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Account Manager Sme Jobs (NOW HIRING)

Pinckney Hugo Group, LLC

Account Manager

Syracuse, NY · On-site

$55K - $70K/yr

ACCOUNT MANAGER, Account Services Department (This role will be based out of our Syracuse, New York ... Conduct & organize meetings that provide solid strategy, direction & resources for the agency SME ...

Pinckney Hugo Group

Account Manager

Syracuse, NY · On-site

ACCOUNT MANAGER, Account Services Department (This role will be based out of our Syracuse, New York ... Conduct & organize meetings that provide solid strategy, direction & resources for the agency SME ...

Keeper Security

Associate Account Manager

$125K - $131K/yr

Our team is full of seasoned technologists, with experience selling into SME and Enterprise level ... As an Associate Account Manager, you will work with an established client base and be responsible ...

Curant Health

Territory Account Manager

Smyrna, GA · On-site

The Territory Account Manager (TAM) will serve as the external liaison and Curant Point of Contact ... Leverages all Curant Health infrastructures as functional Subject Matter Expert (SME) including but ...

CareXM

Enterprise Account Manager

Enterprise Account Manager Location : Remote   Summary : The primary responsibility of the ... Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on ...

Curant Health

Territory Account Manager

Smyrna, GA · On-site

The Territory Account Manager (TAM) will serve as the external liaison and Curant Point of Contact ... Leverages all Curant Health infrastructures as functional Subject Matter Expert (SME) including but ...

SME

Learning and Development Professional

Plymouth, MI · On-site

... talent management SME's Core Values: * Honesty and Integrity * Respect * Selfless Service ... Flexible Spending Account (FSA) * Tuition Reimbursement * Competitive Paid Time Off * Volunteer ...

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Account Manager Sme information

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$29.5K

$65.8K

$106K

How much do account manager sme jobs pay per year?

As of Jul 24, 2026, the average yearly pay for account manager sme in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Manager SME, and why are they important?

To thrive as an Account Manager SME, you need strong sales acumen, relationship-building skills, and a solid understanding of business operations, often supported by a degree in business or related fields. Experience with CRM platforms like Salesforce, proficiency in Microsoft Office, and familiarity with sales analytics tools are typically required. Outstanding communication, negotiation, and problem-solving abilities help you stand out in managing client expectations and fostering long-term partnerships. These skills are crucial for driving revenue growth, retaining clients, and ensuring customer satisfaction in a competitive SME market.

What is the difference between Account Manager Sme vs Customer Success Manager?

AspectAccount Manager SmeCustomer Success Manager
CredentialsRelevant sales or industry certifications, CRM experienceCustomer service, communication, and relationship management skills
Work EnvironmentSales-focused, client-facing, often in B2B settingsClient retention, onboarding, and ongoing support roles
Employer & Industry UsageUsed across tech, finance, and service industriesCommon in SaaS, tech, and subscription-based companies
Search & Comparison IntentFocus on sales, account growth, and client relationshipsFocus on client satisfaction, retention, and success metrics

While both roles involve client interaction, an Account Manager Sme primarily focuses on sales, account growth, and maintaining client relationships. In contrast, a Customer Success Manager emphasizes client retention, satisfaction, and ensuring customers achieve their desired outcomes. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

What does an Account Manager SME do?

An Account Manager SME (Small and Medium Enterprise) is responsible for managing relationships with SME clients, understanding their business needs, and providing tailored solutions to help them grow. They act as the main point of contact between the company and its SME clients, ensuring client satisfaction and identifying opportunities to upsell or cross-sell services. Account Managers also monitor account performance, resolve issues, and coordinate with internal teams to deliver excellent customer service.

How does an Account Manager SME typically collaborate with other departments to support client needs?

As an Account Manager SME, you’ll work closely with teams such as sales, marketing, customer support, and product development to ensure clients’ requirements are met efficiently. Frequent cross-departmental communication is essential—whether it’s relaying client feedback to product teams, coordinating with marketing for client campaigns, or working with support to resolve issues. This collaborative approach helps deliver tailored solutions, maintain client satisfaction, and identify new business opportunities. Strong relationship-building and organizational skills are key to managing these interactions effectively.
More about Account Manager Sme jobs
What cities are hiring for Account Manager Sme jobs? Cities with the most Account Manager Sme job openings:
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Account Manager Sme jobs near you
Infographic showing various Account Manager Sme job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Manager

Account Manager

FIVE NINES TECHNOLOGY GROUP, Inc.

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Five Nines is looking for a motivated and client-focused Account Manager to join our growing team. As an Account Manager, you will serve as the primary relationship owner for an assigned portfolio of clients - acting as their trusted advisor, strategic partner, and day-to-day point of contact. You will be responsible for driving client satisfaction, retention, and growth by connecting technology strategy to real business outcomes.
This is a relationship-first role built for someone who thrives in a fast-paced managed services environment, genuinely enjoys working with people, and understands how technology can transform a business.
About us:
  • We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, & Central City and St. Louis, MO.
  • We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
  • We are all about our company culture so much so, that it's our #1 priority.
  • We believe life is an adventure to be lived. With more than 200 Niners, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
  • We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about.

WHAT YOU'LL DO!
Client Strategy and Relationship Management - 60%
  • Build and maintain trusted advisor relationships with client stakeholders, executives, and decision-makers
  • Develop a deep understanding of each client's business goals and align technology strategy accordingly
  • Lead and deliver Quarterly Business Reviews (QBRs) that demonstrate value and drive forward-looking planning
  • Own IT budget strategy conversations and provide guidance on stack compliance and service efficiency
  • Negotiate contract renewals and identify opportunities to expand services within existing accounts
  • Forecast and track key account metrics including quarterly sales results and annual revenue projections
  • Serve as the primary point of communication for all client account matters
  • Set and maintain appropriate client expectations, ensuring the timely and successful delivery of solutions
  • Clearly communicate the progress of monthly and quarterly initiatives to clients and internal teams
  • Escalate client retention risks to your direct supervisor promptly to protect the relationship

Client Support - 30%
  • Respond to client concerns by coordinating across internal departments to drive timely and satisfactory resolution
  • Bring in subject matter experts when technical depth is required
  • Provide consistent, proactive communication to key stakeholders throughout incident response and follow-up
  • Address account-related questions with clarity and professionalism
  • Maintain documentation of resolution processes for future reference and internal knowledge sharing
  • Leverage our internal CRM platform to ensure consistency and accountability in every client interaction

Internal Processes, Documentation, Audits and Standards - 10%
  • Maintain accurate records of client relationship through designated tools.
  • Lead internal teams as requested
  • Create internal processes, define standards, communicate and implement best practices
  • Serve as an SME, fulfill requests for presentations and facilitate training as requested
  • Attend required internal meetings and trainings

Requirements
HOW WE MEASURE SUCCESS
  • Total Client Revenue - Growing and maintaining revenue across your portfolio
  • Client Retention - Keeping clients engaged, satisfied, and renewed
  • Client Satisfaction - Consistently delivering high-quality experience
  • Client Margin- Supporting profitable, efficient service delivery

SKILLS & ATTRIBUTES
  • Strong verbal and written communication skills - you know how to tailor your message to your audience
  • Naturally curious about technology and how it can solve real business problems
  • Highly organized with the ability to manage multiple clients and priorities simultaneously
  • A proactive problem-solver who takes ownership and follows through
  • Collaborative team player who can work across departments to get things done
  • Embodies the Five Nines Fundamentals in every interaction - with clients and teammates alike

WHAT WE are LOOKING FOR:
  • 2-3 years of account management or client success experience within a Managed Service Provider (MSP) or IT services organization
  • Hands-on familiarity with the MSP service model, including managed services agreements, SLAs, and technology stack conversations with clients
  • 2+ years of face-to-face or direct customer service experience
  • Demonstrated experience managing and growing business relationships in a technology-focused environment
  • An active approach to solving problems and receiving feedback
  • Comfortable leading presentations and conversations with business owners and executive-level stakeholders
  • Experience using a CRM and/or PSA platform (ConnectWise, Autotask, HubSpot, or similar)

What we bring to the table:
  • Competitive base salary and commissions
  • Full health care benefits options including health, dental, vision, and disability
  • 401K plan with company match
  • Unlimited PTO
  • Flexible work environment with remote or hybrid options

Apply