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Acs Call Center Jobs (NOW HIRING)

City of New York

CENTER DEPUTY DIRECTOR

Bronx, NY · On-site

$90K - $100K/yr

... Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment ... ACS). -Monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures whether ...

City of New York

CENTER DEPUTY DIRECTOR

Bronx, NY

... Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment ... Services (ACS). - Monitor the Fair Hearing process; improve the Fair Hearing Win rate which ...

City of New York

CENTER DEPUTY DIRECTOR

Bronx, NY

... Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment ... Services (ACS). - Monitor the Fair Hearing process; improve the Fair Hearing Win rate which ...

VITAS Healthcare

Coordinator Senior Admissions

Miramar, FL · On-site

$17.50 - $24/hr

Supports ongoing development of all ACs in coordination with all Care Connection Center initiatives ... Two or more years related experience in medical terminology and/or in a call center environment

VITAS Healthcare

Coordinator Senior Admissions

Miramar, FL · On-site

$17.50 - $24/hr

Supports ongoing development of all ACs in coordination with all Care Connection Center initiatives ... Two or more years related experience in medical terminology and/or in a call center environment

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Acs Call Center information

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How much do acs call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for acs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are typical work shifts and scheduling expectations for positions at an ACS Call Center?

ACS Call Center positions often require flexibility, as shifts can include mornings, evenings, weekends, and holidays to accommodate customer needs. Schedules may be set in advance, but some centers operate 24/7, offering a variety of full-time and part-time options. Depending on the employer, you might work in a structured team setting or have opportunities for remote work. It's important to discuss scheduling preferences and availability with your recruiter during the application process.

What are the key skills and qualifications needed to thrive in the ACS Call Center position?

To excel in an ACS Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Outstanding customer service skills, patience, and the ability to manage stress will help you thrive in high-volume settings. These capabilities are vital for delivering excellent service, efficiently resolving customer issues, and contributing positively to team goals.

What is an ACS Call Center?

An ACS Call Center job involves handling inbound and outbound customer calls to provide support, resolve issues, or offer services. Agents may assist with account inquiries, technical support, billing questions, or sales. Strong communication skills, patience, and problem-solving abilities are essential. Training is typically provided to ensure employees understand company policies and procedures.

Is an ACS call center a high stress job?

Working as an ACS call center representative can be stressful due to high call volumes, customer interactions, and performance targets. Employees often need strong communication skills and patience to handle challenging situations effectively.
More about Acs Call Center jobs
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Acs Call Center jobs near you
Infographic showing various Acs Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center- Member Advisor II - Northeast Philadelphia

American Heritage Credit Union

Philadelphia, PA • On-site

$20.50 - $22.50/hr

Full-time

Retirement

Posted 15 days ago

Job description

American Heritage Credit Union, a $5+ billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include:Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.Act as a resource for the Member Advisors for questions and program support.Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.Provide feedback to Member Advisor Supervisor for coaching purposes.Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.Requirements Include:Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience.Must be flexible and available to work Contact Center hours of operation:Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.