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Account Manager Jobs in Cornwall, ON (NOW HIRING)

Td

Account Manager, Small Business

Coteau-du-lac, QC · On-site

CA$98/hr

Account Manager, Small Business (Territory: Cote Vert, Vaudreuil, Coteau du Lac and Ile Perrot ) Department Overview: Small Business Banking is a dynamic division within the Business Banking ...

NFP Corp

Sr. Account Manager, Group Retirement

Hamilton, ON · On-site

CA$85K - CA$100K/yr

About the Role We are seeking a Senior Account Manager to join our Group Retirement team as a key contributor. The successful candidate will manage a dedicated portfolio of retirement plan clients ...

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Account Manager information

What does an account manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What does an account manager do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What are the key skills and qualifications needed to thrive as an account manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What are some common challenges account managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often required.
More about Account Manager jobs

What are the most commonly searched types of Account jobs in Cornwall, ON?

The most popular types of Account jobs in Cornwall, ON are:

What job categories do people searching Account Manager jobs in Cornwall, ON look for?

The top searched job categories for Account Manager jobs in Cornwall, ON are:

What cities near Cornwall, ON are hiring for Account Manager jobs?

Cities near Cornwall, ON with the most Account Manager job openings:

Account Manager jobs near you
Infographic showing various Account Manager job openings in Cornwall, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Account Manager, Commercial Services

Careers | FirstOntario Credit Union

Hamilton, ON • Hybrid

CA$81K - CA$111K/yr

Full-time

Medical, Retirement

Re-posted 20 days ago

Job description

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
  • Enhanced mental health benefits through SunLife and TELUS Health
  • Exclusive banking benefits
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Flex-work environment
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program

Job Overview

The Account Manager, Commercial Services is accountable for delivering unforgettable service to existing and new Business Members while embedding FirstOntario Business into the community to become the business lender of choice. The Account Manager, Commercial Services is also responsible for supporting FirstOntario Credit Union's strategic goals by achieving sales targets in loans, mortgages, deposits, and fees with the objective of driving business.

Role

In the role, you will...

  • Be a trusted advisor to your members and provide credible advice through dedicated support and service that leads to increase Share of Wallet targets
  • Be responsible for the underwriting, management and administration of commercial loans within your portfolio
  • Oversee the sourcing, credit write-up, underwriting and review of Commercial credit files, while ensuring risk mitigating strategies including audit are implemented
  • Proactively manage your credit portfolio reviews such that they are completed in advance of their annual expiry dates, which may include but is not limited to tracking, pursuing and analyzing annual reporting requirements from each Member in a timely manner
  • Identify areas of opportunity within sales targets in a timely manner and implement action plans
  • Make solid credit recommendations to supporting departments including but not limited to the: Credit Department, Management Credit Committee and occasionally to the Board to support business objectives and provide full service to our members
  • Take action on a disciplined sales/service plan and processes including effectively using campaigns developed by business partners to achieve annual financial targets
  • Proactively build your network while using effective prospecting strategies to attract new business opportunities
  • Always be "in the know" regarding local market activities and our competitive position relative to other financial institutions
  • Be actively involved in the local business community by joining various local business associations and attending/representing FirstOntario at special business events
  • Develop and implement a plan to keep 3rd Party Generated Business on the books and consolidate other products
  • Truly believe in our products and services and be able to communicate to business members and future business members how we can improve their financial lives
  • Openly share your knowledge with the team to help them grow and excel
  • Consider health & safety as a primary concern to ensure the overall well-being of self and others
  • Perform other duties as required

Required Skills

Within your skills and qualifications, you will...

  • Have a post-secondary diploma or degree in Business Administration, Commerce and/or Economics or the equivalent of industry experience
  • Have a strong business acumen from your four to six (4-8) years' tenure in Business/Commercial banking or experience from other Member facing and/or Credit adjudication roles
  • Have three to five plus (3 - 5+) years of experience in Commercial Real Estate underwriting; Development and Construction underwriting considered an asset
  • Have sales/business development experience in the Commercial banking industry
  • Relish in the opportunity meet new people, develop meaningful business relationships and leveraging valuable centres of influence within the community
  • Stay abreast of all credit and investment product and services and stay current on our processes
  • Have sound experience with day to day banking policies and procedures
  • Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality
  • Demonstrate your sales management skills in setting and monitoring sales targets, plans, pipelines and activities
  • Enjoy a challenge in all that you do and be resourceful in the way you find solutions
  • Be quick to respond to requests for service from all of your clients
  • Be more than approachable with your superior interpersonal, communication and presentation skills
  • Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
  • Be willing to work flexible hours including evenings and weekends as the job demands and travel to meet your member's needs
  • Embrace the philosophy of lifelong learning

This role is hybrid in Hamilton, ON.

This posting is for an existing vacancy.

Salary Range: $81,110 to $111,527 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

#FOSJ

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