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Acumen Agent Jobs (NOW HIRING)

ACUMEN LLC

Acumen Agent Supervisor - NJ

Hamilton, NJ · On-site

$65K - $70K/yr

At least one year of experience as an Acumen Agent. High school diploma, some college courses or a college degree preferred. Ability to communicate effectively both orally and in writing. Accuracy ...

ACUMEN LLC

Acumen Agent Supervisor - NJ

Hamilton, NJ · On-site

$65K - $70K/yr

At least one year of experience as an Acumen Agent. High school diploma, some college courses or a college degree preferred. Ability to communicate effectively both orally and in writing. Accuracy ...

ACUMEN LLC

Acumen Agent Supervisor - NJ

Hamilton, NJ · On-site

At least one year of experience as an Acumen Agent.High school diploma, some college courses or a college degree preferred.Ability to communicate effectively both orally and in writing.Accuracy and ...

ACUMEN LLC

Acumen Agent Supervisor - NJ

Hamilton, NJ · On-site

At least one year of experience as an Acumen Agent.High school diploma, some college courses or a college degree preferred.Ability to communicate effectively both orally and in writing.Accuracy and ...

Acumen

Acumen Client Services Agent - TX

Richardson, TX · Remote

$22/hr

Acumen Client Services Agent - TX Fully Remote Richardson, TX 75081 Overview Salary Range $22.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or ...

Acumen

Acumen Client Services Agent - MA

Boston, MA · On-site

$24 - $26/hr

Acumen Client Services Agent - MA Boston, MA 02210 Overview Salary Range $24.00 - $26.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or ...

Acumen

Acumen Client Services Agent - CA

San Diego, CA · On-site

$25/hr

Acumen Client Services Agent - CA San Diego, CA Overview Salary Range $25.00 - $25.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional ...

Acumen

Acumen Client Services Agent - ID

Boise, ID · On-site

$21/hr

Acumen Client Services Agent Boise, ID 83713 Overview Salary Range $21.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional Category ...

Acumen

Acumen Client Services Agent - CA

San Diego, CA

$25/hr

Acumen Client Services Agent - CA San Diego, CA Overview Salary Range $25.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional Category ...

Acumen

Acumen Client Services Agent - ID

Boise, ID

$21/hr

Acumen Client Services Agent Boise, ID Overview Salary Range $21.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional Category Admin ...

Acumen

Acumen Client Services Agent - CA

San Diego, CA

$25/hr

Acumen Client Services Agent - CA San Diego, CA Overview Salary Range $25.00 - $25.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional ...

Acumen

Acumen Client Services Agent - ID

Boise, ID · On-site

$21/hr

Acumen Client Services Agent Boise, ID 83713 Overview Salary Range $21.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or Occasional Category ...

Acumen

Acumen Client Services Agent - MA

Boston, MA

$24 - $26/hr

Acumen Client Services Agent - MA Boston, MA 02210 Overview Salary Range $24.00 - $26.00 Hourly Position Type Full Time Job Shift Days Education Level High School Travel Percentage Limited or ...

ACUMEN LLC

Acumen Client Services Agent - MA

Boston, MA · On-site

$24 - $26/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen

Acumen Client Services Agent - CA

Los Angeles, CA · Remote

$16.75 - $22.25/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

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Acumen Agent information

What are the key skills and qualifications needed to thrive as an Acumen Agent, and why are they important?

To thrive as an Acumen Agent, you generally need strong analytical skills, critical thinking, and a background in business or finance, often supported by a relevant degree or professional experience. Familiarity with data analysis tools, customer relationship management (CRM) systems, and industry-specific software is typically expected. Excellent communication, problem-solving abilities, and adaptability help distinguish top performers in this role. These skills enable Acumen Agents to deliver valuable insights, build client trust, and drive effective decision-making in complex business environments.

How does an Acumen Agent typically collaborate with other departments to achieve organizational goals?

As an Acumen Agent, collaboration with other departments is a critical part of the role. Agents frequently work alongside teams such as sales, marketing, and customer support to share insights and develop strategies that drive business growth. Open communication and regular meetings are common, ensuring that all stakeholders are aligned on objectives and progress. This cross-functional teamwork not only enhances problem-solving but also provides valuable opportunities for professional development and broadens your understanding of the organization as a whole.

What are Acumen Agents?

Acumen Agents are professionals who specialize in providing strategic insights, analysis, and solutions to help businesses make informed decisions. They often work in roles related to business intelligence, consulting, or data analysis, using their expertise to evaluate complex situations and offer recommendations. Acumen Agents may operate within various industries, including finance, technology, and management, and their work typically involves problem-solving, critical thinking, and effective communication. Their main goal is to help organizations navigate challenges and achieve their objectives efficiently.

What is the difference between Acumen Agent vs Customer Service Representative?

AspectAcumen AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in communication or salesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, online platforms, or in-office settingsCall centers, retail, or office environments
Industry UsageFinance, insurance, tech, and sales sectorsRetail, telecom, hospitality, and service industries
Common Search/ComparisonAcumen Agent vs Customer Service Representative

While both roles involve assisting customers, Acumen Agents often focus on specialized sales or technical support within specific industries, requiring particular certifications. Customer Service Representatives typically handle general inquiries and support across various sectors. The choice depends on the industry and the level of specialization needed.

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Acumen Agent jobs near you

Acumen Agent Supervisor - NJ

ACUMEN LLC

Hamilton, NJ • On-site

$65K - $70K/yr

Other

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Agents at Acumen embody the organizations mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. Agents are responsible for growing Acumens presence in the self-directed community within their state, supporting clients through their lifecycle with the organization, and ensuring contract compliance. The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team, providing training when needed and identifying and implementing process improvements for increased efficiency of day to day operations.
  • Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications and ensuring team works within contract guidelines.
  • Acts as a subject matter expert for all Enrollment, Budgeting, and Agent processes and ensures all processes are documented for training and continuous improvement purposes.
  • Monitors the accuracy of existing program fact sheets and recommends updates when errors are identified.
  • Processes assigned Agent tasks and monitors timely and thorough completion of tasks assigned to Agents.
  • Organizes and monitors the state-specific Maintenance work queue area for maximum team efficiency.
  • Monitors quality and efficiency of individual Agent work and addresses areas of quality improvement and inefficiency with Agents as needed.
  • Analyzes escalated issues and assists the team in developing proactive processes for efficient and effective resolution of future occurrences.
  • Identifies areas where individual or team training is needed and conveys this information as well as a proposed training plan to Executive Director.
  • Ensures teams accurate input of all relevant data and works to develop remediation and/or Corrective Action Plans as needed.
  • Ensures team conducts thorough and accurate research as needed.
  • Conducts quality checks on outbound and inbound communication, processes and maintenance and addresses issues as required.
  • Openly communicates process improvements and changes to the team.
  • Assists with the development and production of external communications as assigned.
  • Attends and participates in operational and company meetings as requested.
  • Willing to occasionally work other than typical work hours to meet high volume demands.
  • Monitors Agents work hours and performance.
  • Performs other work related activities as assigned.
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

MINIMUM QUALIFICATIONS At least two years of experience in customer service. At least one year of experience as an Acumen Agent. High school diploma, some college courses or a college degree preferred. Ability to communicate effectively both orally and in writing. Accuracy and the ability to handle responsibility with limited supervision. High standard of integrity. Ability to work well with numbers. Proficient with 10 key by touch. Demonstrates excellent organizational skills, attention to detail, time management skills, task oriented, good interpersonal skills, patience, perseverance, personal stress management and follow through skills. Ability to handle conflict and difficult customers. Ability to prioritize and handle multiple demands successfully. Must be able to plan for and meet multiple deadlines. Ability to use all office equipment. Knowledge of advanced computer skills to include Microsoft Word, and Excel. Experience working with dual monitors and multiple applications simultaneously.Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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