Scottsdale, AZ · On-site
$25 - $27/hr
Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team. In this role, you'll provide crucial crisis intervention, education, and resource ...
Scottsdale, AZ · On-site
$25 - $27/hr
Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team. In this role, you'll provide crucial crisis intervention, education, and resource ...
$15.25 - $20.25/hr
Provide crisis counseling and resources to help-seekers contacting the Childhelp National Child Abuse Hotline. Assists Clinical Program Manager and other Hotline Leaders in special projects. This is ...
$15.25 - $20.25/hr
Provide crisis counseling and resources to help-seekers contacting the Childhelp National Child Abuse Hotline. Assists Clinical Program Manager and other Hotline Leaders in special projects. This is ...
Bartow, FL · On-site
$1.2K/wk
Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS ...
Bartow, FL · On-site
$1.2K/wk
Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Philadelphia, PA · On-site
$19.66/hr
Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 7:00AM - 3:00 PM, $19.66 per hour
Quick apply
Philadelphia, PA · On-site
$19.66/hr
Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 7:00AM - 3:00 PM, $19.66 per hour
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
Tallahassee, FL · On-site
$1.4K/wk
This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of ...
$36K - $40K
2% of jobs
$40K - $43.9K
4% of jobs
$43.9K - $47.9K
6% of jobs
$51.7K is the 25th percentile. Wages below this are outliers.
$47.9K - $51.8K
13% of jobs
$51.8K - $55.8K
14% of jobs
The median wage is $58.6K / yr.
$55.8K - $59.7K
15% of jobs
$59.7K - $63.7K
19% of jobs
$64.1K is the 75th percentile. Wages above this are outliers.
$63.7K - $67.6K
14% of jobs
$67.6K - $71.6K
9% of jobs
$71.6K - $75.5K
3% of jobs
$75.5K - $79.5K
1% of jobs
$36K
$59.7K
$79.5K
An Abuse Hotline job involves answering calls from individuals experiencing or reporting abuse, providing them with support, resources, and guidance. Hotline workers listen compassionately, assess the situation, and offer appropriate next steps, such as connecting callers to emergency services, shelters, or counseling. The role requires strong communication skills, emotional resilience, and knowledge of legal and social support systems.
To thrive as an Abuse Hotline operator, you need strong listening skills, crisis intervention training, and familiarity with social services resources, often backed by a background in social work or psychology. Experience with case management systems, call center software, and certifications such as crisis intervention or trauma-informed care are typically helpful. Compassion, emotional resilience, and clear communication help individuals excel in supporting callers through high-stress situations. These skills are vital for ensuring caller safety, accurate information delivery, and effective linkage to further resources.
Abuse Hotline operators often handle emotionally charged and urgent calls, which can be both demanding and stressful. To help manage these challenges, most organizations provide ongoing training, access to mental health support, and regular supervision or debriefing sessions. Operators usually work in supportive environments with a collaborative team structure so they can consult with supervisors or social workers as needed. This support system helps ensure the well-being of staff while maintaining a high standard of care for those seeking help.
Are you passionate about making a difference in the lives of children and families? Do you have a strong background in crisis intervention and a desire to provide vital support to those in need? Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team.
In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.
What You'll Do:Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.
Documentation & Reporting: Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.
Maintain Quality Standards: Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.
Collaborate and Grow: Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions. Engage in reflective supervision to continuously improve your skills.
Education: A bachelor's degree in psychology, social work, or a related field is required; A Master's or Doctoral degree in a relevant field is preferred.
Experience: Minimum one (1) year of experience working with family violence and/or child abuse.
Knowledge & Skills:
Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.
Ability to successfully complete Hotline Counselor training and pass all competency assessments.
Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.
