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911 Training Coordinator Jobs (NOW HIRING)

Dallas County, IA

E911 Dispatacher

Adel, IA · On-site

$28.83 - $33.14/hr

Completes regular, assigned in-service training as prescribed by the dispatch Training Coordinator ... Knowledge of, or ability to learn the IOWA System and 911 dispatching skills. * Knowledge of ...

Macon-Bibb County, GA

E-911 Communications Officer

GA · On-site

$35K/yr

Maintains contact with and coordinates the movement of field emergency response units, maintaining ... Education, Training and Experience The E-911 Communication Officer should possess, at a minimum, a ...

Cobb County, GA

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

Oversee Administration and Training functions, including curriculum, certification/recertification ... GCIC/NCIC Terminal Operator and Terminal Agency Coordinator * Basic Communications Officer;

Rock County

911 Telecommunicator

Janesville, WI · On-site

$27.25 - $30.14/hr

... Coordinates dispatching of public safety responders. Dispatches, via a radio console or other ... Operates Backup Site systems on an annual basis 1%- Attends required training as assigned. 1%- ...

Cobb County Government

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

Oversee Administration and Training functions, including curriculum, certification/recertification ... Oversee complaint resolution, internal investigations, and disciplinary reviews in coordination ...

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911 Training Coordinator information

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$45

How much do 911 training coordinator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for 911 training coordinator in the United States is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $31.97 per hour, depending on experience, location, and employer.

What does a 911 training coordinator do?

A 911 Training Coordinator is responsible for developing, implementing, and overseeing training programs for emergency dispatchers and call takers. They ensure that staff are properly trained in emergency response procedures, technology systems, and communication protocols. The coordinator also updates training materials, evaluates staff performance, and ensures compliance with local, state, and federal regulations. Their role is essential for maintaining the efficiency and effectiveness of emergency response services.

What are the key skills and qualifications needed to thrive as a 911 training coordinator?

To thrive as a 911 Training Coordinator, you need a background in emergency communications, knowledge of public safety protocols, and often a relevant degree or certification in emergency management or communications. Familiarity with Computer-Aided Dispatch (CAD) systems, training software, and certifications such as APCO or NENA are typically required. Strong leadership, communication, and organizational skills help you effectively design training programs and mentor staff. These skills ensure that emergency dispatchers are well-prepared to handle critical situations and maintain public safety standards.

What are some common challenges faced by a 911 training coordinator, and how can they be addressed?

A 911 Training Coordinator often faces the challenge of keeping training materials updated with evolving technology and protocols while ensuring all staff are compliant with current standards. Balancing the diverse learning styles and experience levels of trainees can also be demanding. To address these challenges, coordinators collaborate closely with supervisors and technical experts, utilize a mix of hands-on and classroom training, and regularly assess the effectiveness of training programs. Staying proactive with ongoing professional development helps them keep training relevant and engaging.

What is the difference between 911 Training Coordinator vs 911 Dispatcher?

Aspect911 Training Coordinator911 Dispatcher
Primary RoleDevelops and delivers training programs for emergency responders and dispatch staffReceives emergency calls and dispatches appropriate services
Required CertificationsEmergency Medical Dispatch (EMD), CPR, training certificationsEmergency Medical Dispatch (EMD), CPR, dispatch certifications
Work EnvironmentTraining centers, emergency communication centers911 call centers, emergency response facilities
Employer & IndustryPublic safety agencies, emergency servicesPublic safety agencies, emergency services

Both roles require similar certifications like EMD and CPR. The 911 Training Coordinator focuses on training and program development, while the 911 Dispatcher handles emergency calls and dispatching. They work in related environments within public safety agencies but serve different functions in emergency response operations.

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What states have the most 911 Training Coordinator jobs?

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911 Training Coordinator jobs near you
Infographic showing various 911 Training Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,562 per year, or $28.2 per hour.

911 Diversion Specialist Fri - Mon 3pm - 11pm (30)

CONTACT COMMUNITY SERVICES INC

East Syracuse, NY • On-site

$25 - $27/hr

Full-time

Re-posted 12 days ago

Job description

Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact’s main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour.

Join Our Team and Receive a $3,000 Sign-On Bonus!

Please see our website for other job opportunities - https://jobs.appone.com/contactcommunityservicesinc

General Summary:

Are you passionate about helping people in crisis while creating positive change in your community? As a 911 Diversion Specialist, you will be at the forefront of an innovative approach to emergency response, helping connect individuals experiencing mental health, substance use, or other social service needs to the right support at the right time.

Working in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources. Your work will help reduce unnecessary emergency room visits, law enforcement involvement, and repeat crisis calls while improving outcomes for individuals and families.

This position offers a unique opportunity to make a meaningful impact by combining crisis intervention, case coordination, advocacy, and community collaboration. The ideal candidate is compassionate, resourceful, and committed to supporting individuals with dignity while promoting public safety and community well-being.

Duties & Responsibilities:
  • Respond to 911 calls involving mental health and substance use crises or other human service concerns
  • Develop and implement crisis intervention plans tailored to the individual’s needs, including telephonic deescalation, referrals to community resources, or connections to community safety net programs
  • Maintain resource list for human response teams, including contact information, hours of operation, and eligibility requirements
  • Receive and prioritize requests for human service dispatch from crisis counselor, law enforcement, and other emergency services personnel
  • Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with person in crisis, community response team, law enforcement, and EMS
  • Monitor the status of ongoing responses, relay information between responders, and provide updates to E911 and partners as needed
  • Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes
    • Education and Experience Requirements
  • Associates in mental health, social work, human services, or other related field of study required. Bachelors strongly preferred.
  • A minimum of one year experience working in a crisis call center, mental health, social services, or related behavioral health setting.
  • Demonstrated ability to manage crises effectively.

    • Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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