A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.ย
About A&R Hospitality Group:ย
A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.ย For additional information, please visit the companyas website at www.anrgroup.com.ย
The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.ย
We are in search of qualified candidates who can excel at the following:ย
a Always maintain a professional appearanceย
a Register all incoming guests and ensure all pertinent information is obtainedย
a Assist in other departments as neededย
a Address and resolve guest complaints in a timely mannerย
a Block incoming reservations based on guest requests and room availabilityย
a Block arriving reservations of all groupsย
a Maintain cleanliness of the back office and front desk areaย
a Anticipate guest needs to have superior guest serviceย
a Maintain confidentiality and security of proprietary company information and guest information a Perform a nightly audit according to brand and A&R standardsย
A&R benefits include:ย
a Competitive pay
a Paid vacation time
a Hotel discountsย
a Employee Assistance Programย
a Paid trainingย
a Medical/Dental/Vision Insuranceย
a Supplemental Insurance Availableย
a Free Teladoc
A &R Hospitality Management provides equal employment opportunities to all employees and applicants
Employment Type: FULL_TIME