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Aaa Insurance Customer Service Jobs in Michigan (NOW HIRING)

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Randstad

Licensed Insurance Customer Service

Howell, MI · Hybrid

$22 - $25/hr

INSURANCE CUSTOMER SERVICE ***A Property and Casualty Insurance license is required within the first 30 days*** A nationally industry-leading Property & Casualty insurance company that's been honored ...

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Aaa Insurance Customer Service information

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service representative?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How long is Aaa Insurance Customer Service training?

Aaa Insurance Customer Service training typically lasts from a few days to several weeks, depending on the specific role and location. The training covers company policies, customer service skills, and product knowledge, often including on-the-job training and assessments.

What are popular job titles related to Aaa Insurance Customer Service jobs in Michigan?

For Aaa Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Aaa Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Aaa Insurance Customer Service jobs in Michigan are:

Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Licensed P&C Insurance Customer Service Representative

Younis Insurance Agency

Rochester, MI • On-site

$20 - $30/hr

Full-time

PTO

Posted 4 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development


Younis Insurance Agency (AAA) | Rochester Hills, MI | Full-Time 
Licensed Insurance Customer Service Representative (P&C)

Why This Role
Join a fast-paced, high-performing AAA insurance office where accuracy and great service come first. You'll get hands-on coaching, real mentorship from experienced agents, and a clear path to grow within the insurance industry — not just a job, a career track.
What You'll Do
  • Help members with policy changes, billing questions, and general insurance inquiries
  • Process policy updates: adding/removing drivers and vehicles, coverage changes
  • Make outbound calls to members regarding service matters such as upcoming cancellations, renewals, and required documents
  • Communicate clearly and professionally by phone, email, and in person
  • Support agents and teammates to keep the office running smoothly
  • Learn AAA systems and underwriting guidelines with structured, hands-on training
What You Bring
  • Active Michigan Property & Casualty producer's license (required)
  • Strong computer skills and the ability to learn new software quickly
  • Excellent attention to detail and accuracy
  • Strong communication and problem-solving skills
  • Comfort with multitasking in a fast-paced environment
  • A positive, coachable attitude
What We Offer
  • Hands-on, personalized training from day one
  • Clear opportunities for professional growth and advancement
  • Supportive, team-oriented office culture
  • Paid holidays and PTO
A valid Property & Casualty producer's license is required for this role. Applications without an active P&C license cannot be considered.