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Aaa Insurance Customer Service Jobs (NOW HIRING)

Bowen Family Agency

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Insurance Sales Representative

Brighton, MI · On-site

$60K - $150K/yr

... growing AAA Insurance agency dedicated to helping customers protect their homes, vehicles, and families with the right coverage. We focus on strong service, trusted advice, and building lasting ...

Bowen Family Agency

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Insurance Sales Representative

Hartland, MI · On-site

$60K - $150K/yr

... growing AAA Insurance agency dedicated to helping customers protect their homes, vehicles, and families with the right coverage. We focus on strong service, trusted advice, and building lasting ...

Bowen Family Agency

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Insurance Sales Representative

Novi, MI · On-site

$60K - $150K/yr

... growing AAA Insurance agency dedicated to helping customers protect their homes, vehicles, and families with the right coverage. We focus on strong service, trusted advice, and building lasting ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Columbia, SC · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Chicago, IL · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Rockford, IL · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Orlando, FL · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Aurora, IL · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Duluth, MN · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA Washington

Insurance Sales Agent

Seattle, WA · On-site

INSURANCE AGENT WHAT YOU'LL DO: This role is responsible for prospecting and selling insurance ... Provide excellent customer service and support the AAA membership model, including selling ...

AAA Washington

Insurance Sales Agent

Bellevue, WA · On-site

INSURANCE AGENT WHAT YOU'LL DO: This role is responsible for prospecting and selling insurance ... Provide excellent customer service and support the AAA membership model, including selling ...

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All JobsAaa Insurance Customer Service Jobs

Aaa Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do aaa insurance customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for aaa insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service Representative, and why are they important?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.
What states have the most Aaa Insurance Customer Service jobs? States with the most job openings for Aaa Insurance Customer Service jobs include:
What job categories do people searching Aaa Insurance Customer Service jobs look for? The top searched job categories for Aaa Insurance Customer Service jobs are:
Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

AAA of Western & Central NY

Rochester, NY

$39K - $54K/yr

Other

Posted 17 days ago

Job description

Title: Insurance Customer Service Representative

Department:  Insurance

FLSA:  Non-exempt

Grade Level:  12NE

Job Code: 6503

 

Position Summary

Provide service to current and prospective AAA members for Property & Casualty insurance policies, membership and promotion of additional AAA products and services.

Job Responsibilities

30% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

30% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

10% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge– Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

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