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After Sales Manager Jobs in Puerto Rico (NOW HIRING)

PetSmart

Retail Operations Lead

Bayamon, PR · On-site

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart Careers

PR

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart Careers

PR

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart

Retail Operations Lead

Bayamon, PR · On-site

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart

Retail Operations Lead

Bayamon, PR

$12.25 - $15.25/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart

Retail Operations Lead

Bayamon, PR

$13 - $16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart Careers

PR

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

PetSmart Careers

PR

$13.66 - $19.16/hr

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ... Ensures pets are healthy to move to sales floor after quarantine period. Qualifications * 2+ years ...

Global Partners

Guest Service Supervisor

Vega Alta, PR · On-site

$16.50 - $19.50/hr

Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including ... Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months ...

Global Partners

Guest Service Supervisor

San German, PR

$15.51 - $18.51/hr

Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including ... Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months ...

Global Partners

Guest Service Supervisor

Rincon, PR

$16.50 - $19.50/hr

Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including ... Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months ...

Global Partners

Guest Service Supervisor

Mayaguez, PR · On-site

$16.60 - $19.81/hr

Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including ... Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months ...

Global Partners

Guest Service Supervisor

Gurabo, PR

$19.10 - $22.31/hr

Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including ... Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months ...

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Showing results 41-60

All JobsAfter Sales JobsAfter Sales Manager JobsAfter Sales Manager Jobs in Puerto Rico

After Sales Manager information

What does an after sales manager do?

An After Sales Manager is responsible for ensuring customer satisfaction after a product or service has been sold. They oversee teams that handle customer support, warranty claims, repairs, and maintenance services. Their main goal is to build long-term relationships with customers by resolving issues efficiently and improving the overall customer experience. After Sales Managers also analyze feedback to enhance products and services, and often work closely with sales and technical teams.

What are the key skills and qualifications needed to thrive as an after sales manager, and why are they important?

To thrive as an After Sales Manager, you need expertise in customer service, product knowledge, and sales management, often backed by a degree in business or a related field. Familiarity with CRM systems, warranty management software, and reporting tools is typically required, and relevant certifications in customer service or sales can be advantageous. Outstanding communication, problem-solving, and leadership abilities help you build strong client relationships and manage teams effectively. These skills ensure customer satisfaction, drive repeat business, and support organizational growth in competitive markets.

What are some common challenges an after sales manager faces, and how can they effectively address them?

After Sales Managers often encounter challenges such as managing customer expectations, coordinating timely service delivery, and ensuring consistent communication between customers and technical teams. To address these issues, it's important to establish clear processes for handling service requests, invest in ongoing team training, and leverage customer feedback to improve service quality. Building strong relationships with both internal teams and clients helps prevent misunderstandings and ensures a high level of customer satisfaction.

What is the difference between After Sales Manager vs Customer Service Manager?

AspectAfter Sales ManagerCustomer Service Manager
Primary FocusOverseeing post-sale support, warranty, and service processesManaging customer interactions, satisfaction, and support
Required CredentialsRelevant industry experience, technical knowledge, often certifications in service managementCustomer service experience, communication skills, sometimes certifications in customer relations
Work EnvironmentService centers, technical support teams, field serviceCall centers, retail stores, online support teams
Industry UsageCommon in manufacturing, automotive, electronicsWidespread across retail, hospitality, tech sectors

The After Sales Manager focuses on managing post-sale services, warranties, and technical support, ensuring customer satisfaction after purchase. In contrast, the Customer Service Manager handles overall customer interactions, support, and satisfaction during all phases of the customer journey. Both roles require strong communication skills but differ in technical expertise and scope of responsibilities.

What is an after sales manager?

An after sales manager oversees customer service and support after a product or service has been sold. They handle customer inquiries, resolve issues, and ensure customer satisfaction, often coordinating with sales, technical teams, and service departments to maintain positive relationships.

What are popular job titles related to After Sales Manager jobs in Puerto Rico?

For After Sales Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching After Sales Manager jobs in Puerto Rico look for?

The top searched job categories for After Sales Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for After Sales Manager jobs?

Cities in Puerto Rico with the most After Sales Manager job openings:

After Sales Manager jobs near you

Supplier Administrator

Toyota Motor Sales, U.S.A., Inc.

San Juan, PR • On-site

Full-time

Re-posted 6 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 875 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
Job Summary
TCPR requires an organized, detail-oriented, and innovative Supplier Management Administrator who oversees the sourcing, evaluation, selection, and onboarding of suppliers while supporting the execution and administration of contractual obligations. This role is responsible for ensuring adherence to service level expectations, quality standards, productivity targets, regulatory requirements, and compliance-related obligations. Through strong planning, customer focus, process management, and problem-solving capabilities, the incumbent ensures suppliers operate in alignment with TFS policies, procedures, governance standards, and applicable regulations.
The Supplier Management Administrator supports programs designed to monitor supplier compliance, performance, and business relationships, helping ensure third-party suppliers consistently deliver services that support TCPR business strategies and objectives. Working collaboratively across functions, this role leverages sound judgment, effective stakeholder management, and attention to detail to support Service Operations initiatives and achieve servicing goals.
Primary Job Accountabilities
1. Supplier Onboarding:
  • Develops and procures clear compliance expectations and Service Level Agreements, as well as appropriate and enforceable consequences for violating compliance related responsibilities.

  • Responsible for outlining and defining the Control Risk Assessment (Enterprise Compliance), which is annually collected, starting seven months after new supplier onboarding. Also, when a supplier becomes a tier 1 or 2 risk (consumer-facing risk). Standard unit of ongoing control measurement. Reviews various controls with answers shared with the Business Owners, InfoSec, and Business Continuity:

i. Company Profile
ii. Regulatory / Litigation
iii. Policy and Controls
iv. Audits, Remediation and Certifications
v. Personnel
vi. Compliance/Job Specific Training
vii. Process and Quality
viii. Privacy
ix. Subcontractors/4th Party Controls
x. Financial and Insurance
xi. Business Continuity
xii. Information Security
xiii. Information Security II (no SOC II Type 2)
  • Support the day-to-day execution of operational strategies across third-party servicing relationships for suppliers.

  • Follow up on business unit requests for potential servicing contracts and other supplier-related agreements.

2. Supplier Oversight
  • Executes supplier management routine for oversight of suppliers, which includes facilitating operational calls, quarterly business reviews, and coordinating periodic onsite visits to the supplier's locations.
  • Monitors supplier compliance with the contractual terms, conditions, and requirements.
  • Responsible for maintaining documentation regarding all management oversight activities with assigned suppliers (tracking of contract, insurance, and license cancellations deadlines).
  • Establishes and maintains oversight of contractual and supplemental performance metrics for assigned supplier programs.
  • Monitors, audits, and reconcile monthly invoices, partner expenses, and discrete financial transactions ensuing all invoices are supported, accurate, and compliant with contractual terms.
  • Follows up on both internal and external customers' business requests, in a time frame consistent with customer expectations. Oversees that deadlines are met by suppliers and business units for reports and assessments required under the program.

3. Ongoing Supplier Communications
  • Establishes and sustains a constructive partnership with supplier and TCPR internal teams that align with TCPR's business strategy
  • Holds suppliers accountable for incorporating compliance policies, procedures, and regulations into their day-to-day responsibilities
  • Maintains effective communication, execution, and monitoring of supplier adherence to the overall TFS compliance management program.

4. Support
Legal & Compliance
  • Draft monthly update of the program on the TCPR SFC MD Narrative Report.
  • Prepare slides of the program updates for the monthly ERMC.
  • Provide feedback and support to audit reports that may impact the supplier management program.
  • Support the drafting and updating of policies and procedures led by the Legal & Compliance Department.
  • Support responding to policies and procedures requests by business units.
  • Support other Legal & Compliance tasks, as needed.

TCPR General Support
  • Prepare and present necessary refresher training for business units upon any changes or reinforcement required to maintain the program under internal policies, and legal parameters.

Education
Required
  • Four-Year College Degree (BA or BS)

Experience
Required
  • 2-5 years of relevant / progressive work experience (in similar field and/or industry)

Licenses, Certifications & Specialized Skills
  • This position communicates daily with counterparts in Headquarters, thus the requirement to be fully bilingual and master the skill in both a written and oral way.
  • Good analytical, interpersonal, writing, attention to detail, problem solving, decision making, time management, research, and communications skills.
  • Ability to effectively work with new and changing situations, including new regulations.
  • Able to consolidate, compare, and decipher quantitative data quickly and accurately.
  • Team worker and change agent
  • Able to identify improvements in current TCPR methods and procedures.

Additional Comments, Including Unique Circumstances
  • Work schedule: Monday-Friday from 8:00 am to 5:00 pm. In some instances, working overtime and during holidays may be required.

Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.

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