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Aaa Retention Jobs (NOW HIRING)

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Aaa Retention information

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$30K

$60.4K

$76K

How much do aaa retention jobs pay per year?

As of Jul 16, 2026, the average yearly pay for aaa retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an AAA Retention specialist?

As an AAA Retention specialist, you may frequently encounter members who are dissatisfied or considering canceling their services, which requires resilience and effective conflict resolution. You will also need to quickly adapt to new promotions or policy updates and communicate these changes confidently to members. Balancing efficiency with personalized service under time constraints is another common challenge in this role. Successfully overcoming these situations not only builds customer loyalty but also helps you develop valuable negotiation and communication skills for future career growth.

What is an AAA Retention job?

An AAA Retention job focuses on retaining customers, typically for AAA insurance, memberships, or related services. Employees in this role handle customer inquiries, address concerns, and offer solutions to prevent cancellations. They may provide discounts, highlight benefits, or resolve issues to improve customer satisfaction and loyalty. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Aaa Retention position, and why are they important?

To thrive as an AAA Retention specialist, you need experience in customer service, account management, and knowledge of AAA products and membership policies. Familiarity with CRM software, call center platforms, and payment processing systems is typically required. Outstanding communication, patience, and problem-solving abilities are essential to effectively address member concerns and retain customers. These skills ensure you can build strong relationships with members, handle complex situations, and contribute to the organization's member retention goals.

More about Aaa Retention jobs
What cities are hiring for Aaa Retention jobs? Cities with the most Aaa Retention job openings:
What states have the most Aaa Retention jobs? States with the most job openings for Aaa Retention jobs include:
AAA Roadside Assistance Driver

AAA Roadside Assistance Driver

AAA Mid Atlantic

Springfield, VA • On-site

$24.15 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance


Job description

The AAA Springfield, VA Fleet is seeking full time drivers to join our Roadside Assistance team! Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Apply TODAY!Apply TODAY for Roadside Technician, Mobile Battery Technician or Tow Truck Technician position!**NO CDL required** **Paid Training!** **Hiring Immediately**

We offer our Associates:

  • A competitive hourly rate of $24.15 to $27 based upon on experience and position; paid on a bi-weekly basis

  • 10% shift differential for working 2nd shift

  • Overtime opportunity during peak season

  • Monthly bonuses (potential to earn additional $300-$500 per month!)

  • Over 3 weeks of Paid Time Off (PTO)

  • 8 Paid Holidays

  • 401(k) plan with company match up (first 4% matched at 125%!)

  • Health, Dental, Vision, & Prescription Coverage

  • FREE Life Insurance

  • FREE AAA Membership

  • Tuition reimbursement

  • PAID training

  • PAID uniforms and tools provided

Do you have what it takes?

  • Must be at least 21 years old

  • Completion of a high school diploma or equivalent.

  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.

  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy.

  • 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

  • Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

  • Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

  • Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).

  • Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

What will you do?

  • Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.

  • Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Technician position).

  • Sell and install car batteries (Mobile Battery position only).

  • Communicate with members effectively to keep them informed and to ensure their safety.

  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.

  • Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

  • Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

  • Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

  • Other duties as assigned

Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.

Full time Associatesare offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Fleet

What AAA The Auto Club Group employees say

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Benefits

Hours and flexibility

Workplace

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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