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How much do aaa auto club group jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for aaa auto club group in the United States is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Aaa Auto Club Group vs Auto Insurance Agent?

AspectAaa Auto Club GroupAuto Insurance Agent
CredentialsVaries by position; often requires state licensing for insurance salesState insurance license required
Work EnvironmentCustomer service centers, roadside assistance, claims processingOffice or field-based, selling insurance policies
Employer & IndustryAuto club, insurance, travel servicesIndependent or agency-based insurance sales
Common Search & ComparisonCustomer service roles, roadside assistance jobsInsurance sales, customer service in insurance

The Aaa Auto Club Group primarily offers customer service, roadside assistance, and insurance-related roles within a large auto club and insurance organization. An Auto Insurance Agent focuses on selling and managing auto insurance policies, often working independently or for agencies. While both roles involve insurance, the Aaa Auto Club Group provides broader services, whereas the Auto Insurance Agent specializes in insurance sales and client management.

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Aaa Auto Club Group jobs near you
Infographic showing various Aaa Auto Club Group job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $34,370 per year, or $16.5 per hour.
Branch Customer Service Rep - (East Cobb) Marietta, GA

Branch Customer Service Rep - (East Cobb) Marietta, GA

AAA Auto Club Group

Cobb, GA

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:


Why Choose a Career with the AAA The Auto Club Group (ACG)

  • Established brand that has been around for over 100 years. Our members know and trust us!

  • Branch Offices house travel, membership, insurance sales and support employees

  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

  • Other Branch positions - Field Insurance Sales Agent, Travel Agent or

  • Other Departments such as:

  • Call Centers (ERS, Sales and Service, etc.)

  • Automotive Services

  • Claims

  • Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

  • Generate leads, update members on travel and insurance specials, and provide travel information

  • Respond to customer inquiries and refer to senior staff or agent when appropriate

  • Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

  • Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

  • Provide administrative support to the travel and/or insurance sales staff during peak periods

  • Conduct outbound promotional calls for insurance and/or travel products

  • Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

  • Medical, dental and vision benefits

  • 401k Match

  • Paid parental leave and adoption assistance

  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

  • Paid volunteer day annually

  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities

  • AAA Membership

  • Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education:

  • High School Diploma or equivalent

Work Experience:

  • Working in a customer focused environment

  • Providing customer focused service and timely solutions to problems

  • Microsoft Office applications

  • Taking personal responsibility in seeking solutions to problems

  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

  • Passion and enthusiasm for working with people

  • Basic mathematical calculations to accurately perform monetary transactions

  • Communicate effectively (verbal and written) with others in a work environment

  • Work effectively in a team environment

  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

  • Work under pressure in a high volume, fast paced customer service environment

  • Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

#LI-AM1

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

What AAA The Auto Club Group employees say

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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