.

Front Desk:

• Greet members (Hi's and Bye's) - follow the 10/5 Rule. Learn members' names.
• Scan Barcode Key Tags for checking in, selling drinks and merchandise, and to confirm BCM Benefitsusage. Notify front desk staff if you check in a member with an alert. POS purchases; drink discount only to BCM Members' accounts.
• Take appointments - PT at PF Training.
• Always be friendly and pleasant - Smile.

Administrative:

• Design and maintain individualized training programs using only the EMF-approved training software.
• Complete all required data entry accurately and on time.
• Maintain accurate records of scheduled sessions, completed sessions, cancellations, and no-shows.
• Upload assessment notes for every session.
• Update session details within member profiles after each session.
• Assign member "homework" between sessions.
• Own personal performance and development by knowing individual KPIs and specific action items.

Qualifications/Requirements

• Trainer Certification and DRD Physical
• Aptitude License.
• Current CPR Certification required.
• Health Certificate
• Comfortable working a flexible rotating schedule
• A High School Diploma or Equivalent required
• Physical Requirements: Must be able to stand,walk, bend, and lift up to 50 lbs. frequently andup to 75 lbs. occasionally