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Abuse Hotline Jobs (NOW HIRING)

CHILDHELP

Hotline Counselor PT

Scottsdale, AZ · On-site

Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team. In this role, you'll provide crucial crisis intervention, education, and resource ...

CHILDHELP

Hotline Counselor FT

Scottsdale, AZ · On-site

Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team. In this role, you'll provide crucial crisis intervention, education, and resource ...

New

CHILDHELP

Intern, Childhelp Hotline

Scottsdale, AZ · On-site

$15.25 - $20.25/hr

Provide crisis counseling and resources to help-seekers contacting the Childhelp National Child Abuse Hotline. Assists Clinical Program Manager and other Hotline Leaders in special projects. This is ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

MyFlorida

ABUSE COUNSELOR - 60073881

Tallahassee, FL · On-site

$1.4K/wk

This is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or ...

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Abuse Hotline information

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$36K

$59.7K

$79.5K

How much do abuse hotline jobs pay per year?

As of Aug 11, 2026, the average yearly pay for abuse hotline in the United States is $59,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an abuse hotline?

An Abuse Hotline job involves answering calls from individuals experiencing or reporting abuse, providing them with support, resources, and guidance. Hotline workers listen compassionately, assess the situation, and offer appropriate next steps, such as connecting callers to emergency services, shelters, or counseling. The role requires strong communication skills, emotional resilience, and knowledge of legal and social support systems.

What are the key skills and qualifications needed to thrive in the abuse hotline position?

To thrive as an Abuse Hotline operator, you need strong listening skills, crisis intervention training, and familiarity with social services resources, often backed by a background in social work or psychology. Experience with case management systems, call center software, and certifications such as crisis intervention or trauma-informed care are typically helpful. Compassion, emotional resilience, and clear communication help individuals excel in supporting callers through high-stress situations. These skills are vital for ensuring caller safety, accurate information delivery, and effective linkage to further resources.

What are the typical challenges faced by abuse hotline operators, and how are they supported in managing them?

Abuse Hotline operators often handle emotionally charged and urgent calls, which can be both demanding and stressful. To help manage these challenges, most organizations provide ongoing training, access to mental health support, and regular supervision or debriefing sessions. Operators usually work in supportive environments with a collaborative team structure so they can consult with supervisors or social workers as needed. This support system helps ensure the well-being of staff while maintaining a high standard of care for those seeking help.

More about Abuse Hotline jobs
What cities are hiring for Abuse Hotline jobs? Cities with the most Abuse Hotline job openings:
What are the most commonly searched types of Abuse Hotline jobs? The most popular types of Abuse Hotline jobs are:
What states have the most Abuse Hotline jobs? States with the most job openings for Abuse Hotline jobs include:
What job categories do people searching Abuse Hotline jobs look for? The top searched job categories for Abuse Hotline jobs are:
Abuse Hotline jobs near you
Infographic showing various Abuse Hotline job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,688 per year, or $28.7 per hour.

CHILD ABUSE HOTLINE REPRESENTATIVE

State of Arkansas

Little Rock, AR • On-site

$43K - $63K/yr

Full-time

Posted 5 days ago

State Of Arkansas rating

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

33rd of 50 rated states

Job description

Position Number: 22089776
County: Pulaski
Posting End Date: August 13, 2026
Anticipated Starting Salary: 43088
((section))
The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.
The hotline is operated 24 hours a day - 7 days a week with operators specially trained to process reports of Child Maltreatment.
The Child Abuse Hotline Representative answers the established statewide toll-free number to receive information regarding the allegations of Child Abuse and Neglect by state law (ACT) 12-18-101
Position Information
Job Series: Internal Affairs - Career Path
Classification: Child Abuse Hotline Representative
Class Code: SIA04P
Pay Grade: SGS04
Salary Range: $43,088 - $63,770
Job Summary
The Child Abuse Hotline Representative serves as the first point of contact for individuals reporting suspected child abuse, neglect, or maltreatment in Arkansas. This role requires strong communication, active listening, and critical thinking skills to assess the urgency of incoming reports and ensure accurate information is documented.
Primary Responsibilities
Answer inbound calls related to suspected child abuse, neglect, or maltreatment.Gather critical details from callers, including nature of the concern, individuals involved, and location information.Assess reports based on Arkansas child welfare laws and agency guidelines to determine if cases meet the threshold for investigation.Maintain composure and professionalism while handling calls involving distressed individuals, emergency situations, or difficult subject matter.Accurately record caller information and case details in the agency's database.Ensure confidentiality and compliance with data protection policies.Prepare written summaries and reports for child welfare investigators and law enforcement as needed.Provide appropriate referrals to law enforcement, social services, medical professionals, or mental health resources when necessary.Escalate emergency cases to supervisors or field investigators for immediate intervention.Coordinate with internal departments and external agencies to facilitate case reviews.Handle follow-up inquiries while maintaining proper discretion.Ensure compliance with mandatory reporting laws and ethical standards.
Knowledge and Skills
Strong verbal and written communication skills to document and relay sensitive information clearly.Ability to remain calm, empathetic, and non-judgmental when speaking with distressed callers.Active listening skills to extract key details from callers while showing compassion.Ability to assess the urgency of cases and make quick, sound decisions.Strong attention to detail to identify risk factors and ensure accurate documentation.Problem-solving skills to determine appropriate next steps for reports.Proficiency in data entry, case management software, and telephone systems.Ability to multi-task, prioritize calls, and manage high call volumes effectively.Strong organizational skills to track reports and follow standard operating procedures.Ability to handle emotionally charged conversations and high-pressure situations.
Minimum Qualifications
At least six months of experience in a call center, social services, law enforcement, crisis response, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

What State Of Arkansas employees say

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About State of Arkansas

Sourced by ZipRecruiter

The "State of Arkansas" is not a company but the governmental body of the U.S. state of Arkansas. Its primary operations are situated in the state's capital, Little Rock. As a governmental entity, its services span various domains including education, health, businesses, transportation, and environment, among others. Its mission revolves around serving the needs of the Arkansas citizens, ensuring their safety, health and welfare, overseeing the state's resources, and contributing to the overall prosperity and quality of life in the state. The state government has achieved various milestones improving the local infrastructure, health facilities, and implementing progressive policies for the betterment of the communities.

Company size

10,000+ Employees

Headquarters location

Little Rock, AR, US

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