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Acd Technician Jobs (NOW HIRING)

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Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house ... ACD) Experience working in an Enterprise Level Help Desk environment Education: 2 year college ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Administer Call Center ACD system configuration. * Assist in the delivery of training sessions for ... Experience as an IT Technician, preferably in a call center or similar environment. Skills and ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Call Center IT Technician Department: Call Center Employment Type: Full Time Location: Milan, IL ... Administer Call Center ACD system configuration. * Assist in the delivery of training sessions for ...

Group O

Call Center IT Technician

Milan, IL · On-site

Group O is seeking a Call Center IT Technician to support their customer service operations. The ... Call Center ACD system configuration. • Assist in the delivery of training sessions for call ...

Cynet Systems

Customer Services Professional

Irving, TX · On-site

$15 - $18/hr

ACD knowledge helpful. * Strong verbal and written communication skills to effectively communicate ... Contacts and dispatches on-call service technicians during after hours only. * Generates ...

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Acd Technician information

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How much do acd technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for acd technician in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is an ACD technician?

ACD Technicians, or Automatic Call Distributor Technicians, are professionals responsible for installing, maintaining, and troubleshooting ACD systems used in call centers and customer service environments. These systems route incoming calls to the appropriate agents or departments based on predefined criteria. ACD Technicians ensure that the technology operates smoothly, update configurations as needed, and resolve any technical issues that may arise to maintain optimal communication flow. Their work is essential for efficient customer service operations.

What skills and qualifications are needed to thrive as an ACD technician?

To thrive as an ACD Technician, you need a solid understanding of telecommunications systems, troubleshooting, and electronics, typically supported by relevant technical certifications or an associate degree. Familiarity with Automatic Call Distributor (ACD) systems, networking tools, and diagnostic software is commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills help technicians efficiently resolve issues and collaborate with team members. These skills are essential to ensure reliable call center operations and minimize downtime, directly impacting customer experience and business productivity.

What are common challenges an ACD technician may encounter when maintaining automatic call distribution systems?

A common challenge for ACD Technicians is troubleshooting complex routing issues that may disrupt call flow or negatively impact customer service. Technicians often work under time pressure to quickly identify and resolve hardware or software faults, which may involve collaborating with network engineers and support teams. Additionally, ACD Technicians must stay current with evolving telephony technologies and system updates to maintain optimal system performance and security. Adaptability and strong problem-solving skills are key to overcoming these challenges and ensuring seamless operations.

What is the difference between Acd Technician vs Network Technician?

AspectAcd TechnicianNetwork Technician
CertificationsCCNA, ACD-specific trainingCCNA, Network+
Work EnvironmentCall centers, customer service systemsIT departments, networking infrastructure
Industry UsageTelecommunications, customer supportIT, telecommunications, enterprise networks

While both Acd Technicians and Network Technicians work within telecommunications and IT environments, Acd Technicians focus on installing and maintaining Automated Call Distribution systems used in call centers. Network Technicians primarily handle network infrastructure, including routers, switches, and network security. The roles overlap in certifications and industry usage, but their core responsibilities differ based on the systems they support.

What states have the most Acd Technician jobs?

States with the most job openings for Acd Technician jobs include:

What are popular job titles related to Acd Technician jobs?

For Acd Technician jobs, the most frequently searched job titles are:

Operations Technician in Winter Park, FL

Winter Park, FL • On-site

E*Pro, Inc.
See more jobs at E*Pro, Inc.external

Contractor

Re-posted 22 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website: www.eprocorp.com

We have been retained for providing recruiting assistance, for Direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

E* Pro, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status

Job Description

Installs and provisions Metro Ethernet services in the network on various routers and switches.
Works on ACD system taking calls from technicians in the field and central offices for new switch turn-ups and activations.
Works on ACD system taking calls from customers on new turn-up activities.
Takes ACD and direct calls from internal customer support centers around order status and issues.
Solves new turn-up issues by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.
Resolves complex network problems involving power, network hardware and/or software.
Uses software and hardware tools to identify and diagnose network status and issues.
This is a fast paced job where multitasking is required with an ability to prioritize tasks.
Problem-solves and uses organizational skills to meet critical management and customer demands measured by key performance indicators.

Qualifications

Basic Qualifications:
Strong communication (oral and written) skills
Ethernet LAN/WAN Network knowledge
Proficient in various software applications i.e. Microsoft office
Strong customer service, multi-tasking, and problem solving skills
Ability to work in a stressful, fast paced, team-oriented environment

**** Cisco CCNA certification preferred, but not required****

Additional Information

All your information will be kept confidential according to EEO guidelines.

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