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Acd Support Specialist Jobs (NOW HIRING)

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97K - $119K/yr

This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

Mwe

Technology Support Specialist

Miami, FL

The Technology Support Specialist provides customers with desk-side technology support. This ... Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology ...

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing ...

Mwe

Technology Support Specialist

Washington, DC

$87K - $110K/yr

The Technology Support Specialist provides customers with desk-side technology support. This ... Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology ...

Georgia

IT Support Specialist

Atlanta, GA · On-site

$41K - $54K/yr

Job Title: IT Support Specialist Agency: Department of Early Care and Learning Job Requisition ID ... Managing day to day delivery of Services (VOIP, ACD, Carrier Network, Technology partners) to ...

ACD Connect

Full Time Support Specialist - NY

New York, NY · On-site

$21 - $23/hr

We're a team that values empathy, accountability, and smart problem-solving, and we're looking for Customer Support Specialists who bring those qualities to every interaction. If you're someone who ...

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Acd Support Specialist information

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How much do acd support specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for acd support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is an ACD Support Specialist?

ACD Support Specialists are professionals who manage and support Automatic Call Distribution (ACD) systems within organizations, typically in call centers or customer service environments. Their responsibilities include configuring, maintaining, and troubleshooting the ACD system to ensure efficient routing of calls to the appropriate agents. They may also analyze call flow data, implement updates, and provide technical support to ensure optimal performance and customer service. These specialists often work closely with IT and operations teams to align the system with business needs.

What are the key skills and qualifications needed to thrive as an ACD Support Specialist?

To thrive as an ACD Support Specialist, you need a solid understanding of call center operations, troubleshooting skills, and experience with telephony or Automatic Call Distribution (ACD) systems, often supported by a relevant IT or computer science background. Familiarity with ACD platforms (like Cisco, Avaya, or Genesys), ticketing systems, and possible certifications in relevant technologies are typically required. Strong problem-solving abilities, effective communication, and patience are crucial soft skills for addressing user issues and collaborating with team members. These competencies ensure efficient resolution of technical problems, minimize downtime, and maintain high levels of customer service in call center environments.

How does an ACD Support Specialist typically interact with other departments to resolve technical issues?

As an ACD Support Specialist, collaboration with other departments—such as IT, network engineering, and customer service—is a key part of the role. When complex technical issues arise, you’ll often coordinate with these teams to troubleshoot system problems, implement updates, or escalate service interruptions. Effective communication and documentation are essential to ensure a seamless handoff and efficient problem resolution. This cross-departmental interaction not only helps resolve issues faster but also offers opportunities to learn from different experts and expand your technical knowledge.

What is the difference between Acd Support Specialist vs Customer Support Specialist?

AspectAcd Support SpecialistCustomer Support Specialist
Required CredentialsTechnical certifications, knowledge of ACD systemsCustomer service skills, basic technical knowledge
Work EnvironmentCall centers, technical support teamsCustomer service departments, call centers
Employer & IndustryTelecommunications, IT servicesRetail, finance, healthcare
Common Search & ComparisonYesYes

The Acd Support Specialist primarily focuses on managing and troubleshooting Automatic Call Distribution systems within technical environments, requiring specialized certifications. In contrast, a Customer Support Specialist handles general customer inquiries across various industries, emphasizing communication skills. While both roles involve call center work, the Acd Support Specialist's role is more technical, whereas the Customer Support Specialist's role is broader in customer service.

What are popular job titles related to Acd Support Specialist jobs?

For Acd Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Acd Support Specialist job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 7% Part Time, and 13% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

IT Manager

Middleton, WI • Hybrid

ACD Distribution
Wholesale • 51 - 200 employees
Learn more about ACD Distributionexternal

$97K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Company Description

Since 1993, ACD has been a leader in providing a distribution channel for over 350 vendors and manufacturers, as well as over 3,000 customers. With a high level of vendor and customer satisfaction, we have enjoyed a steady increase in sales over the years. We offer competitive salaries, medical, dental, vision, company-paid life and disability insurance, Earned Time Off, 401k, employee discount, and room for advancement. Join our team and help us "deliver fun"!

Job Description

The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

Overall Responsibilities:

  • Administer, maintain, and support the following systems:
    • The Windows server infrastructure
    • Sage X3 ERP system and related integration, automation, and reporting systems
    • ACD's Magento-based e-commerce site and the integration Sage X3
    • Windows desktops including Microsoft Office 365
    • Hybrid Exchange/365 email system
    • Mitel VOIP system
  • Maintain various support contracts, internet domain renewals, and systems licenses.
  • Provide guidance and research on projects as directed.
  • Attend meetings and work with other departments to move projects forward.
Qualifications
  • A minimum of five years in an IT leadership role.
  • A minimum of three years supporting an ERP system, preferably Sage X3
  • Experience administering:
    • Server hardware and management software, RAID and NAS systems.
    • Windows Server 2012 R2 - 2016, including Hyper-V, Active Directory, and Group Policy
    • Microsoft SQL Server 2012 or higher, including T-SQL queries, stored procedures, and performance tuning
    • Microsoft Exchange 365 Hybrid
    • Microsoft Office 2016 or higher
    • Cisco routers, VPN, and managed switches
    • Mitel or other VOIP system
  • Some development experience in ASP.Net and VB.Net a plus
  • Experience with EDI a plus
Additional Information

To Apply: e-mail your resume and salary requirements or call 608-203-9914. Join our team and help us "deliver fun"!

ACD will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, or other characteristics protected by law.

Job Type: Full-time - Exempt

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