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Account Manager Sme Jobs (NOW HIRING)

Relativity

Senior Technical Account Manager

Houston, TX · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Wilmington, DE · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Boise, ID · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Newark, NJ · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Denver, CO · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Seattle, WA · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Chicago, IL · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Phoenix, AZ · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Portland, OR · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Charlotte, NC · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Milwaukee, WI · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Huntsville, AL · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Detroit, MI · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

Relativity

Senior Technical Account Manager

Bridgeport, CT · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM ... In the role of an SME, work collaboratively with cross-functional teams to enhance the product and ...

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All JobsAccount Manager Sme Jobs

Account Manager Sme information

See salary details

$29.5K

$65.8K

$106K

How much do account manager sme jobs pay per year?

As of Jun 10, 2026, the average yearly pay for account manager sme in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Manager SME, and why are they important?

To thrive as an Account Manager SME, you need strong sales acumen, relationship-building skills, and a solid understanding of business operations, often supported by a degree in business or related fields. Experience with CRM platforms like Salesforce, proficiency in Microsoft Office, and familiarity with sales analytics tools are typically required. Outstanding communication, negotiation, and problem-solving abilities help you stand out in managing client expectations and fostering long-term partnerships. These skills are crucial for driving revenue growth, retaining clients, and ensuring customer satisfaction in a competitive SME market.

What is the difference between Account Manager Sme vs Customer Success Manager?

AspectAccount Manager SmeCustomer Success Manager
CredentialsRelevant sales or industry certifications, CRM experienceCustomer service, communication, and relationship management skills
Work EnvironmentSales-focused, client-facing, often in B2B settingsClient retention, onboarding, and ongoing support roles
Employer & Industry UsageUsed across tech, finance, and service industriesCommon in SaaS, tech, and subscription-based companies
Search & Comparison IntentFocus on sales, account growth, and client relationshipsFocus on client satisfaction, retention, and success metrics

While both roles involve client interaction, an Account Manager Sme primarily focuses on sales, account growth, and maintaining client relationships. In contrast, a Customer Success Manager emphasizes client retention, satisfaction, and ensuring customers achieve their desired outcomes. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

What does an Account Manager SME do?

An Account Manager SME (Small and Medium Enterprise) is responsible for managing relationships with SME clients, understanding their business needs, and providing tailored solutions to help them grow. They act as the main point of contact between the company and its SME clients, ensuring client satisfaction and identifying opportunities to upsell or cross-sell services. Account Managers also monitor account performance, resolve issues, and coordinate with internal teams to deliver excellent customer service.

How does an Account Manager SME typically collaborate with other departments to support client needs?

As an Account Manager SME, you’ll work closely with teams such as sales, marketing, customer support, and product development to ensure clients’ requirements are met efficiently. Frequent cross-departmental communication is essential—whether it’s relaying client feedback to product teams, coordinating with marketing for client campaigns, or working with support to resolve issues. This collaborative approach helps deliver tailored solutions, maintain client satisfaction, and identify new business opportunities. Strong relationship-building and organizational skills are key to managing these interactions effectively.
More about Account Manager Sme jobs
What cities are hiring for Account Manager Sme jobs? Cities with the most Account Manager Sme job openings:
What states have the most Account Manager Sme jobs? States with the most job openings for Account Manager Sme jobs include:
What job categories do people searching Account Manager Sme jobs look for? The top searched job categories for Account Manager Sme jobs are:
Account Manager Sme jobs near you
Infographic showing various Account Manager Sme job openings in the United States as of June 2026, with employment types broken down into 43% Full Time, and 57% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Senior Technical Account Manager

Senior Technical Account Manager

Relativity

Jacksonville, FL • Hybrid

$100K - $150K/yr

Other

Posted 2 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

Role Responsibilities

  • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

  • Help guide the resolution of critical customer incidents

  • Lead technical success plans to ensure customers have a positive and successful experience using Relativity

  • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

  • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

  • Drive internal service review meetings covering performance, service improvements, quality, and process

  • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

  • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

  • Maintain the flexibility to work other time frames as needed or requested

  • Commitment to and consistent demonstration of core company values

  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

  • Exhibit subject matter expert (SME) knowledge in Relativity

  • Relativity Certified Administrator required

Preferred Qualifications

  • 7+ years in a technical role directly supporting customers
  • Highly-developed written and verbal communication skills
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Meticulous attention to detail.
  • Experience working in a SaaS, IaaS and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products.
  • ITIL Certification
  • Relativity Expert/Master certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

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