Overview:
Pinnacle Wound Management is a leading provider of advanced wound care services in post-acute and long-term care settings. We are seeking a reliable and organized
Administrative Assistant / Patient Care Coordinator to support our clinical and administrative operations. This position plays a key role in maintaining smooth communication between our patients, providers, and facilities while ensuring accurate documentation and efficient workflow.
Key Responsibilities:
- Answer and route incoming phone calls professionally and promptly.
- Perform patient registration and update demographic and insurance information.
- Verify insurance eligibility and coverage for patient services.
- Process and track medical supply orders as directed by the clinical team.
- Receive, sort, and distribute incoming mail; prepare and send outbound mail and packages.
- Manage incoming and outgoing faxes; ensure timely delivery to appropriate staff.
- Maintain organized electronic filing systems within shared company folders.
- Assist with document preparation, scanning, and uploading into EMR or shared systems.
- Provide administrative support to providers, billing, and operations teams as needed.
- Maintain confidentiality and compliance with HIPAA regulations at all times.
Qualifications:
- Previous experience in a medical office, healthcare administration, or related field preferred.
- Strong organizational skills with attention to detail and accuracy.
- Proficient with Microsoft Office and comfortable learning new software systems.
- Excellent communication and customer service skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Knowledge of insurance verification, patient registration, and medical documentation processes preferred.