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Aaa Insurance Customer Service Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

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Aaa Insurance Customer Service information

What does an AAA Insurance Customer Service representative do?

An AAA Insurance Customer Service representative assists members and policyholders with their insurance needs, including answering questions about coverage, processing claims, updating policies, and providing quotes. They serve as the first point of contact for customers seeking information or help with their auto, home, or other insurance products. Their goal is to ensure customer satisfaction by resolving concerns promptly and professionally, while maintaining accurate records and upholding AAA’s service standards.

What are the key skills and qualifications needed to thrive as an AAA Insurance Customer Service representative?

To thrive as an AAA Insurance Customer Service Representative, you need strong knowledge of insurance products, policy processing, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and digital communication tools is important for efficient workflow. Exceptional communication, problem-solving, and patience are crucial soft skills to effectively address customer concerns and build trust. These skills and qualities are essential for providing accurate information, resolving issues, and ensuring customer satisfaction in a competitive insurance market.

What are some common challenges faced by AAA Insurance Customer Service representatives, and how can they be overcome?

AAA Insurance Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex policy questions, and managing upset or distressed customers. Success in this role requires strong communication skills, patience, and a deep understanding of AAA's products and procedures. Representatives are supported by ongoing training and a collaborative team environment, where colleagues and supervisors are available to provide guidance on difficult cases. Developing problem-solving skills and leveraging internal resources can help overcome these challenges and deliver excellent service.

What is the difference between Aaa Insurance Customer Service vs Aaa Insurance Claims Adjuster?

AspectAaa Insurance Customer ServiceAaa Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; often requires licensing or certification in claims adjustment
Work EnvironmentOffice setting, call centers, or remoteFieldwork and office; inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

While both roles are within the insurance industry, Aaa Insurance Customer Service focuses on assisting clients with policy inquiries and support, whereas Aaa Insurance Claims Adjuster handles evaluating and settling claims. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How long is Aaa Insurance Customer Service training?

Aaa Insurance Customer Service training typically lasts from a few days to several weeks, depending on the specific role and location. The training covers company policies, customer service skills, and product knowledge, often including on-the-job training and assessments.

What are popular job titles related to Aaa Insurance Customer Service jobs in Michigan?

For Aaa Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Aaa Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Aaa Insurance Customer Service jobs in Michigan are:

Aaa Insurance Customer Service jobs near you
Infographic showing various Aaa Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Hybrid Remote Insurance Customer Service Rep

Giannone Insurance Agency

Clinton Township, MI • On-site

$40K/yr

Full-time

Medical, PTO

Re-posted 13 days ago

Job description

Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. We pride ourselves on being more than just an insurance provider; we are advisors, partners, and a source of security for our clients. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.

We invite you to become a part of our dynamic team as a Licensed Insurance Customer Service Representative. In this hybrid role, blend the flexibility of working remotely with the chance to connect with our Michigan community. Your role will be pivotal in ensuring the satisfaction and support of our policyholders, offering expert guidance and personalized solutions to meet their insurance needs. Embrace an environment that values growth, teamwork, and the opportunity to make a difference in our clients' lives.

If you are enthusiastic about providing exemplary customer service and seeking a welcoming and motivating workplace, we are eager to meet you!


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Flexibility with Work Location (Home Optional)


Responsibilities

Client Support: Provide expert assistance to policyholders, addressing inquiries and resolving issues efficiently and courteously.

Policy Management: Assist clients in understanding, managing, and updating their insurance policies as needed.

Claims Assistance: Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.

Client Communication: Maintain regular and proactive communication with clients to ensure their needs are consistently met.

Documentation: Accurately document and update client interactions, policies, and claims in the company database.

Continuous Learning: Stay informed on the latest insurance products, services, and industry trends to better serve clients.


Requirements

Licensing: Active State of Michigan Property & Casualty License is required.

Experience: Previous experience in customer service or insurance is desirable.

Communication Skills: Outstanding oral and written communication skills are necessary.

Customer Focused: A commitment to providing exceptional service and understanding customer needs.

Technologically Proficient: Ability to navigate CRM software and related tools efficiently.

Adaptability: Capability to work both remotely and in the office, maintaining excellent productivity.

Team-Oriented: Strong ability to work collaboratively with team members, enhancing the work environment.