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Aaa Insurance Customer Service Jobs in Michigan (NOW HIRING)

AAA - Auto Club Group

Be Seen First

AAA - Insurance Agency Owner

Saint Joseph, MI · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

Be Seen First

AAA - Insurance Agency Owner

Saint Joseph, MI · On-site

... customer service, products and systems. Resources to help you grow and evolve: As your business ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Randahl Agency

CSR / Producer

Birmingham, MI · On-site

$50K - $75K/yr

Metro Detroit Meemic/AAA insurance agency has a position available for a customer service agent/producer. The ideal candidate loves talking to people and is a team player with a can-do attitude.

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Aaa Insurance Customer Service information

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service Representative, and why are they important?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.
What are popular job titles related to Aaa Insurance Customer Service jobs in Michigan? For Aaa Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Aaa Insurance Customer Service jobs in Michigan look for? The top searched job categories for Aaa Insurance Customer Service jobs in Michigan are:
Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in Michigan as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

AAA Insurance Agent Sales Service

AAA Insurance

Waterford, MI

$2.0K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Licensed Insurance Agent (Sales & Service)

$45,000-$75,000+ | Base Salary + Uncapped Commissions + Bonuses

Waterford, MI | Monday-Friday | No Nights | No Weekends

Looking for a better place to build your career?

We're a locally owned, Premier Performing AAA Insurance agency that's growing, and we're looking for someone who genuinely enjoys helping people, takes pride in their work, and wants to be part of a team that actually likes coming to work.

This isn't a call center.

This isn't a high-pressure sales environment.

And this definitely isn't a place where you'll be micromanaged.

We believe great people don't need someone looking over their shoulder—they need the right training, support, and the freedom to do what they do best.

If you're looking for a long-term career with a team that values trust, accountability, and treating people the right way, keep reading.

What You'll Be Doing

Every day is a little different, but your responsibilities will include:

Building lasting relationships with clients

Helping customers understand their insurance options and make confident decisions

Quoting and selling Auto, Home, Condo, Renters, Umbrella, and Life Insurance

Reviewing coverage to identify gaps and better protect families

Handling policy changes, billing questions, and customer service

Following up on leads, referrals, and renewal opportunities

Delivering the kind of service that keeps clients coming back and referring their friends and family

Who Thrives Here

You'll probably be a great fit if you:

Enjoy talking to people.

Like solving problems instead of creating them.

Are coachable and open to feedback.

Take ownership without needing to be managed every minute.

Stay calm when things get busy.

Want to grow your income by taking great care of clients.

Believe that providing great customer service matters.

This Probably Isn't the Right Fit If...

You don't enjoy working with people.

You struggle accepting coaching or feedback.

You bring drama instead of solutions.

You need someone constantly checking on your work.

You're only looking for "just a job."

We're building a team people enjoy being part of and protecting that culture is very important to us.

Preferred Qualifications

Active Michigan Property & Casualty License

Insurance and/or sales experience

Life & Health License (or willingness to obtain)

Strong communication and relationship-building skills

Customer service experience

Compensation & Benefits

$45,000-$75,000+ (Base salary + uncapped commissions + bonuses)

$2,000 Signing bonus available for qualified candidates with current AAA or Meemic experience

Health, Dental & Vision Insurance

SIMPLE IRA with company match

Paid Holidays & PTO

Ongoing training and professional development

Monday-Friday schedule (9:00 AM-5:00 PM)

Office closed daily from 1:00-2:00 PM for lunch

No nights. No weekends.

Why People Stay Here

We work hard as a team, but we don't take ourselves too seriously. We celebrate wins, help each other when things get busy, and believe work should be a place you actually enjoy coming to. We believe great culture doesn't happen by accident; it happens because everyone on the team contributes to it.

If you're looking for a place where you'll be appreciated, challenged, and rewarded for doing great work, we'd love to meet you.

Apply today—we're excited to find the next great addition to our team.

Apply