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Aaa Insurance Customer Service Jobs (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

West Chester, PA · On-site

$20 - $23/hr

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies.

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

Wilmington, DE · On-site

$20 - $23/hr

This position is located in West Chester, PA US We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance ...

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

We are seeking an Insurance Customer Service Representative to become a part of our organization! The Customer Service Representative is the first point of contact for customers and responsible for ...

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

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Aaa Insurance Customer Service information

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$26K

$48.4K

$73K

How much do aaa insurance customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for aaa insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the highest paying job at AAA?

At AAA Insurance, the highest paying roles are typically executive positions such as Chief Executive Officer or Chief Financial Officer, which oversee company strategy and operations. Customer service roles, like Aaa Insurance Customer Service representatives, generally have lower salaries compared to executive leadership. Compensation varies based on experience, location, and responsibilities.

How do AAA insurance agents make money?

AAA insurance agents earn commissions and fees based on the policies they sell, such as auto, home, or life insurance. They may also receive bonuses or incentives for meeting sales targets and often work on commission-based compensation structures.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

How much does AAA pay remote workers?

The pay for AAA Insurance Customer Service remote workers varies depending on experience, location, and specific role, but generally ranges from $15 to $20 per hour. Compensation may also include benefits such as health insurance and paid time off, and remote positions often require strong communication skills and familiarity with customer service software.

Does AAA do remote jobs?

AAA Insurance Customer Service roles can sometimes be performed remotely, depending on the company's current policies and the specific position. Many customer service jobs in insurance companies now offer remote or hybrid options, often requiring strong communication skills and familiarity with customer management tools. Applicants should check the specific job listing for remote work availability and requirements.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service Representative, and why are they important?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.
What states have the most Aaa Insurance Customer Service jobs? States with the most job openings for Aaa Insurance Customer Service jobs include:
What job categories do people searching Aaa Insurance Customer Service jobs look for? The top searched job categories for Aaa Insurance Customer Service jobs are:
Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Fiorelli Financial Group, LLC

West Chester, PA • On-site

$20 - $23/hr

Full-time

Retirement, PTO

Posted 7 days ago

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Job description

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies. This role serves as a trusted resource for policyholders, providing exceptional service and guidance through phone, email, and in-person interactions.

The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to manage policy servicing activities accurately and efficiently. An active Property & Casualty Insurance License is highly preferred; however, candidates with relevant insurance experience who are willing to obtain licensure are encouraged to apply.

Essential Responsibilities

  • Provide comprehensive service and support for personal lines insurance policies, including auto and homeowners coverage.
  • Assist clients with policy questions, coverage options, billing inquiries, and general account servicing needs.
  • Process policy changes, endorsements, renewals, cancellations, and reinstatements accurately and in a timely manner.
  • Guide clients through insurance options and help them understand available coverages and policy features.
  • Support customers throughout the claims process by answering questions and coordinating with carriers as needed.
  • Maintain clear, professional, and responsive communication through phone, email, and in-person interactions.
  • Resolve client concerns efficiently while delivering a high level of customer service and satisfaction.
  • Maintain accurate customer records, policy documentation, and account notes within agency management systems.
  • Collaborate with insurance carriers and internal team members to ensure prompt issue resolution.
  • Monitor policy activity and follow up on outstanding service requests.
  • Ensure compliance with all agency procedures, carrier guidelines, and state insurance regulations.
  • Build and maintain positive, long-term relationships with clients through exceptional service and professionalism.

Qualifications

Required

  • High school diploma or equivalent.
  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with computer systems, email, and Microsoft Office applications.
  • Ability to communicate professionally with clients, carriers, and team members.

Preferred

  • Active Property & Casualty (P&C) Insurance License.
  • Minimum of 3 years of insurance customer service experience.
  • Experience servicing personal lines insurance policies, including auto and homeowners coverage.
  • Familiarity with policy endorsements, renewals, claims support, and agency management systems.
  • Knowledge of insurance industry regulations and best practices.