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Acf Technologies Jobs (NOW HIRING)

ACF Technologies, Inc.

IT Support Tier I

Asheville, NC · Remote

$18 - $21/hr

The Customer Care, IT Support Tier I will support external clients in their use of ACF's products; understand the client's business needs and improve client satisfaction with ACF's products. This is ...

ICF

Product Lead

Reston, VA

Work with CB, ACF Tech, program leadership, child welfare SMEs, reviewers, state users, helpdesk staff, and technical teams to identify needs, pain points, risks, and improvement opportunities.

ICF International, Inc.

Product Lead

Reston, VA · On-site

Work with CB, ACF Tech, program leadership, child welfare SMEs, reviewers, state users, helpdesk staff, and technical teams to identify needs, pain points, risks, and improvement opportunities.

ACF

Marketing & Content Coordinator

Tampa, FL · On-site

... technologies, and provide suggestions for adoption where appropriate - Obtain and utilize images ... ACF vision and mission statements - Assists with the following marketing functions: Create and ...

ACF, Inc.

Marketing & Content Coordinator

Tampa, FL · On-site

... technologies, and provide suggestions for adoption where appropriate - Obtain and utilize images ... ACF vision and mission statements - Assists with the following marketing functions: * Create and ...

BLH Technologies

Be Seen First

Senior Technical Assistance & Program Improvement Manager

Rockville, MD · On-site

$135K - $145K/yr

Position Summary BLH Technologies is seeking an experienced Senior Technical Assistance & Program ... S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF)

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Acf Technologies information

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$36.5K

$89.8K

$140K

How much do acf technologies jobs pay per year?

As of Aug 25, 2026, the average yearly pay for acf technologies in the United States is $89,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is an ACF Technologies job?

An ACF Technologies job typically involves working with customer experience and process automation solutions, focusing on industries such as healthcare, banking, and government services. Roles can range from software development and technical support to project management and sales. Employees at ACF Technologies help companies enhance customer interactions through appointment scheduling, queue management, and artificial intelligence-driven solutions. The work environment is often dynamic, requiring problem-solving skills and a strong understanding of customer needs.

What does a typical workday look like for someone in a technical role at ACF Technologies?

A typical day for a technical professional at ACF Technologies involves collaborating with internal teams to design, implement, and support customer experience solutions for clients across various industries. You’ll often participate in meetings to discuss project requirements, troubleshoot technical issues, and ensure the timely delivery of customized technological solutions. The work environment is fast-paced and client-focused, offering frequent opportunities for teamwork, innovation, and professional development. You may interact directly with clients to gather feedback and make adjustments, making adaptability and strong communication essential for success in this role.

What are the key skills and qualifications needed to thrive in the ACF Technologies position, and why are they important?

To excel in a role at ACF Technologies—such as a Solutions Engineer, Project Manager, or Software Developer—you need a strong background in software development, project management, and customer experience solutions, typically supported by a relevant degree or equivalent experience. Familiarity with CRM and queue management platforms, cloud-based solutions, and certifications like PMP or Agile methodologies are often required. Excellent problem-solving, communication, and client relationship management skills are highly valued to ensure successful project delivery and positive client interactions. These abilities are crucial for driving technology projects that enhance client operations and customer satisfaction.

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Acf Technologies jobs near you
Infographic showing various Acf Technologies job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $89,782 per year, or $43.2 per hour.

IT Support Tier I

ACF Technologies, Inc.

Asheville, NC • Remote

$18 - $21/hr

Full-time

Re-posted 7 days ago

Job description

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products; understand the client’s business needs and improve client satisfaction with ACF’s products. This is a high-profile position where client satisfaction and maintaining ACF’s high-quality standards are a priority.
This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions.
Essential Duties and Responsibilities:
Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise in all ACF products.
Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation.
Document known issues/fixes/workarounds in knowledgebase articles.
Maintain customer database by logging all support calls.
Provide on-call coverage in a rotation.
Job Requirements amp; Skills:
BS in Computer Science, Information Systems or a technically related field or equivalent related work experience in a multi-site software services environment.
Working knowledge of Microsoft Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (Cisco, Bay, Netgear, etc.) network security, etc.
An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE.
Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects.
Experience configuring, setting up, and debugging PC-based and Web-based systems.
Understanding of SQL/Scripting/Reporting SQL Server Reporting Services.
Preferred Certifications: Security + and Cloud +
Help Desk experience preferred.
Exhibit "Customer Success" behavior
Experience with NetSuite helpdesk software preferred
Software as a service (SaaS) experience
Requires reading; math; conducting research via customer-oriented questions; documenting feedback and coordinating with others to accomplish results.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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