Adult Day Program Manager Jobs in Springfield, MA

Summary Description:

The Program Manager provides case management services and is responsible for the coordination and implementation of the appropriate programmatic designation for Harc Day Programs individuals who are assigned to his/her caseload. They are the primary liaison between Harc and funding agencies (Department of Developmental Services, local Boards of Education, Bureau of Rehabilitation Services), parents, and residential providers. The Program Manager is responsible for writing timely, comprehensive reports, attending scheduled individual planned meetings, completing all other necessary paperwork. Will provides direct care support with participants when needed.

Program Manager will directly supervise direct support staff during the daily functions of the program. Providing supports and direction as needed and working with the Assistant Director to correct performance deficits through training to insure active engagement with the individuals and to assist with adequately meeting the objective of the individual’s plans. Program Manager will be responsible for logistical functions, problem solving, and assume a supervisory role.

Essential Job Functions:

1. Support Harc in advancing its mission by supporting its community and governmental advocacy efforts; demonstrating individual care and respect in all interactions with people and supporting activities that promote Harc’s financial stability, including attending or otherwise supporting major fundraisers.

2. Coordinates and communicates the total program plan of individuals with intellectual disability assigned to caseload. Collects, organizes and analyzes information about participants through records, tests, interviews, and staff input in order to assess interests, aptitudes, manual skills, emotional maturity, social adaptation and other abilities. Assists participants with personal needs when necessary.

3. Coordinates the Individual Plan and assumes responsibility for monitoring implementation of Individual Plan and Action Plan. Attends individual meetings: provides programmatic input at yearly and scheduled meetings.

4. Completes and keeps current all necessary paperwork surrounding the individuals’ including but not limited to Individual Plans, Semi-Annual Progress Reports, WATER Safety Assessments and Protocols, DDS Emergency Fact Sheets, Harc’s Emergency Cards, Action Plans, Attendance records, and other correspondence. Writes reports as necessary: accumulates day program and behavioral data generated from a variety of sources including situational assessments, progress reports, behavioral plans, and staff input. Develops comprehensive Action Plans that includes individual objectives. Forwards completed reports to the appropriate funding agency representative following established timelines. Completes and maintains accurate and complete participant records: meets Harc’s and Medicaid reporting requirements. Provides follow-up and follow along services for caseload individuals’ discharged from program.

5. Directs and assists staff in planning, coordinating, and implementing comprehensive services and supports for individuals in Harc’s Day Programs.

6. Follows appropriate safety practices in Harc’s Day Programs: establishes a culture of safety for both staff and individuals.

7. Instructs staff in best practices in working with individuals with intellectual disability. Offers feedback directly support staff, Provides direct supervision to support staff based on the union contract and agency policy and procedures.

8. Perform logistical functions as needed such as but not limited to daily staffing assignments, individual daily attendance.

9. Will perform payroll functions, monitor staff time and attendance and supervise accordingly.

10. Provides counseling support to individuals as needed: counsel individuals to cope effectively with programmatic changes and social situations; make referrals to appropriate source when emotional counseling that is deemed necessary.

11. Follows established behavioral plans as necessary. Provides ancillary case management services: assists and supports participants in obtaining necessary services or makes a referral for other assistance, i.e., medical, financial, recreational, residential, or any information or service when needed.

12. Conducts and documents staff meetings.

13. In the event of inadequate staffing levels or job action must be available to assist with direct participant support.

14. Maintain up-to-date training commensurate with the position as well as participate in various professional development workshops, trainings, or webinars.

15. Regular attendance and punctuality with limited unscheduled absences is required.

Additional Job Functions:

1. Provides specialized training in various topic groups.

2. Chairs in-house committees as assigned.

3. Administers medication to persons unable to self-medicate per medication certification requirements.

Educational/Knowledge Requirements:

1. Knowledge typically associated with a Bachelors degree in a human service.

2. Experience in Special Education, Counseling and/or behavioral programming required. At least one-year minimum.

3. Competence in Microsoft Word and Excel for Windows and Ability to format and print documents.

4. Must have a valid Driver’s License.

5. Must have reliable transportation.

Physical Requirements:

1. Ability to lift 50 pounds.

2. Ability to bend, reach, stand, and pull.

3. Ability to keep participants safe including the use of emergency restraint if needed.

4. Ability to transfer an individual from a wheelchair to changing area following the individual’s specific protocol.

5. Ability to operate standard office equipment.

6. Ability to complete significant amounts of computer screen work and data entry without restriction.

Training Requirements:

Each position has specific training requirements and employees will be informed of those requirements and updates commensurate with their position. Recertification as required by DDS, CARF or Harc must be maintained. Failure to maintain current certifications may result in disciplinary action as described in the employee handbook.

Job Skills/Ability Requirements:

1. Ability to communicate clearly with both staff and participants.

2. Exhibit strong organizational abilities.

3. Ability to teach staff best practices.

4. Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

5. Ability to adapt to making generalizations, evaluations or decisions based on sensory or judgmental criteria.

6. Proficiency in correspondence and report writing.

Personality Traits:

1. Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

2. Ability to model a professional demeanor for colleagues and supervisees.

3. Ability to work well within the framework of a group decision making model.

4. Ability to monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.

5. Ability to analyze diverse problems and initiate solutions.

6. Ability to maintain professionalism and composure in a variety of situations including crises.

7. Ability to absorb training and apply knowledge to the solution of diverse problems.

8. Ability to adapt to performing a variety of duties often changing from one task to another of a different nature.

9. Demonstrates communication skills that reflect patience, clarity, and collegiality.

Compensation and Benefits:

• Competitive salary based on experience
• Comprehensive benefits including health, dental, and vision insurance
• 401(k) plan with a 9.5 percent contribution by Harc
• Generous paid time off
• Professional development opportunities
• Flexible work hours and partial remote work options