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Acd Technician Jobs (NOW HIRING)

Aegis Living

Associate Care Director (WA)

Seattle, WA · On-site

$26 - $27/hr

The Associate Care Director (ACD) is an integral member of the health care team. Under the general ... Technician with nurse delegation in Senior Living * Commitment to high quality standards for ...

Aegis Living

Associate Care Director (WA)

Seattle, WA

$27/hr

The Associate Care Director (ACD) is an integral member of the health care team. Under the general ... Technician with nurse delegation in Senior Living * Commitment to high quality standards for ...

Aegis Living

Associate Care Director

Bellevue, WA · On-site

$27.50/hr

The Associate Care Director (ACD) is an integral member of the health care team. Under the general ... Technician with nurse delegation in Senior Living * Commitment to high quality standards for ...

Crown World

Technical Advisor I

Irvine, CA · On-site

$22 - $24/hr

Communicates with customers, colleagues, dental technicians and managers in a prompt articulate ... Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or ...

Zones

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery ...

Nikkiso Co.

Program Accountant

Santa Ana, CA · On-site

$70K - $90K/yr

Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to ... All safety related training is provided and tracked by the EH&S Technician * Job specific training ...

Nikkiso Co.

$70K - $90K/yr

Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to ... All safety related training is provided and tracked by the EH&S Technician * Job specific training ...

Nikkiso Cryogenic Industries

$70K - $90K/yr

Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to ... All safety related training is provided and tracked by the EH&S Technician * Job specific training ...

Nikkiso

Program Accountant

Santa Ana, CA · On-site

$70K - $90K/yr

Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to ... All safety related training is provided and tracked by the EH&S Technician * Job specific training ...

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Acd Technician information

See salary details

$11

$21

$31

How much do acd technician jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for acd technician in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is an ACD technician?

ACD Technicians, or Automatic Call Distributor Technicians, are professionals responsible for installing, maintaining, and troubleshooting ACD systems used in call centers and customer service environments. These systems route incoming calls to the appropriate agents or departments based on predefined criteria. ACD Technicians ensure that the technology operates smoothly, update configurations as needed, and resolve any technical issues that may arise to maintain optimal communication flow. Their work is essential for efficient customer service operations.

What skills and qualifications are needed to thrive as an ACD technician?

To thrive as an ACD Technician, you need a solid understanding of telecommunications systems, troubleshooting, and electronics, typically supported by relevant technical certifications or an associate degree. Familiarity with Automatic Call Distributor (ACD) systems, networking tools, and diagnostic software is commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills help technicians efficiently resolve issues and collaborate with team members. These skills are essential to ensure reliable call center operations and minimize downtime, directly impacting customer experience and business productivity.

What are common challenges an ACD technician may encounter when maintaining automatic call distribution systems?

A common challenge for ACD Technicians is troubleshooting complex routing issues that may disrupt call flow or negatively impact customer service. Technicians often work under time pressure to quickly identify and resolve hardware or software faults, which may involve collaborating with network engineers and support teams. Additionally, ACD Technicians must stay current with evolving telephony technologies and system updates to maintain optimal system performance and security. Adaptability and strong problem-solving skills are key to overcoming these challenges and ensuring seamless operations.

What is the difference between Acd Technician vs Network Technician?

AspectAcd TechnicianNetwork Technician
CertificationsCCNA, ACD-specific trainingCCNA, Network+
Work EnvironmentCall centers, customer service systemsIT departments, networking infrastructure
Industry UsageTelecommunications, customer supportIT, telecommunications, enterprise networks

While both Acd Technicians and Network Technicians work within telecommunications and IT environments, Acd Technicians focus on installing and maintaining Automated Call Distribution systems used in call centers. Network Technicians primarily handle network infrastructure, including routers, switches, and network security. The roles overlap in certifications and industry usage, but their core responsibilities differ based on the systems they support.

What states have the most Acd Technician jobs?

States with the most job openings for Acd Technician jobs include:

What are popular job titles related to Acd Technician jobs?

For Acd Technician jobs, the most frequently searched job titles are:

Associate Care Director (WA)

Seattle, WA • On-site

Aegis Living
Health Care and Social Assistance • 1 - 5K employees
Learn more about Aegis Livingexternal

$26 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Aegis Living rating

5.6

Company rating: 5.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Overview
Associate Care Director
Are you a Caregiver that is looking for a leadership role?
Aegis Living Laurelhurst is looking for an Associate Care Director to provide quality care to our elderly residents and leadership to our care staff. The Associate Care Director (ACD) is an integral member of the health care team. Under the general direction of the Care Director, the ACD assists with the implementation of all care (ADLs) functions and medication passes in AL and LN communities as well supporting scheduling of care staff to ensure safe resident care.
Schedule: Sunday-Thursday, AM shift (6am-2pm)
What We Offer:
  • Tuition Assistance Program
  • Vacation + Sick Pay +Appreciation Days
  • Flexible Schedules
  • Medical/ Dental/ Vision
  • Defined Growth Opportunities
  • 401K
  • Ongoing Training Programs to Advance Your Career in Healthcare (Up to 100+ hours of training in the 1st year)

Responsibilities
What You Will Do:
  • Schedule all community care staff
  • Find coverage for care staff call-outs
  • Manage care related forms and report staff overtime
  • Work direct personal care shifts as directed by the Care Director
  • Assist in training of care staff
  • Participate in management of staff
  • Opportunity for growth to Care Director

Qualifications
Who You Are:
  • Active CNA or HCA license required
  • 1+ years of experience in caregiving for elderly patients or residents
  • 1+ year of experience as a Medication Technician with nurse delegation in Senior Living
  • Commitment to high quality standards for resident care
  • Strong organization and time management skills
  • Skilled at building positive relationships with residents and other care team members.
  • Strong computer skills.
  • Skilled at working with teams and effective communication techniques (oral and written).
  • Skilled at building positive relationships with residents and families.
  • Ability to maintain resident confidentiality.
  • Must be willing to take 2-step TB test

Who We Are:
  • Aegis Living is a national leader in retirement, assisted living and memory care; providing the finest in senior lifestyle emphasizing health, quality of life, well-being, and community.

What Next?
  • Apply ONLINE OR Come visit us today
  • Address: 3200 NE 45th St, Seattle, WA 98105

Min Salary
USD $26.00/Hr.
Max Salary
USD $27.00/Hr.

What Aegis Living employees say

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