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911 Training Coordinator Jobs (NOW HIRING)

Douglas County, NE

911 Operator

Omaha, NE · On-site

$29.38 - $38.68/hr

Attend training classes (e.g. on-the-job training, seminars, workshops). * Provide constructive ... Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate ...

City of Cedar Rapids

911 Dispatcher

Cedar Rapids, IA

$59K - $75K/yr

... or frequency coordination; Demonstrates an understanding of the applicability of the incident ... OR, Any equivalent combination of experience and training which provides the knowledge and ...

Rockdale County, Georgia

E-911 Operator I

Conyers, GA · On-site

$18.04 - $23.48/hr

Coordinates and provides resources to multiple agencies. Additional Duties: Employees in this ... Must be skilled or become skilled in multiple-task situations within the training period. Skill at ...

Gallatin County, MT

911 Records Clerk

Bozeman, MT · On-site

$24.36/hr

These may include coordinating special projects, assisting other 911 staff, serving court documents, conducting research, compiling reports, and participating in training and continuing education. If ...

City of Cedar Rapids, IA

911 Dispatcher

Cedar Rapids, IA · On-site

$59K - $75K/yr

... coordination; * Demonstrates an understanding of the applicability of the incident command ... During training, new hires will rotate through all three shifts (7:00 AM-3:00 PM, 3:00 PM-11:00 PM ...

Gallatin County

911 Records Clerk

Bozeman, MT

$24.36/hr

These may include coordinating special projects, assisting other 911 staff, serving court documents, conducting research, compiling reports, and participating in training and continuing education. If ...

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911 Training Coordinator information

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How much do 911 training coordinator jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for 911 training coordinator in the United States is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $31.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by a 911 Training Coordinator, and how can they be addressed?

A 911 Training Coordinator often faces the challenge of keeping training materials updated with evolving technology and protocols while ensuring all staff are compliant with current standards. Balancing the diverse learning styles and experience levels of trainees can also be demanding. To address these challenges, coordinators collaborate closely with supervisors and technical experts, utilize a mix of hands-on and classroom training, and regularly assess the effectiveness of training programs. Staying proactive with ongoing professional development helps them keep training relevant and engaging.

What does a 911 Training Coordinator do?

A 911 Training Coordinator is responsible for developing, implementing, and overseeing training programs for emergency dispatchers and call takers. They ensure that staff are properly trained in emergency response procedures, technology systems, and communication protocols. The coordinator also updates training materials, evaluates staff performance, and ensures compliance with local, state, and federal regulations. Their role is essential for maintaining the efficiency and effectiveness of emergency response services.

What are the key skills and qualifications needed to thrive as a 911 Training Coordinator, and why are they important?

To thrive as a 911 Training Coordinator, you need a background in emergency communications, knowledge of public safety protocols, and often a relevant degree or certification in emergency management or communications. Familiarity with Computer-Aided Dispatch (CAD) systems, training software, and certifications such as APCO or NENA are typically required. Strong leadership, communication, and organizational skills help you effectively design training programs and mentor staff. These skills ensure that emergency dispatchers are well-prepared to handle critical situations and maintain public safety standards.

What is the difference between 911 Training Coordinator vs 911 Dispatcher?

Aspect911 Training Coordinator911 Dispatcher
Primary RoleDevelops and delivers training programs for emergency responders and dispatch staffReceives emergency calls and dispatches appropriate services
Required CertificationsEmergency Medical Dispatch (EMD), CPR, training certificationsEmergency Medical Dispatch (EMD), CPR, dispatch certifications
Work EnvironmentTraining centers, emergency communication centers911 call centers, emergency response facilities
Employer & IndustryPublic safety agencies, emergency servicesPublic safety agencies, emergency services

Both roles require similar certifications like EMD and CPR. The 911 Training Coordinator focuses on training and program development, while the 911 Dispatcher handles emergency calls and dispatching. They work in related environments within public safety agencies but serve different functions in emergency response operations.

More about 911 Training Coordinator jobs
What cities are hiring for 911 Training Coordinator jobs? Cities with the most 911 Training Coordinator job openings:
What states have the most 911 Training Coordinator jobs? States with the most job openings for 911 Training Coordinator jobs include:
What job categories do people searching 911 Training Coordinator jobs look for? The top searched job categories for 911 Training Coordinator jobs are:
911 Training Coordinator jobs near you
Infographic showing various 911 Training Coordinator job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $58,562 per year, or $28.2 per hour.

911 Operator

Douglas County, NE

Omaha, NE • On-site

$29.38 - $38.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Douglas County (Nebraska) rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

141st of 836 rated public administrative organizations

Job description

Salary: $29.38 - $38.68 Hourly
Location : 15335 West Maple Road, Omaha, NE, NE
Job Type: Full Time
Job Number: 10263
Department: Communications
Division: OPERATIONS COMMUNICATIONS
Opening Date: 07/18/2026
Closing Date: 8/1/2026 4:30 PM Central
The Position
911 OPERATOR TESTING - APPLICANTS WHO PASS THE APPLICATION REVIEW WILL RECEIVE A LINK VIA EMAIL TO TAKE THE ONLINE 911 OPERATOR TEST.
Incumbent works under the direction of the Director Emergency Communications, or designee, receiving and routing initial emergency and non-emergency calls for public safety services.
Essential Functions
  • Process high call volumes for law enforcement and fire/Emergency Medical Services (EMS).
  • Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
  • Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.
  • Question callers ascertaining the nature and location of the emergency using established procedures, methods and techniques in determining response.
  • Enter essential caller information as received into Computer Aided Dispatch (CAD) system.
  • Decipher caller's speech (e.g. accents, inebriated, incoherent).
  • React, quickly, positively, and firmly to callers.
  • Process emotionally tense and distressing emergency situations utilizing tact and compassion.
  • Prioritize calls based on the situation, recognizing and addressing duplicate calls.
  • Read maps and determine callers and/or victims physical location.
  • Relay calls to appropriate area (e.g. fire/EMS dispatch, law enforcement) obtaining relevant information.
  • Escalate unusual issues to supervisor.
  • Attend training classes (e.g. on-the-job training, seminars, workshops).
  • Provide constructive process and procedure improvement suggestions.
  • Testify at court hearings.
  • Report to work with regular, consistent attendance.
  • Perform other duties as assigned and directed.

Education and Work Experience and Other Requirements
  • High school diploma or equivalent required.*
  • One (1) year experience in customer service, fire/rescue, or use of phone/radio communication system required.
  • Must be able to type/keyboard 35 net wpm.
  • Bilingual (Spanish/English) may be required.
  • Completion of a pre-employment criminal records check and conditional offer drug screen, auditory exam, and psychological evaluation required.
  • *Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is generally performed in a mission critical call center operating 24/7/365. Noise level is moderate to loud. Work hours vary (e.g. days, shifts, weekends, overtime/extra hours, holidays, emergency call-in). Work may be stressful when dealing with time constraints, multiple/changing priorities competing priorities, crisis situations, emotionally charged situations and distraught individuals.
  • Work requires physical activity including extended periods of sitting, reaching, grasping, occasional standing, walking, balancing, kneeling, bending, stooping, squatting, pushing, and pulling. Work also requires the ability to lift/carry objects weighing up to 10 pounds and occasionally up to 25 pounds.
  • Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.

Douglas County is an EOE - Disability/Veterans
Douglas County offers a comprehensive benefit package including:
  • Insurance including health, dental, vision, and life
  • Pension
  • Sick Leave
  • Vacation Leave
  • 13 Holidays
  • Flex Spending Accounts
  • Deferred Income plans (457 plan)
  • EAP
  • Health Savings Accounts

01
What is the highest level of education you have completed?
  • Less than high school diploma/GED
  • High school diploma/GED
  • 1 year of college
  • 2 years of college
  • 3 or more years of college
  • Bachelor's Degree

02
How many years of experience do you have in customer service, fire/rescue, or use of phone/radio communication?
  • Less than one year
  • One year
  • Two years
  • Three years
  • Four years
  • Five or more years

03
Are you bilingual in English/Spanish?
  • Yes
  • No

04
Applicants who pass the application review will receive a link via email to take the online 911 Operator Test. Do you have access to a working computer, headphones and a mouse?
  • Yes
  • No

05
Are you able to successfully perform the Essential Functions of the job with or without reasonable accommodation?
  • Yes
  • No

06
Are you able to meet the Physical Requirements and Working Conditions of this position with or without reasonable accommodation?
  • Yes
  • No

07
If you answer yes to claiming Veteran's Preference, you must attach to your application, before submission, a copy of your DD214 including page 4 identifying your character of service (and IF disabled, verification of disability from the VA), OR if you are a spouse of a 100% disabled veteran, you must attach a copy of your spouse's DD214, showing character of service, a copy of the veteran's disability verification from the Department of Veteran's Affairs demonstrating a 100% permanent disability rating, and proof of marriage to the veteran; OR if you are a spouse of an active service member, you must attach a copy of your spouse's active service orders and proof of marriage to the active service member.I understand this requirement that documents must be attached.
  • Yes
  • No
  • I am not claiming Veteran's Preference

08
Have you ever been convicted of a violation of any criminal statute whether felony or misdemeanor, or do you currently have a charge pending for any felony, misdemeanor, or other criminal offense excluding minor traffic violations? NOTE: Applicants are not obligated to disclose a sealed juvenile record of arrest, custody, complaint, disposition, diversion, adjudication, or sentence.
  • Yes
  • No

09
If you answered "yes", please list offense(s) and date(s) of occurrence(s). NOTE: A conviction record is not an automatic bar to employment. Each case is considered in relation to the position applied for.
10
The 911 Communications Department operates 24 hours per day, seven days per week, 365 days per year. Do you have the ability to conform to a work schedule which may include weekends, holidays, overnight shifts, varied shifts, overtime, and emergency call-ins?
  • Yes
  • No

11
Are you available to work 7am-3pm?
  • Yes
  • No

12
Are you available to work 3pm-11pm?
  • Yes
  • No

13
Are you available to work 11pm-7am?
  • Yes
  • No

14
The pay range salary for this position is $29.38 to $38.68 per hour. Is this acceptable to you?
  • Yes
  • No

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