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How much do aaa auto club jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for aaa auto club in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AAA Auto Club Customer Service Representative, and why are they important?

To thrive as an AAA Auto Club Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes insurance or travel booking platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you provide exceptional service and build member trust. These skills and qualities are vital for efficiently resolving member concerns and maintaining AAA's reputation for outstanding customer care.

What is the average salary for AAA remote jobs?

The average salary for remote positions at AAA Auto Club varies depending on the role, experience, and location, but generally ranges from $40,000 to $70,000 annually. Customer service and administrative roles tend to be on the lower end, while technical or management positions may offer higher compensation. Remote jobs often require strong communication skills and familiarity with digital tools.

What are some typical responsibilities and challenges faced by a member service representative at AAA Auto Club?

As a member service representative at AAA Auto Club, your daily tasks often include assisting members with travel planning, providing roadside assistance information, processing membership renewals, and answering general inquiries. One common challenge is handling high call volumes during peak travel seasons or in emergency situations, which requires strong multitasking and customer service skills. You'll work closely with other team members and departments, such as dispatch and travel services, to ensure efficient and accurate support for members. This role offers opportunities to build customer relations expertise and can serve as a stepping stone to supervisory or specialized positions within the organization.

Do AAA employees work from home?

Whether AAA employees work from home depends on the specific role and company policies. Some positions, such as customer service or administrative roles, may offer remote work options, while others like roadside assistance require on-site presence. Employees should check with their employer for specific telecommuting policies and requirements.

How often do AAA employees get paid?

AAA employees are typically paid on a biweekly or semi-monthly basis, depending on their specific role and location. Payroll schedules are usually established by the company's human resources policies and may vary for different positions within the organization.

Do AAA reps get commission?

AAA customer service representatives typically do not receive commissions; their pay is usually based on hourly wages or salaries. Compensation structures can vary by location and role, but sales commissions are uncommon for general customer service positions within AAA. Employees may earn bonuses or incentives based on performance metrics, but these are not standard commissions.

What is AAA Auto Club and what services does it offer?

AAA Auto Club, also known as the American Automobile Association, is a federation of motor clubs throughout North America that provides a variety of services to its members. These services include roadside assistance, travel planning, insurance, discounts on various products and services, and automotive services such as car repairs and battery replacement. Membership with AAA can offer peace of mind for drivers, as it ensures help is available in case of vehicle breakdowns or emergencies. Many members also take advantage of AAA's travel resources, including maps, travel guides, and exclusive deals on hotels and attractions.

What is the difference between Aaa Auto Club vs Auto Insurance Agent?

AspectAaa Auto ClubAuto Insurance Agent
CredentialsMembership-based, industry certifications optionalState licensing, insurance certifications
Work EnvironmentCustomer service centers, roadside assistanceOffice, client meetings, field work
Employer & IndustryNonprofit auto club, insurance & roadside servicesPrivate insurance companies, sales & service
Search & Comparison IntentMembership benefits, roadside assistancePolicy options, quotes, coverage details

While Aaa Auto Club primarily offers roadside assistance and membership services, Auto Insurance Agents focus on selling and managing auto insurance policies. Both roles involve customer service, but Aaa Auto Club emphasizes membership benefits, whereas Auto Insurance Agents concentrate on policy sales and coverage options.

More about Aaa Auto Club jobs
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Aaa Auto Club jobs near you

CMDB Administrator

AAA Auto Club Enterprises

Costa Mesa, CA • On-site

Full-time

Posted 11 days ago

Job description

Job Summary:
AAA Auto Club Enterprises is a leading organization in the AAA federation, dedicated to delivering legendary service to its members. The CMDB Administrator will be responsible for the technical configuration, operation, and integrity of the CMDB platform, ensuring accurate and authoritative data to support ITSM processes.
Responsibilities:
• You’ll administer and maintain CMDB platforms (e.g., BMC Helix CMDB, BMC Discovery)
• You’ll configure datasets, class models, metadata, sync maps, and scheduled jobs.
• You’ll support automated discovery sources (BMC Discovery, SCCM) and ensure accuracy of ingested CI data.
• You’ll manage integrations with additional systems of record (Flexera, MS‑SQL ingestion, etc.).
• You’ll configure and maintain normalization rules (product names, manufacturers, categorization).
• You’ll manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes.
• You’ll perform routine CMDB audits, gap analysis, and remediation of CI data issues.
• Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns.
• You’ll maintain CMDB technical documentation, runbooks, and administrator guides.
• You’ll train analysts and IT staff on CMDB standards, tools, and data stewardship expectations.
• You’ll provide ITSM support for incidents and problems, and change management processes through accurate CI relationships and lifecycle management.
• You’ll provide impact analysis and CI dependency insight to service owners.
Qualifications:
Required:
• 3–5 years of experience with CMDB administration, ITSM tools, or IT infrastructure.
• Proficient with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines.
• Strong understanding of reconciliation, normalization, and CMDB data models.
• Strong analytical, troubleshooting, and documentation skills.
• Technical depth in CMDB and discovery systems.
• Data quality and governance discipline.
• Analytical and diagnostic capability.
• Ability to translate technical issues for non‑technical stakeholders.
Preferred:
• Certifications in ITIL Foundation, CHAMP and/or CSAM are preferred and not required.
• Certification in automation or scripting experience (PowerShell, Python) are preferred and not required.
• Bachelor’s degree in information technology, Computer Science, Business, or related field (preferred).
Company:
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. Founded in , the company is headquartered in Costa Mesa, California, US, , with a team of 10001+ employees. The company is currently Late Stage.

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