Adult Day Program Manager Jobs in Springfield, MA

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

This role is responsible for driving strategy execution and financial performance for assigned programs by coordinating internal teams and external partners, including MGAs, TPAs, and key service providers. The position oversees all program management activities and collaborates crossfunctionally with underwriting, claims, actuarial, finance, IT, compliance, and other Arch partners to deliver strong, sustainable results.

Responsibilities and Accountabilities

This position is accountable for evaluating and ensuring execution of strategies and initiatives for assigned programs and financial results of such programs. Position will be responsible for coordinating activities of a team of internal and external resources that deliver superior program results. External resources include Program Administrators (MGA), Third Party Administrators (TPA) and other service providers (e.g., loss control firms). Arch resources include referral underwriters, claims, corporate underwriting, actuarial, finance, IT, compliance,product,and others as necessary. Responsibilities include all activities necessary to manage program and deliver superior financial results, including the following:

Planning:

• Work with the Sr. Program Manager to develop detailed annual financial budget that includes key revenue and profit metrics that will be measured against budget throughout the year.
• Leverage program metrics to identify trends, opportunities and vulnerabilities that will help inform program strategies.

Execution:

• Evaluate monthly datafeedsand resultsto identify outliers and trends that contradictor bolsterdocumented program strategies.
• Partner with the underwriting team to ensure alignment on strategies and identify deviations from documented program strategies.
• Engage Underwriting team to drive specific underwriting initiatives for program.

Measurement:

• Analyze key performance indicators for top line and bottom line on regular basis and assess versus budget expectations.
• Share analysis with Senior Program Manager and collaboratively develop plans to address opportunities or issues uncovered in analysis.

Partnering:

• Develop partnership with Program Administrators business to help drive business priorities.
• Maintain strong relationships with internal support groups to help drive business priorities.

Required Skills and Abilities

• Bachelor's degree in Finance, Economics, Business, Risk-management or a related field.
• 5 -10 years of property and casualty underwriting insurance industry experience.
• Programs experienceor related experiences in people management and/or interdisciplinary projectspreferred.

*Position offered will be dependent upon the individual candidate's qualifications.

#LI- Hybrid

#LI-AM3

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

Base salary of $100,000 - $180,000 + target bonus

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.