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Acs Call Center Jobs (NOW HIRING)

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED * Training schedule is M-F 8-5 for the first 3 weeks * Holiday availability REQUIRED. * Must be ...

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How much do acs call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for acs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are typical work shifts and scheduling expectations for positions at an ACS Call Center?

ACS Call Center positions often require flexibility, as shifts can include mornings, evenings, weekends, and holidays to accommodate customer needs. Schedules may be set in advance, but some centers operate 24/7, offering a variety of full-time and part-time options. Depending on the employer, you might work in a structured team setting or have opportunities for remote work. It's important to discuss scheduling preferences and availability with your recruiter during the application process.

What are the key skills and qualifications needed to thrive in the ACS Call Center position?

To excel in an ACS Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Outstanding customer service skills, patience, and the ability to manage stress will help you thrive in high-volume settings. These capabilities are vital for delivering excellent service, efficiently resolving customer issues, and contributing positively to team goals.

What is an ACS Call Center?

An ACS Call Center job involves handling inbound and outbound customer calls to provide support, resolve issues, or offer services. Agents may assist with account inquiries, technical support, billing questions, or sales. Strong communication skills, patience, and problem-solving abilities are essential. Training is typically provided to ensure employees understand company policies and procedures.

Is an ACS call center a high stress job?

Working as an ACS call center representative can be stressful due to high call volumes, customer interactions, and performance targets. Employees often need strong communication skills and patience to handle challenging situations effectively.
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Acs Call Center jobs near you
Infographic showing various Acs Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative

ACS Industries, Inc.

New Berlin, WI • On-site

$15.75 - $21.25/hr

Full-time

Posted 27 days ago

Job description

ACS Group is a privately held company that designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry. ACS Group maintains an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses. These products are marketed under such recognizable brand names as AEC, Sterling, Cumberland, Wabash and Carver.
Manufacturing facilities are located in New Berlin, Wisconsin and Wabash, Indiana with a third facility located Suzhou, China to handle the needs of the Asian market. We are currently seeking a Customer Service Representative for our New Berlin, WI facility.
A successful candidate will be responsible for:
  • Fielding incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
  • Issuing Returned Material Authorizations and track RMA activity within the ACS facility as necessary
  • Conducting the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers' specific models
  • Using the company's Materials Resource Planning (MRP) system to generate quotes for every parts order
  • Following up on all open quotes to pursue potential parts sales, and recording reasons for unconverted quotes
  • Providing answers to simple technical questions from customers regarding ACS's products & parts
  • Using telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business
  • Providing departmental backup as required and support all department goals
  • Other duties as required

  • Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred
  • 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program
  • 1-3 years of experience processing parts orders and RMA's
  • Experience with reading and analyzing engineering bills of material
  • Experience with computer MRP/ERP programs
  • Experience working directly with customers
  • Experience developing and maintaining positive customer relationships

Apply