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Act Call Center Jobs (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Act as a first-level escalation point for complex or sensitive customer and client contacts.

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How much do act call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for act call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Act Call Center agent?

To thrive as an ACT Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry platforms is usually required. Strong patience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These qualifications and skills are essential for delivering effective customer support, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

Which call center pays the most?

The highest-paying call center jobs are often in specialized roles such as technical support, sales, or management, with salaries varying based on experience, location, and industry. Generally, call centers in finance, technology, or healthcare sectors tend to offer higher compensation. Advanced skills, certifications, and performance-based incentives can also increase earning potential in call center positions.

What are some common challenges faced by Act Call Center agents and how can they be successfully managed?

ACT Call Center agents often encounter high call volumes, demanding customers, and the need to quickly adapt to new information or procedures. Successfully managing these challenges involves maintaining composure under pressure, utilizing active listening skills, and leveraging available training and resources. Team collaboration and regular feedback sessions also help agents improve performance and stay motivated, ensuring both customer satisfaction and personal growth within the role.

How to get hired in an act call center?

To get hired as an act call center agent, candidates should have strong communication skills, basic computer proficiency, and a customer service mindset. Employers often require a high school diploma or equivalent and may conduct interviews and skills assessments. Relevant experience or certifications in customer support can improve chances of employment.

What is an Act Call Center agent?

Act Call Center jobs involve handling inbound and outbound calls for customer service, sales, technical support, or other communication needs on behalf of a company or organization. Employees in these roles are responsible for assisting customers, resolving issues, providing information, and sometimes processing transactions. The work typically requires strong communication skills, problem-solving abilities, and proficiency with computer systems. Many call centers also offer remote work opportunities in addition to on-site positions.
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Act Call Center jobs near you
Infographic showing various Act Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Employee-Owned Healthcare Call Center Manager

ACT

Johnson City, TX • On-site

Full-time

Posted 9 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

66th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies (ACT) is seeking an experienced Call Center Operations Manager for our Johnson City, TN site. You will lead a team of 10–25 production staff focused on customer support and client-driven metrics, while driving quality and productivity. Reporting to the Sr. VP, Operations, you will oversee scheduling, coaching, performance appraisals, and escalation handling. This on-site role offers ESOP participation and strong benefits after 90 days. #J-18808-Ljbffr

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