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Aaa Insurance Customer Service Jobs (NOW HIRING)

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

Insurance Customer Service

Ogden, UT · On-site

$38K - $46K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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Aaa Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do aaa insurance customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for aaa insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service representative?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How long is Aaa Insurance Customer Service training?

Aaa Insurance Customer Service training typically lasts from a few days to several weeks, depending on the specific role and location. The training covers company policies, customer service skills, and product knowledge, often including on-the-job training and assessments.

What states have the most Aaa Insurance Customer Service jobs?

States with the most job openings for Aaa Insurance Customer Service jobs include:

Infographic showing various Aaa Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Sales Agent (59917)

AAA Northeast

Narragansett, RI • On-site

$24.75 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


AAA Northeast rating

8.0

Company rating: 8.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

165th of 309 rated insurance


Job description

Launch Your Insurance Career with AAA Northeast - Paid Training, Licensing, and Unlimited Growth! Join our dynamic team at AAA Northeast as a Field Insurance Agent, where you'll inspire and motivate clients, achieve results, and enjoy comprehensive training and support in a fast-paced, rewarding environment with excellent earning potential. As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in Personal Lines, with all training and costs covered by AAA Northeast. Once licensed, you will sell personal lines insurance products to members who contact us over the phone, online, and in retail branches.
What you will do:

  • Insurance Sales Responsibilities: • Sell insurance products and services, meeting or exceeding sales goals • Interact with members in person at the branch, over the phone and online • Compile coverage and rating information; confirm insurer underwriting criteria, coverage, and premium data • Provide members with product and premium proposals that best fit their needs • Develop leads and prospects by responding to referrals in a timely manner • Participate in sales programs and maintain prospect files in the CRM system • Develop general knowledge of Life products for referrals to licensed agents
  • Regulatory & Compliance Responsibilities: • Develop familiarity with various insurance carrier products, services, technology and processes • Follow agency processes and procedures in quoting and binding coverage, and processing member payments • Work with Quality Assurance and Underwriting departments to minimize error and omission exposures • Gain general knowledge of insurance practices, including the scope of an agent's authority
  • Member Service Responsibilities: • Provide AAA Five Diamond service to all current and prospective AAA Insurance clients • Services new Insurance accounts by processing payments, researching underwriting criteria and acting as liaison with Insurance Companies • Build professional relationships with clients, insurance company representatives, dealerships, real estate agents, etc., to ensure success of AAA Insurance and to broaden community knowledge of AAA Insurance products and services • Gain knowledge of the AAA Northeast membership and its benefits to be able to offer and sell to clients

What You Will Need

  • High School Diploma or GED required and
  • Associate's Degree preferred
  • 2+ years Sales or customer service experience required and
  • Insurance sales experience preferred
  • Outbound or cold-calling experience strongly preferred
  • Personal Lines Insurance License within 30 Days Required and
  • Life License Preferred

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

  • Award-Winning: We’ve been named as a Top Employer for the last 7 years
  • Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
  • Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
  • Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
  • Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
  • Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.


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