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Rica Agent Jobs (NOW HIRING)

24 Hours Group

Call Center Agent (Costa Rica)

$15.25 - $20.25/hr

Job Title Call Center Agent This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES:

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Rica Agent information

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$15.5K

$46.3K

$103.5K

How much do rica agent jobs pay per year?

As of Jul 8, 2026, the average yearly pay for rica agent in the United States is $46,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,500.00 and $54,000.00 per year, depending on experience, location, and employer.

What are some common challenges Rica Agents face when assisting customers with SIM card registration?

Rica Agents often encounter challenges such as verifying customer identification accurately, handling customers who may not have proper documentation, and managing high volumes during peak registration periods. Additionally, agents must stay updated on regulatory changes and ensure all data is captured securely and in compliance with privacy laws. Effective communication and patience are crucial, as agents frequently need to explain the registration process to customers unfamiliar with the requirements.

What are the key skills and qualifications needed to thrive as a RICA Agent, and why are they important?

To thrive as a RICA Agent, you need a good understanding of Know Your Customer (KYC) regulations, customer service principles, and basic literacy, often supported by a secondary education. Familiarity with SIM card registration systems, mobile devices, and data verification tools is typically required. Strong attention to detail, trustworthiness, and effective communication are critical soft skills in this role. These skills are vital to ensure legal compliance, accurate customer verification, and a smooth registration process, which helps prevent fraud and supports regulatory requirements.

What is the difference between Rica Agent vs Insurance Agent?

AspectRica AgentInsurance Agent
Required CredentialsRICA certification, licensingState licensing, certifications
Work EnvironmentReal estate agencies, property firmsInsurance companies, brokerages
Industry UsageReal estate transactions, property salesPolicy sales, risk management

Rica Agents primarily focus on real estate transactions and property sales, requiring RICA certification. Insurance Agents handle insurance policies, needing state licensing. While both roles involve client consultation and sales, their industries and certifications differ significantly, making each specialized in their respective fields.

What are RICA Agents?

RICA Agents are individuals or businesses authorized to register SIM cards in compliance with South Africa’s Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA). They verify customers' identities and personal details before activating SIM cards, helping to prevent fraud and promote security. RICA Agents typically work for mobile network providers or as independent agents, and must follow strict processes to ensure legal compliance.
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What job categories do people searching Rica Agent jobs look for? The top searched job categories for Rica Agent jobs are:
Rica Agent jobs near you
Infographic showing various Rica Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,349 per year, or $22.3 per hour.

Call Center Agent (Costa Rica)

24 Hours Group

Remote

$15.25 - $20.25/hr

Other

Posted 15 days ago

Job description

Job Title

Call Center Agent

Job Description

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of client and find solution to it. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: Remote Shift-based — in a Call Center that works 24/7. Pacific Time Zone Requirements Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com) Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough) Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.

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