Afni is a leading global customer service provider that's been around for more than 80 years. Key Role Responsibilities * Deliver world-class customer service by responding to inbound calls ...
Afni is a leading global customer service provider that's been around for more than 80 years. Key Role Responsibilities * Deliver world-class customer service by responding to inbound calls ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Vail, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Vail, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Marana, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Marana, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Customer Service Representative - Work at Home
$16.50 - $22.25/hr
Career Opportunities at Afni Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning ...
Customer Service Representative - Work at Home
$16.50 - $22.25/hr
Career Opportunities at Afni Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What can you expect from your work at Afni? This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution ...
Afni information
See salary details
$290K - $300K
0% of jobs
$300K - $310K
2% of jobs
$310K - $320K
3% of jobs
$320K - $330K
3% of jobs
$330K - $340K
6% of jobs
$340K - $350K
6% of jobs
$354.2K is the 25th percentile. Wages below this are outliers.
$350K - $360K
9% of jobs
$360K - $370K
16% of jobs
The median wage is $371.9K / yr.
$370K - $380K
19% of jobs
$384.6K is the 75th percentile. Wages above this are outliers.
$380K - $390K
21% of jobs
$390K - $400K
14% of jobs
$290K
$400K
How much do afni jobs pay per year?
As of Aug 24, 2026, the average yearly pay for afni in the United States is $393,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $400,000.00 and $400,000.00 per year, depending on experience, location, and employer.
What is Afni?
Afni is a U.S.-based business process outsourcing (BPO) company that provides customer engagement solutions for various industries, including telecommunications, healthcare, insurance, and financial services. The company specializes in contact center operations, customer care, collections, and receivables management. Afni employs customer service representatives, sales agents, and support staff to help clients improve customer experience and business outcomes. Working at Afni typically involves interacting with customers via phone, email, or chat to resolve issues, answer questions, and provide information.
What does a typical workday look like for an Afni Customer Service Representative?
As an Afni Customer Service Representative, your day primarily involves handling inbound and outbound calls to assist customers with their inquiries, resolve issues, and provide product or service information. You'll work within a team-oriented environment, using company tools and resources to document interactions and follow established protocols. Collaboration with supervisors and peers is common for training, coaching, and sharing best practices. The role requires adaptability, as you may encounter a variety of customer concerns and must be able to juggle multiple tasks while maintaining a positive attitude.
What are the key skills and qualifications needed to thrive as a Customer Service Representative at Afni, and why are they important?
To thrive as a Customer Service Representative at Afni, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, call center phone systems, and basic computer proficiency are typically required. Exceptional patience, active listening, and the ability to remain calm under pressure help individuals stand out in this role. These skills are crucial for delivering positive customer experiences, efficiently resolving issues, and supporting company reputation in a fast-paced service environment.
What is the difference between Afni vs Customer Service Representative?
| Aspect | Afni | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, remote options, corporate offices | Call centers, retail, remote options |
| Employer & Industry Usage | Outsourcing companies, BPO industry, client-specific roles | Various industries including retail, telecom, finance |
Afni is a company that employs customer service representatives, often in call centers or remote settings. The role of a Customer Service Representative is a general job title found across many industries. While both roles require similar skills and credentials, Afni specifically refers to the employer, whereas Customer Service Representative describes the job function. Understanding this distinction helps job seekers target roles effectively within the BPO and customer service sectors.
Can I apply in Afni without experience?
Afni typically hires entry-level customer service representatives who do not require prior experience. Basic communication skills, a positive attitude, and the ability to learn are often sufficient for application, and training is usually provided on the job.
What kind of jobs are at Afni?
Afni offers a variety of customer service and collections roles, including call center representatives, account specialists, and team leads. These jobs typically require strong communication skills, computer proficiency, and may involve working in a call center environment with scheduled shifts.
More about Afni jobs
What job categories do people searching Afni jobs look for?
The top searched job categories for Afni jobs are:
Inbound Customer Service Representative
Remote
Afni •
Strategic Planning Consulting Services • 5 - 10K employees5,001 - 10,000 employees
7.1
Based on 40 frontline employees who took The Breakroom Quiz
18th of 72 rated call and contact centers
Good employer
Paid breaks
Recommended by parents
Respectful managers
Good training
Other
Medical, Dental, Vision, PTO
Posted 21 days ago
Job description
Remote Customer Service Representative
What will I do as a Remote Customer Service Representative?
As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years.
Key Role Responsibilities
Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Key Qualifications
What will I do as a Remote Customer Service Representative?
As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years.
Key Role Responsibilities
- Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
- Process orders, update customer accounts, and ensure accurate records in internal systems.
- Multitask effectively between handling customer inquiries and navigating multiple systems.
- Strong attention to detail.
- Fully remote, work-from-home environment with paid training and ongoing professional development
- Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
- Full time hours. 40-hour work week
- Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important, and we'll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Key Qualifications
- Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
- Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
- Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
- Alabama
- Georgia
- North Carolina
- South Carolina
- Texas
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate - Less than 100 ms
- A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
About Afni
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
5,001 - 10,000 Employees
Headquarters location
Bloomington, IL, US
Year founded
1936
