ZipRecruiter

Log In

1

Aaa Insurance Customer Service Jobs (NOW HIRING)

AAA Northeast

Insurance Sales Agent (59917)

Narragansett, RI · On-site

$24.75 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... CRM system • Develop general knowledge of Life products for referrals to licensed agents ... Member Service Responsibilities: • Provide AAA Five Diamond service to all current and ...

next page

Showing results 1-20

All JobsFinance and Insurance JobsInsurance JobsInsurance Customer Service Specialist JobsAaa Insurance Customer Service Jobs

Aaa Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do aaa insurance customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for aaa insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service representative?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How long is Aaa Insurance Customer Service training?

Aaa Insurance Customer Service training typically lasts from a few days to several weeks, depending on the specific role and location. The training covers company policies, customer service skills, and product knowledge, often including on-the-job training and assessments.

What states have the most Aaa Insurance Customer Service jobs?

States with the most job openings for Aaa Insurance Customer Service jobs include:

What job categories do people searching Aaa Insurance Customer Service jobs look for?

The top searched job categories for Aaa Insurance Customer Service jobs are:

Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative (Branch)

AAA Member's Insurance Agency of Western

Watertown, NY

$21 - $25/hr

Full-time

Re-posted 3 days ago

Job description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities35%

Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.

30%

Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.

25%Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.10%

New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.

Job Specific Requirements
  • Responsible to obtain and maintain the required license or certification in an active status
  • Able to display working knowledge of carrier offerings, processes, and requirements
  • Ability to work evenings, weekends, & events as required by business need/Leadership directive
  • Working knowledge of computer software and ability to effectively navigate multiple systems
  • Ability to operate independently and display proficiency in minimization of errors & problem solving
  • Must be able to resolve problems and work under pressure to diffuse member concerns
  • Work under pressure during periods of high volume
  • Ability to multitask in various areas of insurance sales and service
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
  • Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
  • Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting pay range: $21/hr - $25/hr

This position does not offer visa sponsorship now or in the future.

Apply