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911 Dispatcher Jobs in Decatur, GA (NOW HIRING)

IXP Corporation

911 Dispatcher-TCSG

Sandy Springs, GA

$18.72 - $21.06/hr

This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with ...

Cobb County, GA

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

E-911 Admin (HR Use Only) Opening Date: 08/20/2026 Closing Date: 9/17/2026 11:59 PM Eastern Grade ... Ensure accurate, timely receipt, processing, and dispatch of emergency and non-emergency ...

Rockdale County, Georgia

E-911 Operator I

Conyers, GA · On-site

$18.04 - $23.48/hr

Be skilled in using Emergency Medical Dispatch and able to calmly give life-saving instructions via telephone. Map reading skills are essential for processing 911 wireless calls. Working Conditions ...

City Of Roswell

911 Communications Officer

Roswell, GA · On-site

$21.66 - $34.65/hr

Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of ... Enters and maintains data in computer aided dispatch system (CAD); enters and retrieves technical ...

PV Heating, Cooling, & Plumbing

Dispatcher

Atlanta, GA · On-site

HVAC Dispatcher Our company is seeking an experienced Lead HVAC Dispatcher to oversee daily dispatch operations and help keep our HVAC service department running efficiently. This role is responsible ...

Global Medical Response

Dispatcher

Roswell, GA

Dispatcher IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person ...

Atlantic Limo

Dispatcher

Atlanta, GA · On-site

$29K - $39K/yr

Upscale Limousine Company Seeking Experienced Dispatcher for IMMEDIATE OPENING!!! * We Offer * Competitive compensation (based on your experience) * Full time position * On hand training * Paid ...

Creative MultiCare

Dispatcher

Stockbridge, GA · On-site

Creative MultiCare is looking to hire a full-time Dispatcher Service Representative in INSERT. No experience necessary! Creative MultiCare, LLC has the best group of service technicians, management ...

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911 Dispatcher information

See Decatur, GA salary details

$15

$24

$39

How much do 911 dispatcher jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for 911 dispatcher in Decatur, GA is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.65 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the hiring agency, and pass background checks and assessments. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
More about 911 Dispatcher jobs

What are the most commonly searched types of 911 Dispatcher jobs in Decatur, GA?

The most popular types of 911 Dispatcher jobs in Decatur, GA are:

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For 911 Dispatcher jobs in Decatur, GA, the most frequently searched job titles are:

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Cities near Decatur, GA with the most 911 Dispatcher job openings:

911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $51,805 per year, or $24.9 per hour.

911 Dispatcher-TCSG

Sandy Springs, GA

IXP Corporation
Public Safety Statistics Centers and Offices • 51 - 200 employees
Learn more about IXP Corporationexternal

$18.72 - $21.06/hr

Full-time

Re-posted 11 days ago

Job description

Position Overview
This position is responsible for receiving emergency and non-emergency calls for service over the telephone, or by other means, for the Technical College System of Georgia, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. The Telecommunicator will report directly to the Center Manager.
Essential Functions amp; Responsibilities
Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
Dispatches and communicates with law enforcement, fire and EMS units, ensuring agency policy, procedures and goals are met.
Provides Manager with input regarding policies and procedures pertaining to the operation of the communications center.
Coordinates with Manager to implement changes in Center procedures.
Speaks English clearly and verbally communicates effectively.
Works effectively and calmly in a high stress environment.
Maintains familiarity with the general geography of the communities served.
Meets all training requirements of the Center.
Participates in available professional development for center staff.
Communicates in a positive manner with Manager and other center staff.
Reports commendable performance or deficiencies or liability issues to Manager in a timely manner.
Required knowledge/skills
Knowledge of accepted call handling practices for public safety call takers with an emphasis on professionalism and high level of customer service.
Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service.
Knowledge of all aspects of operations of a public safety communications center.
Communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center.
Technology systems utilized by a public safety communications center.
Operational needs of public safety responders for law enforcement, fire and EMS.
Agency’s geographical service areas and relationship/location of public safety responders.
Practical working knowledge in public safety communications.
Requirements
Successfully complete a myriad of training initiatives and certifications for call receiving and dispatching.
Learn to operate a variety of technology including contemporary computer, radio and telephone systems.
Work independently with minimal supervision.
Work in an environment where multiple activities are routinely underway that influence the performance of the duties assigned.
Coordinate multiple priorities and competing demands on time and multi-tasking.
Simultaneously process information from multiple sources (verbal, text, and video) and keep information clear.
Quickly and accurately recall information, specifically names, numbers and details.
Make appropriate decisions based on minimal information.
Deal with sensitive information in a discreet and professional manner.
Follow prescribed rules, regulations and procedures.
Recall details and record information/numbers quickly and correctly.
Communicate effectively and professionally, both orally and in writing.
Work collaboratively and cooperatively with co-workers and personnel from customer agencies.
Be able to work in a shift-work environment with variable hours of work and schedule over the course of typical work year.
Present ideas and recommendations in a clear and concise manner.
Be reliable, and highly dependable in reporting for work on time and as scheduled, on a consistent basis.
Be available for overtime as needed.
Qualifications and Skills
High School Diploma (or equivalent)
Two (2) years of proven paid experience in public safety communications (preferred)
Three (3) years general work experience.
Bi-lingual preferred.
Any military or armed forces experience must be in commanding control or communications.
Must complete/have completed:
Criminal Justice Information System (CJIS) Terminal Operator Certification
Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED)
Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED)
Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED)
General police, fire and EMS operations training
Cardio Pulmonary Resuscitation (CPR)
Work Environment
Shift work environment where hours of work will be driven by the call volume demands of the agency rather than convenience of the staff.
Call back and overtime required
24/7 operations with work scheduled on days others consider holidays.
Work performed at a stationary work station.
Occasionally will need to handle hostile or abusive callers in a professional manner.
Must be able to perform under pressure and in a stressful environment
Physical Demands
Dexterity of hands and fingers to operate personal computers.
Sitting for extended periods of time working at computer keyboards, monitoring a variety of public safety communications systems, completing documentation required of operations.
Vision, specifically to include up close, distance, color and peripheral; depth perception and ability to adjust focus.
Hearing and speaking to exchange information with emergency callers and public safety personnel.
**must be able to successfully pass a background check, drug screen and physical**

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About iXP

Sourced by ZipRecruiter

Industry

Public safety statistics centers and offices

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

1999

Social media

Twitter

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